on 09-13-2011 09:00 AM
I filed a case for non-receipt of an item on Sept. 4th. The email told me to wait until Sept. 12th before escalating the case. It is now Sept. 13th and I would like to escalate the case further as I have not been contacted by the seller. I have read there is a pull down menu for escalating the matter but that does not exist on my case details page. If it is there, I don't know where to look. Should I go ahead and file thru Paypal at this point?
on 05-10-2013 02:39 PM
You click on the case to view it, click the "add a message" link, this takes you to the "Respond to your case" page. One of the drop-down options is to escalate the case.
I had to do a google image search for the screen I wanted, then I finally figured it out.
on 04-26-2013 12:44 AM
I have same problem. Don't know how to escalate the case. The link in 2noggins' answer is not active anymore.
I wrote about not delivered item a few day ago and today is the deadline for further procesing.
Where actualy I have to click or to mark for escalating this case?
on 09-13-2011 09:02 AM
Sorry, once you have filed with eBay, you cannot file with PayPal.
Instead, Try eBay's Contact Us link for more assistance.
on 09-13-2011 09:04 AM
Read this tip, especially post 5 of 10. Let us know if it helped.