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Community Member
Posts: 2
Registered: ‎01-22-2009
How to Escalate a Case

I filed a case for non-receipt of an item on Sept. 4th.  The email told me to wait until Sept. 12th before escalating the case.  It is now Sept. 13th and I would like to escalate the case further as I have not been contacted by the seller.  I have read there is a pull down menu for escalating the matter but that does not exist on my case details page.  If it is there, I don't know where to look.  Should I go ahead and file thru Paypal at this point?

Other Answers: 9
Community Member
Posts: 1
Registered: ‎01-04-2011
Answered
in reply to hacksaw1082tq3

I think that they make it impossible to do anything so that people just give up.

caltrop18
Community Member
Posts: 2
Registered: ‎05-09-2013
Answered
in reply to hacksaw1082tq3

You click on the case to view it, click the "add a message" link, this takes you to the "Respond to your case" page.  One of the drop-down options is to escalate the case.

 

I had to do a google image search for the screen I wanted, then I finally figured it out.

sdimchev
Community Member
Posts: 2
Registered: ‎04-26-2013
Answered
in reply to hacksaw1082tq3

I have same problem. Don't know how to escalate the case. The link in 2noggins' answer is not active anymore.
I wrote about not delivered item a few day ago and today is the deadline for further procesing.
Where actualy I have to click or to mark for escalating this case?

pi_r_square
Community Member
Posts: 18,695
Registered: ‎02-25-2003
Answered
in reply to hacksaw1082tq3

Sorry, once you have filed with eBay, you cannot file with PayPal.

 

Instead, Try eBay's Contact Us link for more assistance.

 

 



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Community Member
Posts: 5,882
Registered: ‎03-26-2008
Answered
in reply to hacksaw1082tq3

Read this tip, especially post 5 of 10. Let us know if it helped.

 

http://answercenter.ebay.com/tip/Miscellaneous/Ebay-Buyer-Protection/1000253232

Community Member
Posts: 5,882
Registered: ‎03-26-2008
Answered
in reply to hacksaw1082tq3

Nice to know my TIP was helpful. You don't have to Try eBay's Contact Us link unnecessarily.

Community Member
Posts: 2
Registered: ‎01-22-2009
Answered
in reply to hacksaw1082tq3

Thank you.  Got the case escalated!

sdimchev
Community Member
Posts: 2
Registered: ‎04-26-2013
Answered
in reply to hacksaw1082tq3

I was able to manage. Sorry.

Community Member
Posts: 1
Registered: ‎08-05-2010
Answered
in reply to hacksaw1082tq3
Hi, I have escalated a case but eBay says I have to wait for their email as they need more time for the case. Any idea how long I have to wait?