Mobile Friendly error

[collectiblechip]

When I try to use the mobile friendly checker on my individual items I get an error message.

Frustrating 😞

[shipscript]

@collectiblechip

I looked at this item and it is flexible enough for a 320px phone

http://www.isdntek.com/ebaytools/ActiveContentSandbox.htm?252812061927

However the StoreRewards Active Content script at the bottom may be preventing eBay's mobile checker from finishing a scan.

http://www.ebay.com/tools/sell/mobile-friendly-test

Same with this one

262911148675

[collectiblechip]

Thank you! Any idea why the eBay supplied checker won't work on my items?

[shipscript]

@collectiblechip

I can think of only two reasons. Either the script within you listing is interfering or the fact that you have a couple of unclosed HTML tags prevents eBay from rendering your page to the end.

I would suggest that you remove the script from a listing using the Sandbox tool above and then see if the revised listing will work in eBay's test.

[collectiblechip]

Thanks so much! Will try it.

[shipscript]

@collectiblechip

Please let us know how that turns out so  we can help others with similar issues.

[collectiblechip]

I found the tool very confusing....how do computer novices navigate this issue?