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09-09-2014 06:04 PM
Ebay and Pay pal; are one entity despite what customer service tells you that they are seperate, this is not true. As soon as a credit card is activated through your pay pal account ebay is notified of a new funding source and any fees that were owed to ebay will automatically be charged to your credit card or bank account with no notification from ebay or pay pal.
09-09-2014 05:24 PM - last edited on 09-10-2014 07:12 PM by hawk_s
Im so mad w EBAY policy read all the posts, there is no such thing as seller protection on Ebay. All that policy bs is to keep the lawyers from sueing them. Had exactly the same incident with buyer.
Buyer opened dispute said item was damaged in shipping. Asked buyer to send pictures on 3 different emails, buyer refused to upload pictures of damaged item and box. Spoke to customer service 4 times regarding a case being opened and emails from the buyer that did not make sense and for assistance. Claim held against me because I did everything correctly, replied to all email within 1 day and offered solutions. Claim was given to buyer as there were pictures of damaged item but ebay is not obligated or willing to share with the seller to make a claim with shipper. Whatever ebay seller policy is all bs, ebay is not there to back you up. At this point today, closing all accounts on Ebay. I the seller lose money through this operation getting hit 8 times with fees per item through pay pal and ebay from shipping to final value. Its not my fault buyer cant speak English.
09-08-2014 07:27 AM
09-02-2014 01:42 PM
I've just got my first invoice in over a year from eBay (i sell 2-3 things a year) for $121.00 for selling two items (old laptop and a cell phone). I was absolutely shocked at the cost. On top of that I've been waiting over a week to get my money. Oh and I checked my paypal account, eBay took their money immediately off the top. I called to express my displeasure with them and told them I would not be using eBay for any of my selling needs in the future. It is clearly evident that they are here for the large eBay selling accounts, you as and individual matter no more. I could have save a ton of money just going to Craiglist first. Shame on me for not knowing the rates increase or how the delayed payment process worked. It will never happen again.
08-26-2014 09:13 AM
Ebay's mistake gets me ripped off! Alter the return shipping label and get anything you want for free.
They didnt follow their own policy and returned the money. Ebay policy states "After confirming that the item was returned to the seller, we eBay Money Back Guarantee – effective September 15, 2014 the full cost of the item and original shipping via PayPal."
"I am following up on our recent phone conversation had on 26 August 2014 regarding claim #5061493986.
08-17-2014 01:05 AM
06-14-2014 06:51 AM
it went somthing like this to some one i know very well , eBay invoice arrives in my messages £234 for a months trading plus charity payments of around £48 all processed and paid normally via pay-pal no problems except on this occasion i did not have the funds, so payment was delayed by about 3 to 4 weeks eBay was contacted i was told no problem
, next invoice arrived , i call customer services and they recommend i make a 1 time payment that day which i did to clear all outstanding invoices including the new month all is well in the camp ???
the next day the same amount came out of my account again but for £240 mmmmmmmmm i thought time to call eBay and find out what's accruing here .
eBay where very sorry ,,,,apology excepted was told it would be sorted that day .
5 months later 47 phone calls of which 10 were chargeable 15 times i was promised a return call and never got it , 12 total and out-rite lies nearly 10 hours on the phone if not more 9 recorded messages of eBay customer services telling me one storey or excuse and then something totally different regarding the same issue my friend has now had to involve a lawyer who is dealing with eBay legal office in Luxenbourg 6 weeks later no reply o what a surprise no wonder peeps are trying to bring ebay down.
Its a sghame that eBay can not practice what they preach
06-07-2014 02:19 PM
I to are disgusted with Ebay. I have closed my account and never ever dealing with them again. Major rip off I don't understand how they are still in business. Sellers beware you have no rights. And although not all buyers are scum, I've encounter a few that are. This particular one us-thant, (user name) block him from bidding on you items. I shipped them perfect condition item, he open a case against me wanting a refund. When I contacted Ebay to tell them that this person was lying , they dismissed my complaint. The seller
Has no right. And this person is lying through their teeth. Their fees are ridiculous. and then everyone is afraid because of the feedback. I say goodbye eBay you will not see my money ever again!
06-01-2014 06:16 PM
that is just plain ridiculous. maybe you just didn't think it through very much. Why charge a fee for a shipping label purchased on ebay? If it is like they and you claim done to keep sellers from making the price of an item very low and the cost of shipping high in order to skate around the final value fee, then why charge it for a shipping label bought on ebay where the cost is based on the dimensions and weight of the item shipped. Especially when both FedEx and UPS will adjust costs if greater for shipping and charge it to our accounts. (meaning they weigh and measure each package) This can easily be solved by instituting a policy where if you are caught misrepresenting shipping cost you will be penalized. A program with certain metrics comparing an items sale price in ratio to its shipping costs and flagging it for possible fraud if it doesn't look right to then be investigated would be incredibly simple to write and put in to practice. oh and believe it or not I'm not even a rocket surgeon.
05-19-2014 03:35 PM
You could not be more correct. The post office lost an item I shipped and found and delivered it several days later. I used an ebay shipping label with tracking and insurance, and ebay still dinged me for slow shipping. In real life, I ship 100% on the day paid, if paid by 11:00 AM, and 100% paid later than 11:00 AM, the next morning. I have 100% positive feedback and rave reviews about my packing and quick shipping. Still not good enough for good ole ebay. They have now told me to chose a "more reliable shipper than the USPS." Just who might that be, especially when one lives in a very rural area where there is essentially no other service? Ebay clearly suffers from a severe case of recto-cranial inversion. My postmaster tells me that customer complaints about ebay are up 10 fold from just one year ago, and she keeps records of every one.
05-19-2014 08:15 AM
I am more on a buyer on ebay and an occasional seller. my activity is 623, usually buying basic items from batteries, to small flashlights or a photne case...
I just sold ONE item, a canon lens and I was charged $66 final value fees !!!!! that's 10% of my item. Paypal charged $20 (3%) much less and they are taking most of the risks with the money.
THIS IS OUTRAGEOUS EBAY!!!!
CUSTOMER SERVICE in Phillipines!?!?!?!?!?!?!?
10% of all the purchases I made went to Ebay??????!?!?!?!?!
I am looking at other alternatives and Ebay can live in its own world
04-24-2014 08:59 AM
04-23-2014 07:19 AM - edited 04-23-2014 07:21 AM
I sold a working cb radio on Ebay . It was damaged by ups due to ruff handleing . Even though I had packed the radio to the buyers terms. It arrived damaged the buyer reported a not as listed claim and I am now being forced to refund . Even though I listed a sold as-is no returns no refunds do to the nature of electronics. The radio woked as I listed it when it left . I have a 310 possitive feedback seller account. This is a total rip off on Ebays part I have stopped payment on the paypal account and now face ebay taking away my account no matter I was closing it any way done with them and paypal.
Take one dodgy buyer and a honest seller... Dodgy buyer damages item on receipt...wants full refund...Honest seller contest dispute with EBay...Ebay ignores any explanation from honest seller and awards full refund including postage to dodgy buyer....EBay takes money out of honest sellers paypal acount without any notification and gives it to dodgy buyer. Then EBay in there great wisdom invoices honest seller, seller fees and value fee for postage claimimg seller had sold the item..!!!!! Honest seller receives damaged item back from dodgy buyer..SO...summing up....Dodgy buyer gets all his money back...Honest seller, now has damaged item and is also charged seller fees and postage rip off fees...for something that was NOT sold....Fraud and illegal usage of accounts springs to mind...an absolute disgrace...and RIP OFF...!!!!!!!
04-04-2014 06:53 PM
03-31-2014 08:50 PM
Guessing you got off better than I.
Ebayer bought, stated was damaged, kept item & all money was returned.
Too add insult to injury I was charged a fee of $20 for a chargeback fee!!!!!
Thankfully I pitched a FIT!!!!!!!!
Got all money back and chargeback fee was not taken out of account.
AND. Sorry ebayer was unable to leave me negative feedback..
02-26-2014 04:12 PM
It's not only the final value fee on the item and the shipping they ALSO charge you final value fee on any other add on's to the shipping like insurane that can be expensive when your shipping high dollar items. ebay tells you to just add the extra coast into handleing cost and the the buyer dings you for charging to must for shipping. You can't win