I sold an item too this morning, and ebay said, the buyer paid, I need to ship, so as usual, I printed the shipping label, and mailed it out in post office. Then I went to Ebay to transfer the money, got a surprise, telling me the fund will NOT be available 21 days from now. Send them an email, and this is their reply. THere is NO answer about why they hold my money. This whole thing is weird, and sucks! Just now, trying to call them, put on hold for 40 minutes, I gave it up. The only thing I am hoping is this is a one time thing. If they are going to hold every payment for my sale, then I will have to say good bye to Ebay/Paypal crooks!
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Hello ,
Thanks for your email. Based on your selection, we are sending you some details about payment statuses. If you require additional information, please reply to this message or contact us at 1-888-221-1161, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.
A. What are the different statuses for receiving payments?
Here are some definitions to help you understand payment status:
- Canceled by Payment Review - The transaction was canceled. We'll notify you when the payment has been refunded to the buyer.
- Cleared – Your eCheck has cleared. The money is in your account.
- Cleared by Payment Review – We've reviewed the transaction. The money is in your account. This transaction is eligible for Seller Protection.
- Completed - The transaction was successful. The money is in your account.
- Denied - You didn't accept the payment. The money was credited back to the buyer's account.
- Held – We're reviewing the transaction and the payment might be reversed. Check the Resolution Center for more information.
- On hold - Money is being held temporarily, either because the buyer filed a dispute or we're reviewing the transaction. Look for an email with more information.
- On hold/ship now – There's a payment hold. Your money will be released after 21 days. To receive your payment sooner, ship the item and provide a tracking number.
- Partially Refunded - You issued a partial refund to the buyer.
- Pending Until - We're reviewing the transaction. Look for an email with more information.
- Removed - The transaction has been canceled.
- Temporary hold - A payment is being held temporarily. As soon as it's been authorized, you'll be able to use or withdraw your money as usual.
- Unclaimed - You haven't accepted the buyer's payment. Please log in to your account and claim this payment as soon as possible. Unclaimed transactions are automatically canceled after 30 days.
- Uncleared - The buyer sent you an eCheck, but the money hasn't cleared their bank account. The money isn't in your account yet. Don't ship the merchandise until the payment clears.
- Under review - We're reviewing the transaction. Don't ship the merchandise until we complete our review.
- Updated - The status of this transaction has been updated. Look for an email with more information.
B. What is the status of my money request or invoice?
The following is a key to the status of a Money Request or Invoice:
- Pending - Money Request/Invoice has been sent but has not been paid. You may pay, edit, send a reminder, or cancel the request.
- Paid - The recipient has initiated the payment. Once the payment is successful, it will show as "Completed."
- Canceled - The money request has been canceled. No further action is necessary.
Note:
- When the buyer pays the Money Request/Invoice, their primary email address will show in the History Log, even if the request was sent to their secondary email address.
- A Money Request remaining unpaid after 30 days is automatically canceled.
We're introducing a new and improved Invoice tool to some customers. Until all customers are using the new Invoice tool, you may see different information. Here are payment statuses for the new Invoice tool:
- Canceled - Invoice was canceled.
- Draft - Invoice was created and saved. It was not sent to the recipient.
- Marked as paid - Manually marked as paid by the sender of the invoice.
- Paid - Invoice was paid through PayPal.
- Sent - Invoice was sent.
Depending on an invoice's status, you can perform certain actions on an invoice. For example, you can print all invoices, but you can only edit invoices that have not been paid, marked as paid, or canceled.
C. What does the status of my refund mean?
The following is a key to the status of Full or Partial Refunds:
- Completed - The money has successfully transferred from the recipient's PayPal account back to the sender's PayPal account.
- Pending - The refund will post as 'Completed' when the transfer has cleared, which may take 3-5 business days.
- Refunded - The money has been successfully returned to the sender's PayPal account.
- Partially Refunded - A portion of the payment was returned to sender's PayPal account.
- Canceled - The pending refund could not be processed. Please contact the sender of the refund for further information.
Note:
- Placed and Removed - These statuses refer to the temporary hold on a payment rather than the payment itself. A hold is placed on a transaction (for example when a refund is pending) and is later removed when the transaction either completes or is canceled (see above). When checking the status of your refund, you should refer to the original transaction in the related payments, not the hold.
- Because of credit card policies, refunds to credit cards can take up to 30 days to appear on your statement.
- Refunds are in the same currency as the original payment.
- PayPal uses the same conversion rate as the original payment.
Thanks,
PayPal
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