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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

New listings

ebay website not responding to finish new listings

getOrders API does not include Cancelled orders

I am using the getOrders API to import new orders into my system, and for financial reconciliation purposes also need to import cancelled orders, however cancelled orders are not included in the response. My request only includes the 'orderfulfillmen...

Cant enter a new address or edit an existing one

When I try to add a new street address, the entry doesnt save. It just either reverts back to a blank or to the previous address. This happens when I select the street address from a drop down or when I just try to enter the address and click on anot...

can't add items to watchlist this morning and last night.

I tried to add items to watchlist a few time yesterday and this morning but don’t work. My items are 65 items in watch list. And I can’t zoom the pictures to look closely at item and can’t move a picture to next picture. They seemed frozen.

It’s not working when I buy something

I tried to buy something a few times but it’s not working. Problem with to buy something and add to watchlist. I deleted some items from watchlist so, I tried to buy one of them but failed to buy. What’s wrong this?

"Where's all my stuff" Locked out issues

List 3 items quickly and then locked out. I can not figure out the issue. Ebay bot? Cookies? VPN? I'm at complete stopage. I guess I'll run a few sales as long as labels can be made.I'll update if problem is corrected.

Buyer’s Order suddenly got cancelled by Ebay

Buyer made an order on April 19th. The next day I found out from Ebay app sold page the order got cancelled but I didn’t even click on cancel order. I thought the buyer cancelled the order but found out later the buyer didn’t cancel it. Can anyone pl...

Sharing Listing to Facebook Error

devon@ebay @paulibeverlyhills @bigbondy The thread here has been closed due to the age:https://community.ebay.com/t5/Report-eBay-Technical-Issues/Sharing-Listing-to-Facebook-Error/m-p/34292143#M122813 I hope that we can continue our discussion here i...

Can't save Buy It Now price when Listing

I cannot create a Buy It Now listing (not an auction). When I commit to listing it, I get this in red: Looks like something is missing or invalid. Please fix any issues and try again.Buy It Now price The Buy It Now price that I previously entered is ...

Coupon code URL error

Hello, I've recently created a promotion campaign with coupon but the short URL on its print (PDF) did not function. Here is the link:http://ebay.us/A3z02r Is there a way to fix that?Best regards.

My collection is gone and my cart is empty

My collection is gone no tab any more. my shopping cart is also empty it was full .. what is going on.

Drafts disappeared

I have done over 30 drafts and suddenly they all disappeared. I tried to refresh the page several times, but drafts are still not showing.

active listing views and watchers

On my active listings page, the active listing views and watchers are not being counted. Is Ebay aware of this problem?

Mobile phone videos won’t load into listing.

I am no longer able to upload videos from my iPhone via eBay mobile desktop . I use to be able to do this using the ebay mobile desktop but now it just spins and spins and never loads the video. The only work around I found is using a computer to loa...

ebay search within my own store not working properly. 0 results on only some titles?

Anyone had this problem? I cleared cookies tried multiple browsers. I am searching active listings within my own store (Overview -> Listings -> Active) to check my own active inventory. It is giving me 0 results on several titles. for example:search:...