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Current and resolved technical issues - updated as of 04/18/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Search Not Working

Searching (Art Deco Christmas) in postcard category. Comes up with 6 results - should be over a 1,000.If you switch words around and search (Christmas Art Deco) the listings come up. Search should pick up both ways. Not sure if this is happening with...

Per Transaction Fee is Wrong - 2nd Time

I've had 2 sales under $10 since the change to $0.40 for transaction over $10, $0.30 for those under. I've checked both out of curiosity and have been charged $0.40 for both. Here's a screen shot of the latest: Sale Amount: $9.74Shipping Charged: $0T...

Unable to Access Seller Hub via Multi-User Sign-in

Hi,I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR"Something went wrong. We're sorry. Please try again later." This ...

Ebay_SupportScreenshot 2024-04-18 093447.png

APP Keeps Changing My Shipping Address To My Home Address

Hello,Overnight the app is updating and it is changing my shipping address to my home address. I do not operate my business from my home and this only started happening over the past few days. Others have suggested turning off location services or de...

Notifications not available at this time

So about 12 hours ago, I was browsing eBay, checking my listings, counting watchers, pricing some stuff etc. When I went to check my notifications since I got one on my phone and it didn't show up on my PC notification icon, and I got the "Notificati...

Tracking Numbers and Shipped info not added automatically with purchase of shipping labels on ebay

This morning when purchasing shipping labels on ebay for sales on two of my accounts I saw that the shipping info (tracking, carrier and shipped) was not being automatically uploaded for the items. The label purchases were successful and had been pri...

Not receiving Saved Search emails from Ebay.

Been going on for a week. I use this tool to buy...So annoying. Anyone else having this problem?

cant use custom templates in description

hey , it started few days ago and its really weird.when i try to use custom templates that i have saved to insert in description nothing happens..when i click "insert" or "manage" nothing pops up.i use chrome so i tried different browser to be sure a...

Ended Watchlist filter default stuck on All Categories

Hi, Just noticed this week that the watch list for ended items isn’t defaulting to “ time ended-recent first” anymore. It starts out at “all categories “ which flips the order of the list. I have to manually change it every time I open the app now. D...

Listings Not Showing

I listed 4 Sell items yesterday. Two showed up right away; two still are not showing. (It's been 24 hours.) All 4 are listed under "Active." There's nothing quirky or controversial about the titles or items. Do I continue to wait and see if they show...

Can't create a promotion or a sale...I get a Try Again Later error

I can't create any sales or promotions; goes through the motions until the last click and then "Something went wrong. Try again later". ALL DAY!

Instant payout not working

Since 4/11/2024 I have been unable to get instant payout. Anybody else having this issue?

Not able to load photos on the app to existing listings. Please fix this, ebay.

Listing reverts to incorrect shipping details

When I create a listing by using "Sell a Similar Item" and change all of the details to my item's details, the site keeps changing the shipping details back to those of the original item (i.e., when I save and close the draft and go back to it later)...

There is an issue processing your request.)

Hi Ebay TeamWhen i tried to accept seller offer, I have received this error (There is an issue processing your request.) I have tried on multiple browsers and phone. Please Help