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Current and resolved technical issues - updated as of 04/23/2024
The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...
Coupon code URL error
Hello, I've recently created a promotion campaign with coupon but the short URL on its print (PDF) did not function. Here is the link:http://ebay.us/A3z02r Is there a way to fix that?Best regards.
My collection is gone and my cart is empty
My collection is gone no tab any more. my shopping cart is also empty it was full .. what is going on.
Drafts disappeared
I have done over 30 drafts and suddenly they all disappeared. I tried to refresh the page several times, but drafts are still not showing.
Buyer’s Order suddenly got cancelled by Ebay
Buyer made an order on April 19th. The next day I found out from Ebay app sold page the order got cancelled but I didn’t even click on cancel order. I thought the buyer cancelled the order but found out later the buyer didn’t cancel it. Can anyone pl...
active listing views and watchers
On my active listings page, the active listing views and watchers are not being counted. Is Ebay aware of this problem?
Mobile phone videos won’t load into listing.
I am no longer able to upload videos from my iPhone via eBay mobile desktop . I use to be able to do this using the ebay mobile desktop but now it just spins and spins and never loads the video. The only work around I found is using a computer to loa...
ebay search within my own store not working properly. 0 results on only some titles?
Anyone had this problem? I cleared cookies tried multiple browsers. I am searching active listings within my own store (Overview -> Listings -> Active) to check my own active inventory. It is giving me 0 results on several titles. for example:search:...
eBay is a hot mess today - April 24, 2024
The site has crashed multiple time this morning and early afternoon and when it comes back it remains up for a matter of minutes. What is the problem????
Store Issues
Our store has had serious issues since about January 21st give or take a day or so. We have reported them at least 20 times. This last round of issues are going to put us out of business. We have just under 11,000 listings. Q3/Q4 2023 we had an avera...
eBay won't let me ship Ground Advantage?
I've been trying mail a sale using Ground Advantage. I plugged in all the correct info and eBay still says "Something went wrong and we are unable to generate a label." What is going on, eBay? I need this to ship today or else it will register as lat...
"Something went wrong and we were not able to generate the label."
To preface, this issue seems to only apply for shipments using eBay's International Delivery Service. I experience this issue once or twice daily on average with international orders and 9 times out of 10 I am forced to opt for USPS First Class Mail ...
Listing tool isn't working
Listing tool failed (for me) at 6:30am Pacific, April 20th 2024. Does not work with either Firefox or Chrome.
Unable to Access Seller Hub via Multi-User Sign-in
Hi,I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR"Something went wrong. We're sorry. Please try again later." This ...
Buford Pusser - The Blood & Thunder Years Book- 1988
The Buford Pusser - The Blood & Thunder Years Book- 1988 book was great. I accidentally gave it a negative survey. I hit a wrong button. Sorry for the mistake.
When I hit "List Item" button the screen goes grey and won't post item.
I'm on my desktop computer and I've cleaned my cookies, etc. and restarted my computer. When I get to the end of a new listing and hit "List Item" the screen goes mainly to grey and won't load the listing and just stays there. When I hit Refresh, I g...
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