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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Can not complete a NEW listing on app, photos upload, but won't continue.

I have updated to the latest eBay app version, and cleared my cache. however for the last 2 weeks I've been unable to upload images to my drafts. Anyone have a solution? Working from my iphone 12. Thanks!

Search Not Working?

Every item I try to search comes up with no results. Even items I have saved in drafts from yesterday. Is anyone else having this issue? Thanks!

eBay changed my "shipto" address without notice from CA to some random defunct DE address :-(

Not sure why ebay customer service is so poor I'm going to quit. I recently bought a couple items with make an offer only to find the items were never delivered. When I noticed the seller said "delivered", I never received them. Then I noticed that m...

Resolved! The Ultimate eBay Resolution Workshop

Welcome to the eBay Resolution Workshop! ️ Have you ever faced challenges with transactions or encountered issues on eBay? Fear not! This thread is your go-to space for collaborative problem-solving. Let's share our experiences, insights, and effecti...

Purchase history - Orders - Search your orders Does NOT Work

Searching purchase history orders for an order has not worked for months now. Today I get this message: There seems to be a problem serving the request at this time. Please fix this or, if that isn't in the works, remove the Search your orders field.

Manage Active listings selection bug

Seller Hub: On the Manage Active Listing section where Custom Label (SKU) + contains + 'value' in not pulling up active records with the input 'value'. Appears to be a software bug.

Uploading Photos

What is wrong with the photo portion on selling an item. Can’t put in any pictures. Get them uploaded and there is no done button. Can’t post a listing cause it says need to add a photo

Corrupt photo uploads on website when they've been dragged & dropped from Apple Photos

Hi,I've just discovered this forum and would like to report a bug that's been present for months. When uploading photos to a listing through the eBay website, they *sometimes* end up corrupted.This seems to happen mostly with photos that have been cr...

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Duplicate sellers or account holders, ;.e. John Smith,

how do you confirm separate entities

I would like someone to contact me

I have spoken with someone else from EBAY several months ago and was send a note to ***. My reference number is ID: ***. Please contact me at *** or ***

I have ordered 5 items over the last 2 days, they will not accept payment, It shows that I now have

20 items unpaid, I have spoken to ebay 3 times, and they will not give me a satisfactory answer, and now they send me an email saying if I do not pay for the items, I may lose the items

Item purchased from USA stopped halfway and refunded for no reason

Hello my purchase from an ebay seller tracking number 9434608205498404377144 has been classified as "non exportable" as soon as it arrived at the shipping hub in Glendale Heights Illinois, while it doesn't fall in that category. I've been issued a re...

EBAY NOT ACCEPTING VALID EBAY GIFT CARDS

Can't pay for items I want to purchase with a VALID NEW EBAY GIFT CARD. Keep getting red error message to check payment details or use a different payment method? Not happy

Once again accepted offer not showing

I talked about this before and was given a solution ..went to ebay reported …thought they fixed it…i should have known better….today another high dollar sale…buyer countered i accepted the counter no notification …still live ..no chaching…no accepted...

Invalid Photo error :(

Ok. So I have a lot of things to sell and I've never had an issue in the past. I've sold hundreds of things. Today when I tried to upload my photo to sell something I get "invalid photo." So I googled around and made sure the photo is the correct siz...