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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Ebay app Android: description is not visible

Using the latest version eBay app on Android phone in dark mode (or not)Opening the item for sale and then clicking on "see full description"Brings up a tiny little box at the bottom of the window that cannot be seen due to being smashed at the bot...

Screenshot_2024-04-14-20-52-44-59_260528048de7f2f358f0056f785be619.jpg

Anyone else seeing a delay with buyer payments?

All 3 of my sales since about 6am this morning are all pending payment from 3 different buyers, which is very unusual.. Curious if anyone else is seeing a delay in payments being received for sold items?

Is Instagram social linking working for anyone?

It stopped working for me about a week ago and I've since been unable to re-link my account. Is the feature broken, or is there a problem with my account?

New listing filter not showing for saved searches

On Android, I can't choose to have all listings shown when loading saved searches. The toggle that used to be above sort by is not showing.It works when searching from fresh but when using any saved searches it will default to new listings only and n...

Can’t login to eBay

My eBay account says my session has expired and when I try to sing in it won’t let me it just loads for a long time. Is anyone else having this issue?

Ebay standard envelope tracking is terrible.

ebay tracking needs to be fixed even the post office says its not accurate and they have no way of tracking the ebay numbers they provide.

EBay not working

I can’t access My eBay listings today - is there a fault? My watchlist is empty and my purchase history blank.

My Search page keeps jumping.And i am unable to search for any items

The page jumps, as soon as i try to search for anything.I have shut my computer down, cleared cache.But no differenceCan anyone advise please.Jacqui

Android App - Infinite Spinning Circle when listing new item or revise item

Since the 4/4/2024 update I frequently almost every time get an infinite spinner when attempting to list a new item. Usually I can search for an item by title, but when i click on listing details the spinning starts. Also, if I get further, usually a...

Resolved! Unable to cancel bidder's bid

As a store owner I attempted to cancel a bid per request from the user. Instead, the link loops me around to the "cancel a bid" page. Repro steps-Navigate to the "Cancel bids and manage bidders" page-Select "I want to cancel bids from a specific bidd...

Buyer contacted me to ask why I don't take AMEX

Reading about this, there are varying opinions. What is the real information here?

Return reason doesn't match packing slip

After selecting a return reason of "Just didn't like it" for an item return, the generated Packing Slip produced "Ordered wrong item" as the reason.

No photos on Watch List

Photos of items on my Watch List are not appearing on either my laptop nor mu phone.

I have deleted by mistake almost all items from my watchlist. Can eBay restore it ?

Need help to restore my watchlist recently deleted by mistake

Dialog scam will shut your account down permanently

On jan 14th and 15th 2024 a member of ebay that sells alot of the same item I was selling few months back messaged me and kept repeating how I need to remove or find out how to remove intelligent store Hub. Software tampering hacking software is very...