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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

eBay has a hidden foreign transaction seller fee due to programming conflict.

I block all foreign buyers through eBay and do not ship outside the US. Issue is that a buyer with a registered address in a blocked country can still buy my products if they have a US address for delivery purposes. The seller is assessed a foreign t...

Can't Switch Accounts

Ebay will not allow me to switch accounts. It keeps reverting to the previous account on the log in page. I have to use a different browser to use my other accounts. It is very inconvenient. This only started when I started getting pop ups to set a p...

Error fix can’t start a convo !!

As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScript in your web browser.A th...

Location of Items for Sale

When I search for an item, items shown to me are from Australia. Only options to choose are Australia or Worldwide - no option to choose United States.

Unable to pay for my order,

I have won two auctions from a single seller, but the seller will not ship to my address and the payment will not process. The addresses are all within the US, and I have not experienced any issues reviving packages from similar addresses?I am trying...

App Technical Issues

On Google phone app its showing send offers but when you click on it, the whole of your listings come up and the offers are difficult to find

Ebay to store not found on ebay

HelloI started a new Ebay seller account but cant be found on ebay this was only brought to my attention as my friends cant find my account . if my friend cant find that mean no body can including myself as i looked for my ebay store and says cant be...

eBay account address is not permitted

I want to change my address in my Personal Information but it says its not permitted. I am prom Philippines and move here in Australia and I would like to keep my eBay account to sell items online so I can Add my debit card and PayPal payment option ...

We looked everywhere

I'm trying to feedback on an item I purchase about a month ago, and I keep getting this message: "We looked everywhere." ???

I can't communicate with Ebay to reinstate my account

I received an email on 2022 from ebay customerhelp@ebay.com, stating restriction mc011, asking me to send some information, but I was sick and couldn't respond.Now that my health is up to date, I gathered the documents and returned the email to custo...

Resolved! Selling from Cape Verde Islands (Not being able to)

Hey! How is it going? I m from the country called Cape Verde Islands and I've been trying to sell on the platform for a while, but Cape Verde isn't on the list of countries eligible to sell. For somebody who doesn't understand what exactly I'm referr...

Multi-User Acess and Promoted Listings Standard Issue

Hello! For the people who utilize eBay's multi-user access function for their Virtual Assistants, how are you guys able to have your assistants edit your listings without turning off the standard promotion on the listing? The screenshot below shows h...

Shipped items now in awaiting shipment list

On mobile app under items awaiting shipment it is showing everything I've sold, even delivered packages.

20 rows of sponsored ads on our listings, its insane!

We pay each month for our store listings. Now there are more than 20 rows of additional ads on each of our listings which makes it extremely annoying to work on or even get to our site map to make changes. We never gave permission for all these addit...

eBay sales not showing in Seller Hub

My first 2 sales of the day are showing but the 3 I've had since then aren't showing up at all in my Seller Hub. Is anyone else having this problem? I've tried signing out and back in and using a different browser.