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Current and resolved technical issues - updated as of 04/18/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Issue with my listing - seems to be an issue with my account

I keep getting a warning message that I have reached my limit - which was impossible I have only isted 10 new things for the month. I increased my limit and I am still getting this message. It is saying that I reached my max of 2,000 listed items - I...

Share button not functioning

Every time I try to share an item to Pinterest it does not go through. Please fix this problem EBay!!!!

Why is ebay stopping traffic

I can' t figure out why and even if I did, I don't know what to do about it. Ebay is controlling traffic and blocking traffic. I had no sales for the week following thanksgiving, then store payment was due and the traffic flooded into store over abou...

Can’t invoice or choose options for letter postage

Two problems that drive me absolutely insane on the app: firstly, when you choose a letter as the type of delivery and go to pick the size, it always comes up with an error screen or doesn’t allow you to pick a size, and you can’t go forward with pos...

Shipping address correct; Shipping lable inccorrect

I just bought a shipping label for an item I sold, but it has my old address. I went to look at my shipping address and it is correct with my current address. I need a new label with my current address.

"Shipping not Specified" when using global search on any item in my store.

Just got off the phone with an Ebay rep. Sales have slumped the last few days, everytime this happens there is a glitch. Usually it gets fixed, but this seems to be only happening with my store and any items in it. Go to the search bar. Type in: 2022...

ORDER UPDATE emails show incorrect order numbers and item quantities for combined shipments

I made two purchases of the same item, 2 pcs in each - one was a 2x$90 offer, and another was 2x$85. I received an email with the tracking number when the orders were shipped. In that email, there should be two different order numbers and qty = 2 for...

Why are ebay selling Large Letter mailing labels for items too large for this service?

To say that I am dissatisfied with the experience o buying Royal Mail postage through ebay is an understatement. on 31/1/24, I bought a Tracked24 postage label from ebay. The transaction was with ebay not Royal Mail and the label states that it was "...

"item you purchased" link on an updated listing links to a incomplete listing. Wierd

"item you purchased" link on an updated listing links only to what is not even a proper ebay listing format. The retrieved item is in a strange format without much of the critical information such as shipping details, pictures, etc.

Resolved! Unable to VOID eBay Standard Envelope Shipping Label

Today when printing an eBay Standard Envelope Shipping label my printer ran out of ink and when the printer was working again and I reprinted the label, it showed I had printed 2 different labels for this order. I went to eBay help to find out how to...

Counter offer not seen

I made an offer and received a counter offer. When I click on the counter offer I don't see it. I only see the original price. The seller tells me what his offer is but I can't accept of make a new offer.

Seller Hub: We ran into a problem and couldn't save your changes. (Feb 7, 2024)

I keep running into this error when trying to use quick updates in Seller Hub (quantity, price, custom SKU). Primarily I am trying to update custom SKUs on variations. ! We ran into a problem and couldn't save your changes. Please try again So far I'...

Pix Not Loading On eBay.

Just spins. Happening all afternoon. Got through and loaded one auction. Then spin time again. Anyone else out there having this issue now? Alan

Won’t distribute funds for payout

Funds are ready to distribute but I keep getting an error message or “no Internet” issues when trying to request my payout.

Traffic Down 75% since Monday

Impressions down 75% starting on Monday. Calling ebay customer service was absolutely useless. It is so difficult to get a person on the phone you legitimately have to select the "account hacked" prompt to get some service. Any reason for this sudden...