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Current and resolved technical issues - updated as of 04/18/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Item For-Sale has broken link to "contact seller"

Hello, item I am selling has broken link in "contact seller" main page. It says in Red, OOPS, something went wrong, try again later. I cannot be reached, please advise.Thank you

Resolved! Dead Link to eBay Homepage - Seller Hub after printing labels

After printing shipping labels in bulk, there's a link to return back to Seller Hub on the top right side of the page.This link has been broken the last few days and directs you to an error message on the eBay homepage.

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Did ebay stop accepting rewards from paypal checkout?

I don't see the option to select rewards on paypal checkout for ebay anymore. Wondering if anybody else has the same issue

Resolved! Received an offer I do not own

Hi, I am encountering an Ebay software bug. I received an offer on an item that I do not own, though I have viewed it before. I recently listed and sold an item just like the item, however this item is owned by some other user! The bug is allowing me...

Ebay without human customer service

Why did Ebay stop customer service through messages? Now they have a robot serving and he cannot clarify my doubts. Is it just me or does this happen to all eBay members? And if I ask the robot for the email address where I can ask my questions, no o...

Resolved! Adjusting Column Widths and Customizing Table on Active Listing Page

I am trying to update my Seller Hub active listing page https://www.ebay.com/sh/lst/active I cannot adjust the column widths like I have been able to do in the past. When I hover over the column, the little icon for adjusting the width is missing. Al...

Seller initiated offers -- not always encrypting buyer User IDs

Just checked a listing and went to review offers sent (by me -- seller initiated). Saw that the 4 offers sent on a specific listing don't have the buyer User IDs encrypted... screenshotted for proof that I'm not crazy (won't share now since they aren...

ALERT15184

My social media accounts have been unlinked from my ebay account and when I try to reconnect them, I just get the same error message no matter what I do.

Some listings coming up as local pick up , local pick up is not enabled

Random orders say pick up only. Example item # 192777306385

Flat Shipping Rule Doesnt Work With Different Handling Times

Only time my flat shipping rule works is if the two items have the same handling time. I sell both preorder items and items I have in stock. If a buyer buys two items I have in stock, it combines perfect. Same if they buy two preorder items. But, if ...

Can no longer see all of listing information

Starting today, I am no longer able to easily see my listing information. I need to page right and left to see the listing details. I need to zoom to 50% in order to see it all. And, when I do that, I can barely read the information. I am having this...

Resolved! Calling ebay by phone

I used to have a phone number I could use to actually call ebay when I had an issue I couldn't deal with another way, but I've lost it. Does anyone have a phone number for ebay they can share with me?

my store is not visible

my shop is not visible, even though it is open,the problem has been going on for over 3 weeks maybe more.

Search function no longer really works

I find it almost impossible to buy from Ebay any more. I need engine parts for a 1929 Chevrolet car. If I search for " 1929 Chevrolet Engine Parts" I get everything but that. I get a listing for a parking light for a 1950 Ford.If I can't get accurate...

No filters working.

When searching listings you can only choose one filter. For example when browsing jigsaw puzzles you used to be able to select the number of pieces, then tick all the brands you wanted, then the location then apply and it would show you all of those ...