Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

USPS Ground Advantage and Insurance

I happened to be on the phone with the national USPS customer support center working an issue with a lost first class mail package. Of course as we all know, or at least most of us do, that first class packages do not have insurance coverage from USP...

Cubic Shipping

The late announcement regarding shipping indicated that :Great news! Cubic services are now available for USPS Ground Advantage and Priority Mail effective January 21, 2024. Smart Ship Tip: Cubic pricing is based on the size of the package instead of...

Resolved! Shipping included in final value fees

I feel sorta silly asking this, but I just realized that the cost of shipping an item is also added to the item itself and calculated with the 12.9% fee , along with final value fee. I knew 12.9% was calculated with tax added, but not the cost of shi...

Something is amiss with the new Ground Advantage cubic pricing.

I have 3 packages, one to TX, one to NY and one to MI. All 3 are 2 pounds, 7x7x6 Ebay quoted (in order) 9.13, 9.80, 9.43 total 28.36Pirateship was 7.15, 8.02, 757 total 22.74

ebay envelope

My customer chose Ebay standard envelope shipping but when i get ready to print label I cant choose standard envelope shipping. Why??

No tracking updates

I have bought an item last year on December and it has been over a week since an update on the tracking and I tried asking the seller but they are ignoring me. Can I file a item not received?

Shipping Cost

Any advice on how to handle the shipping cost would be greatly appreciated. I sometimes short myself when having the buyer pay for shipping. I seem to end up paying a little more than the calculated rate that is shown to buyer. I’ve measured and weig...

I need to ship multiple (3) boxes for the same one item 35 lbs each. It would only give me the 1

I need to ship multiple (3) boxes for the same one item 35 lbs each. It would only give me the one lable. I looked everywhere on this site..UPS...couldn't figure it out. I really don't want to send a 100 lb box 2000 miles away. Can someone please tel...

Shipping fees

I sold an item, customer paid shipping, I printed label and mailed it. He now says he had to pay $10.50 to the mailman when it arrived! I looked at tracking number and it doesn’t say anything about any extra fees? Am I being scammed?

Resolved! Your ship from address must be in the United States to purchase a label

Hey, everybody. Urgent question. I'm from Kazakhstan. I received my first order. Yay, BUT! I can't get the shipping label. It says: Your ship from address must be in the United States to purchase a label. What should I do? The listing was on ebay.com...

USPS Flat Rate Box Size Wrong

The Flat Rate Box sizes are wrong. It saying a large Flat rate Box is 24"x12"x6" and a medium is 14"x12"x6"

Package damaged by USPS

A customer just sent me a message that his item was damaged en route to him by USPS. He provided photos and you can clearly see that the damage happened while the piece was being delivered. I packed the item very well. Wrapped in plastic and a piece ...

sending invoice error

Has anyone seen this error when trying to send an invoice? "Item(s) that are part of the Authenticity Guarantee Program have been removed. Invoice(s) for these items must be sent separately" There are no other items.

New issue with freight forwarder in Portland , OR - missing parcels

I love all my overseas customer, but the Portland freight forwarding office on Airport Way and the PO within their jurisdiction are giving me many issues this year. The first issue has been discussed already - the 'delivered to agent for final delive...