Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days.

Shipping calculator is gone

I went to list an item yesterday after a week of not listing and no longer have the ability to list "Flat Rate To All Buyers" as I have done a few thousand times. Now it appears eBay has decided that I want to use shipping rate tables and created som...

First time shipping over seas

Hello! First time shipping from the US to EU, and I am wondering how VAT works. Will the receiver have to pay VAT upon delivery, or does eBay do the commercial invoice for me? Also, can somebody explain what to do with a commercial invoice and how it...

User avatar by Pathfinder
  • 58 Views
  • 2 replies
  • 0 helpful

Combined shipping & stubborn sellers

If you refuse to combine shipping on multiple items, I refuse to either buy multiple items from you or buy from you at all. Plain & simple. Yet so many sellers give a hassle over this simple thing... "Immediate payment required" sellers can't have an...

User avatar by Adventurer
  • 288 Views
  • 11 replies
  • 1 helpful

Resolved! Buyer claims they didn’t receive item

Hello and happy new year! Okay so here’s an issue I had/have…I sold a vinyl, label was uploaded on time and dropped off at my local USPS office on time. The tracking showed in transit then the customer informs me that he’d never received said vinyl. ...

Changing USPS priority shipping box size after sale

Selling an item with free shipping, I did not catch that I had selected a USPS Small Priority box when I need a larger size. ITem is sold, and I cannot figure out how to change the box size to get the appropriate label. Can I put the smaller box rate...

eBay standard envelope and $20 max

I had an auction that closed at $20.50 with $1 shipping. This is over the max for ESE and will cost me near $4 with tracking to ship ground advantage. I was wondering if I give a partial refund of 50 cents, would this now qualify for the ESE shipping...

User avatar by Adventurer
  • 29 Views
  • 1 replies
  • 0 helpful

Wrong address

Hi Everyone & Happy Holidays, A quick question that I think that I know the answer to. I had a buyer buy & pay for an item. B-4 I even packed it up or printed a label, I received a message asking if I could ship to a different address as the ordered ...

Need Help with Shipping Label - Address Issue

I'm reaching out because I'm currently facing a challenge with creating a shipping label for an order. The shipping platform is requesting a house number for the provided address, but the address doesn't include one.I've already contacted the buyer, ...

User avatar by Adventurer
  • 59 Views
  • 2 replies
  • 0 helpful

Trouble with postage

Hi, I'm based in the UK with a UK address. Sending items tothe UK. However, for some unknown reason eBay thinks I'm in the US as it's telling me to send the parcelsfrom a US postal service. Any help would be appreciated

Lithium-ion batteries

I have seen some posts on these boards complaining about the way lithium-ion batteries are being handled by the post office and others. Apparently not all recognize the dangers. While it is not my job or intent to defend the post office you might be ...

Resolved! Shipping Label Cutting off edge

I noticed this morning that the layout of the shipping label is different when printing....it puts the label in the upper left corner of the page and cuts off the edge! I can't figure out how to change the layout. I don't want "fit to page" because t...

Resolved! All my orders are out for delivery in Knoxville Tennessee even though I live in Kentucky

I recently did an order of Pokémon cards from 7 different sellers, purchased at the same time, but for whatever reason all of them are either out for delivery in Knoxville Tennessee, or are currently being processed there. One of them has been out fo...

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