Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Regarding coverage during a UPS shipping claim for damaged item

After several claims due to damaged items shipped over the years, claims were always approved but wondering why UPS doesn’t pay the cost to ship. For example, claim for value of item based on eBay sale price for example, $40. Cost to ship $35. I refu...

Delivery attempted and buyer does not pick up package being returned to me.

Hello sellers-- I sold an item, shipped it and buyer's post office attempted delivery and left note to pick up. Buyer has not picked up the package and post office is returning to me. I have read in posts here of several ways to handle this----- Refu...

Incorrect eBay Standard Envelope PiP Claim Amount

Filed a PiP claim due to an undelivered eBay Standard Envelope order. However, the claim amount was $13.50 more than the item sold for. The order details photo that is required in the claim submission clearly showed the total sale price, but today I ...

European buyer asking for VAT on invoice

I'm in the USA. I was sent this message regarding an item I am selling: "Do you offer invoice with VAT specified? A customer company may want to purchase this and would like to deduct the VAT. As we are in Sweden, a VAT specified invoice is enough." ...

Using Soft-Pack with eBay International Shipping (& eBay shipping in general)

Does anyone know how soft-pack (ie. padded envelopes) are treated by eBay International Shipping? It's clear that this service is now based BOTH on weight AND size. Many of our lighter/less expensive items ship in padded envelopes. For non-media item...

Resolved! Change shipping address as a seller

Hello eBay communityI have an individual account registered with my address in JordanI have a subscription with a prep center located in the United States, where I buy inventory in bulk and ship it to the prep center to be shipped to the customer fro...

problems printing labels

OK, so here is my problem, When I go to print packing slip and mailing labels. the printer just sits there and doesn't print anything. I have determined that the problem is not the printer. It prints test sheets and scanned documents. It must setting...

item arrived

Item arrived but eBay doesn't say its delivered and doesn't release payment for buyer.

I Can't Buy Shipping Labels as of Yesterday

I Can't Buy Shipping Labels as of Yesterday. I have orders to get out but for some reason when I click purchase label it doesn't take me to the next step of printing a label. Don't know what happened. I have never had this problem before, ever. I tho...

Lable formatting

Today is Jan 1st 2024 I see this problem was 1st reported in July 2022. **bleep** eBay?Bulk printing DOSE NOT WORK. It formats in 8 1/2 x 11 vs 4 x 6 label. All comments on the forum/message board end with a work around and same old "case has been op...

Resolved! Any else having problems with printing your labels with your zebra LP 2844

Any else having problems with printing your labels with your zebra LP 2844When I go to print my shipping labels in bulk after I pay the shipping labelsAre 2 to a page and will not work. I have to then go and print my labels one at a time.My setting i...

Expensive item shows delivered to buyer's "front door/porch" but no signature required

As the subject says, I sold an expensive item (way above $750) and it shows delivered to buyer's "front door/porch" via tracking # but both sides (me as the seller, and the buyer) did not purchase signature confirmation. After working with the buyer ...

Item Not Received - Marked as Delivered

Hello, I have a serious issue with an order. ( From USA to Europe - Romania )Courier marked the address as wrong ( even if it`s correct ) nobody ever contacted me regarding this.The item was sent back to the seller (USA) and marked as Delivered in Ne...

buyer chose USPS but ebay is forcing me to use fed-x???

My buyer chose and paid for USPS but ebay is trying to make me use fed-x which is more expensive. I tried changing it to USPS but it wont let me. The option is shaded out and says it is not available. I don't know what to do. Help!!

Mail Delays

I had 7 packages ship out on January 9th. They had no scans nor showed any movement until January 18th. USPS sent me a confirmation email stating they were picked up on the 9th & we had a video capture of the pick up as well. Anyone else experiencing...