Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! Customer Wants a Different Shipping Address

The customer has requested a change of the shipping address. How should this be handled?

What generates the "Estimated Delivery" date seen by shoppers in a listing?

I recently purchased an item whose listing said "free 4-day delivery." It was to be sent out via USPS first class shipping. The item is small, maybe 6 oz, and non-fragile. Can be shoved into any mailer with no worries. I did my usual due diligence in...

Resolved! Priority Mail Prices - cheaper over 1 lb than below 1 lb?

Wanted to check if anyone knew what was going on here. Listing items. If weight put it under 1 lb, say 8oz, Priority Mail rate estimates look normal staring around $8-10. But if I add a lb, so it shows 1 lb 8 oz, the price goes down to under $7??? It...

Resolved! How can I stop email notifications every time I create a shipping label?

Each time I create a shipping label I receive an email telling me I just created a shipping label. I don't want or need these notifications.Communication Preferences page isn't any help.This seems to be a common complaint, going back to 2016. https:/...

VAT help

I sold some items to a buyer in Sweden. I specifically listed no international shipping but eBay thought otherwise. From the start I knew this would not end well. I even tried to get the buyer to try to buy the items from Sweden or Europe, but he per...

Delivered to agent for final delivery

Have a buyer who’s claiming that their item didn’t show up but tracking says it been “delivered to agent for final delivery” and it looks on eBay as though its been delivered. Buyer has opened a “did not receive item”. Do I wait for eBay to step in o...

Resolved! How to add shipping to authenticity guaranteed bracelet

I just listed a bracelet that is authenticity guaranteed (my first) and see on other jewelry listings in the shipping area it says “US $(shipping cost) shipping to authenticator then to you”.can’t for the life of me figure out how to add that on the ...

eBay calculating faulty shipping charges?

I recently sold three low-value items to the same buyer [auction style that ended one after the other]. Each individual item was listed with a flat fee international shipping charge of $ 3.00 Much to my chagrin, I noticed that the buyer was charged o...

Do I need signature confirmation for combined orders?

I have a buyer who bought two things separately and I'm going to combine them in one shipment. The total price of both items is over $750. Do I need signature confirmation to have seller protection?I wanted to check with what people say here but I'm ...

Ebay shipping calculator is DEFINITELY wrong! PROVE ME WRONG!

It is so far off in my auctions that it is a complete turn-off for would be bidders! Here is what I did to confirm it.I put accurate dimensions & weight in the listing. I changed the zip code to a previous buyer's zip in Alabama. The shipping they wo...

Buyer Undercharged for Shipping

The new "cubic weight" eBay is now applying doesn't work for combined shipping set to "combine weights" when multiple items are purchased. eBay has no idea what the final dimensions are, so they determine the shipping label cost based on the dimensio...

EBAY SHIPPING FLOW CHART

I just came across this 2018 version and was wondering if anyone had an updated version? It would be SO HELPFUL to have one after the rates go up this week.

ebay opting me into ebay international shipping (EIS) - how do I opt out?

Ebay just informed me that I will be opted into EIS I do not use GSP and do not want to use EIS either as soon as I receive their notice, I want to opt out where do I go to do that? BTW: why call it opt when I apparently have no 'opt'

Does ebay allow you to offer both volume discounts and combined shipping?

During listing VOLUME DISCOUNTs are highly recommended by ebay so we selected them. Note we are first time sellers. We don't want to overcharge for shipping so we added allowing combined shipping to our preferences. However, when we went to another a...

Okay to ship Xbox controller overseas?

New seller here. I just got an order for a Xbox Elite Series 2 core controller to go to an overseas Military base. This is the first time I've had an overseas order for an electronic. I've seen mixed responses on this. Is it okay to ship overseas wit...