Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! Ebay combined a customers order, but had the shipping cost too low. I lost money on the shipping.

I had a multiple item listing for some Funko figure twin packs. A customer came in and bought the last 6 I had. Ebay automatically made it one order and charged the customer $9.42 for shipping and said it would ship in a 12x8x6 box and weigh 11 pound...

Buyer returns one of four wheels. EBay gives full refund

Basically I sold a set of 4 rims. Buyer opened a claim stating they didn’t match the photos. He however only returned one rim. I contacted EBay & they placed the case on hold. I submitted pictures of the box with tracking number & the single rim. Min...

Shipping

Hello;I was selling Internationally and eBay suggest "global international" but I noticed that my international sales went down to nothing because the outrages prices of shipping and my question is "how doing I sell international just like before ins...

Resolved! Received text from *** to confirm an address at https://usps-thank.top - scam?

New seller needing help from veteran sellers please! I received a text which I think is a scam. It was from *** and read "The USPS package has arrived at the warehouse and cannot be delivered due to incomplete address information. Please confirm your...

How to invoice buyer for re-shipping cost

Hello, item returned to sender due to incorrect address, buyer agreed to pay re-shipping cost, ive already printed another label and dispatched it, how do i invoice buyer for additional shipping charge that buyer agreed to pay

A rather strange Return to Sender case.

On the buyer’s sales ticket there is a street address and an apartment number. So I printed the label, no changes, and sent it out. Just got it back “Insufficient address”. To my astonishment the apartment number did not print when I generated the la...

UPS Declared Value coverage capped at $999

In the latest attempt for Ebay to run off more sellers, they have now capped UPS Declared Value coverage at $999. God forbid, you have a popup that informs sellers that this cap even exists and I'm only finding out now because I have a really heavy/o...

Não recebi produto

Não recebi o produto comprado em 19/12/2023.Peço por favor, providenciar.Magda

Resolved! Ebay International Shipping Problems

Anyone else experiencing Ebay International Shipping problems?Over a month ago, I had a customer contact me form another country saying they were trying to purchase an item, but it wasn't letting them. I looked into it and it turns out, my listing sh...

Listing Dimensions & Weight Question

Hello, I am new to selling on Ebay. I am not based in US so I am choosing the "standard international postage" option on my listings. So the question is this: is it a must to write down the item dimensions and weight of the item that you're selling o...

Resolved! How to Stop Buyers from Choosing Shipping that Seller Did Not Offer

I'm a seller that needs some advice. I selected Media Mail for a number of orders and yet the buyer changes the shipping to First Class or Priority. I read a 2019 thread and Ebay said that can't happen if you, the seller, only offer one method of shi...

why is an international shipping order not processing through Global shipping?!

I am wary, someone in Finland ordered an item, said to send invoice and they'd pay through PayPal. Having to calculate shipping, and Finland doesn't show. I don't understand why it isn't being handled typically and through Ebay Global Shipping?? I do...

PIP Insurance Claims - Shipping Label Cost Not Covered

Hey whats up guys, Prior to the rollout of eBay international shipping any lost packages were covered by PIP and they would also refund the shipping label cost. Once eBay rolled out their program I also opted to offer more options with first class in...

exorbitant shipping charges

I recently shipped a package to texas from ny. I miscalculated the weight by 2 pounds and a couple of inches on the dimensions. my label was 252.11. After UPS dropped off the package on Feb 13th i received an invoice for an additional 1282.34 from Eb...

Ebay standard envelope. Constantly getting it returned for "more postage".

Anyone else experiencing this issue? I've recently been getting more and more of the standard envelopes returned due to needing "more postage". I've received this in the past but it was just here and there, but it's gotten more ridiculous. There is n...