Shipping

Forum Posts

Sorted by:

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

FedEx Overcharge

Measurements and weighs were correctly entered for each package on the Ebay site . The packages conformed to all FedEx directives. Yet a few days later I was informed that my account was additionally charged, at times for mor than twice the original ...

Fed X Underpaid Shipping Labels - I called Ebay CSR a few minutes ago....

They are already receiving a lot of calls and they only have been "open" for 20 minutes now. I filed a dispute on all three of my labels. If you were affected by this, call Ebay and talk to them.

Thermal Label Printer that works DIRECTLY from Ebay?

I have decided to get a thermal label printer, but the first 2 I purchased required me to print the label as a PDF, save it, then open the printer app, pull in the PDF file and print. Are there any brands of thermal label printers that will simply le...

Ebay will not cover your items if they are lost in transit.

Just so you know; Even if USPS receives the item and the item is in transit - and you have followed all the site policies and guidelines, EBAY WILL REFUND THE BUYER AND THEY WILL NOT COVER YOU AND TREAT YOU AS AN EQUAL WITH A BUYER. You will lose the...

eBay shipping labels NOT printing again.

My printer is working just fine. Printed packing slips just fine. Paid for eBay shipping labels. Won't print. Went to my seller hub, under Paid & Shipped, tried reprinting from there. Nope. Paid for duplicate eBay shipping labels. Won't print. A tad ...

Resolved! shipping...I'm sorry! It's just so confusing

I have one box filled with an antique doll. I have encased it with bubble wrap so that it looks like a cocoon. Do I try to put it in a box within a box or is one box sufficient? I have 25$ buyer pay shipping listed and would like to keep it in that r...

Visibility in Countries with eIS

Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS: "After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"

Standard international shipping ?

I have standard international shipping marked as Enrolled in my account settings, when I create a listing on iOS app, do I still select that international shipping is an option or no? Thanks

Parcel lost and no refund

Hi. I bought a scarf which was shipped through ebay global shipping with USPS. USPS gave the parcel to a third party for final delivery, but it states "delivered" in the system as soon as this third part got the parcel. But I never received it ! 1 mo...

Unable to Update or Change Shipping Policy

Wanting some feedback here as to how to proceed with a shipping Policy problem. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (+$1 for each add...

Lost items.

I think ebay is outragous with some things.1. They say they take 15% which is a lot but dont have in the fine print at least when i looked.2. They will take money when they feel like and how ever much, they charged me card for 10$ every week for 3 we...

How do I reprint a shipping label or re-download a shipping qr code. ebay's help doesn't help.

I need to reprint an ebay shipping label or qr code but can't find anything but "You can reprint your shipping label at no extra cost within 7 days of purchasing it." from the ebay help pages. However when I follow those instructions, I see an option...

Pirate Ship Cost Adjustments?

Can anyone that uses Pirate Ship or any other similar instead of Ebay for their labels tell me if you see these bogus "cost adjustments" we are all experiencing? Is this an Ebay only thing?

Sold Item than got bad feedback

Below is my last email I will be sending to buyer;Buyer waited 7 weeks before saying he did not get package. My guess he never tracked package. from NJ to Texas shipped on Monday and USPS tried to deliver on Saturday, as per tracking information. It ...

Resolved! International shipping gone wrong!!

I shipped a John Deere toy tractor to a buyer in South Africa and the buyer receives a box full of ties instead of the tractor I sent. It appears the International Hub in Chicago put the tractor label on a box of ties instead of the tractor box. Toda...