Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

No Shipping to the UK from the USA?

Hello. I sell rare gemstones, mostly. I have a customer in the UK who successfully purchased one gemstone and has been trying to buy others of my gemstones. However, he keeps getting blocked from buying with an eBay message that says something like, ...

One Item not Received after bought 2 items in One Order

Hi, I recently bought 2 items from a seller, but I only received 1 item. I marked the item has not received but i need to wait on feb 3 ebay say if the seller not respond they can help. What happen if the seller not respond, Ebay will make a refund f...

Specified USPS First Class when listing a lot yet eBay only shows USPS Ground Advantage for label?

This has happened twice in the last week. I have listed lots and in creating the listing eBay allowed me to specify USPS First Class as my shipping option (it had been defaulted to Ground Advantage and I changed it to First Class). The lots gets list...

Opening a damaged box?

I made a purchase from a seller and the package arrived today via UPS. The UPS driver asked me when he got out of the truck if I wanted to keep it or ship it back because the box was really beat up. He was not kidding. I don’t know if I should open i...

i buyed and payed for an item and it has not been shipped out days and almost weeks after payed

i buyed and payed for a console awhile ago and so far the seller has not shipped it out i have tried to contact the seller multiple times and have had no answer what should i do as i have no information from the seller

For those who were affected by the Fed-X label issue...the refunds showed up into my account today

Just wanted to let everybody know so you could check. Have a great day!!

Took QR code to post office didn’t print

i took QR code to my post office. When the scanned it didn’t print a label and they got the feedback that there wasn’t a label, but it was assigned a tracking number. I’ve paid for a label that didn’t print what do I do?

Resolved! Wrong weight on eBay label (not by much) What happens?

I shipped a package this morning that ended up being 6 more ounces than what I put in the weight. The problem is I didn't know this until I took the package to the post office because I missed the mail delivery to drop it off with them. When I got to...

contact information for Ebay's freight forwarding service

Hello, I had a package shipped via eBay's freight forwarding service go to the wrong country and then go missing. Because eBay has decided to abandon their responsibility in this matter, I am trying to find out what happened on my own. I need the con...

Dropped off package 03/25/24 into postal dispenser, no scans :-(

As the title states I dropped off a package into the postal dispenser on Monday the 25th at the local post office branch. Not a scan yet and it’s Friday. The other package I dropped off the same time has already been delivered. I can’t open up a case...

USPS delays with shipping post cards?

Ok... I've had about 5 postcards now in the last several months or so take a month to get delivered. These are $5 postcards so I just end up providing them a refund and eventually they do get them. These are US shipments delivered in the US. So no in...

Difficulty Shipping to Brazil

I recently shipped two items to two separate buyers from Canada to Brazil. Both were sent back by the customs agency there. This results in unhappy buyers. I am considering not shipping there anymore.

Resolved! I DO NOT DECIDE SHIPPING COSTS, eBAY DOES!?!?

I enter the weight and size of my items when I list them, eBay calculates the cost based on USPS rates. Why do buyers feel the need to give crummy star ratings on shipping costs? I swear to PETE if it's not free, they will complain. They leave glowin...

Fed Ex Express Shipment

I have a customer who picked FedEx Express shipping and I printed out the eBay label for FedEx, attached it to the package, and placed it in a drop box 4 days ago and the package is now missing. Fed Ex can't find it and worse than that is the run aro...

Mink trapper hat to USA

I’m in the UK and I’ve just sold a mink trapper hat and posting to the USA but it’s been stopped at the International Shipping Depot saying item restricted and now I don’t know what to do. The guy said that he really wants the hat as he’s been wantin...