Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Shipping Change

I have accepted an offer from a Buyer who is now asking if I can ship the item to Hong Kong. I have never done international shipping. My list was listed for shipment in the U.S. I do not know how to proceed with this request - how to change the ship...

Does an ebay refund affect the destiny / processing of item not yet shipped from IL Hub?

I have a question about refunds and how do they affect the destiny of the item not yet received from the IL Hub..If the est delivery date comes and passes without me receiving the item (shipped from the Hub), and I apply for and get a refund from Eba...

Items remaining in "Ready to Ship" cue, even after I print my label.

I've recently had a problem that after I print my labels ( I use Seller Hub) from "Items ready to ship", that after I print my label, the item is still showing. This happened twice on an item where I sent a combined invoice and had to do two labels, ...

Item not received - Tracking inconclusive

Hello, me and a seller are in a bit of a pickle. (Both in EU)I buy, seller ships using a Carrier that is does not operate in my country (MyHermes), so as usual a local Courier service handles their packages. Thing is, it is absolutely impossible to i...

eBay International Shipping question

I have a buyer in Canada who wants to purchase an item, but I hate doing customs forms and paying for international shipping costs. How do I tell if I'm eligible for the eBay International Shipping program where I send it to the domestic hub and they...

Recent eBay Standard Envelope Issues - Returned for Postage

I've been using ESE for the last 2-3 months to send out trading cards. I've packed the shipments the exact same way and haven't had any issues...until my most recent batch of cards which were all sent back "Returned for Postage". We there any recent ...

Ground Advantage for zones 1 and 2

Does ground advantage have a good chance of arriving to a buyer in zone 1 or 2 in one day like it did for First Class?

8/26/23 Pirate Ship / eBay API error

Heads up to anybody using Pirate Ship labels today: "Ebay's API began returning errors today around midnight UTC. Because of this issue, Pirate Ship is unable to automatically mark orders as Shipped in Ebay and attach the tracking number for any orde...

Ebay Internation Shipping packages not getting delivered to US shipping center

Two out of three of my shipments to the US shipping center are stuck at the USPS, "In Transit, Arriving Late". My only USPS shipments with problems over the last six months are these two. Just wondering if other are having issues sending to the 110 I...

Parcel form Canada to Germany was sent to Glendale Heights; what about Erlanger?!

Hello,i bought an item from a seller in Toronto. I paid via Credit Card, the seller sent the item with ebay GSP. The item should have arrived in Germany on August 25th.The item arrived at Glendale Heights, Illinois on August, 15th. That's it. I' m in...

Ebay money back guarantee on CPU from China?

Hi folks ... I'm trying to decide whether or not to purchase a CPU (FX AMD 6100 processor) sold from a seller in China... although the seller says they do not accept returns I'm aware of ebay's money back guarantee policy should the processor turn ou...

trying to give partial refund

but ebay says I have insufficient funds. How can that be when the payout they sent is in my bank account?

Resolved! Buyer using stolen funds/scammer?

Hello! I am a relatively new eBay seller, and I have a buyer who offered me 60$ above the starting bid price for an iPhonr 11. Also I tried to counteroffer a little less because I didn’t think they understood the description and I told them why but t...

Hey Sellers, If you advertise a certain carrier then USE that carrier for your customer!

I have been a seller (years ago) and a buyer using Ebay for 16 years. I am sick of sellers getting away with advertising ONLY one particular seller on their item listing, then after the sale, they switch to a different shipping carrier on their custo...

International Buyer says they can't pay because I don't ship to their country? I"ve always used GSP.

HI,I sold an item to a new member in MX. They went to pay and eBay is saying that the seller doesn't ship to their country. She sent a screen shot so I know this isn't a scam. I have used GSP in the past, I"m trying to figure out why it wasn't a seam...