Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days.

USPS lost package - eBay loses

I am both a buyer and a seller on eBay. I ordered an item that shows as delivered but I did not receive it, and it was probably delivered to someone else's mailbox. It wasn't expensive ($6) but I just don't feel it is fair for the seller to give me a...

Resolved! My Buyer received a broken item! HELP!

I received a message from a buyer who got my package delivered yesterday and it was broken in multiple parts. I was sent pictures. All I seem to get out of Ebay AI Help is to start a return. I am not a big fan of returning a large porcelain platter i...

Foreign buyer selected domestic shipping.

I sold my first item on Ebay as something of a test and the first problem arose: The items is sold but the buyer was able to select domestic shipping. I am a seller from the Netherlands and the buyer is from the United States and as much as I would l...

Getting 500 error on fetching orders on Sandbox

Hello all, I am trying to fetch orders form my sandbox account using Oauth User Token using this endpoint,https://api.sandbox.ebay.com/sell/fulfillment/v1/orderand getting { "errors": [ { "errorId": 30500, "domain": "API_FULFILLMENT", "category": "AP...

Global Shipping Programme

Does anyone know if it is possible after listing an item(without a bid)to change the delivery method to the GSP? If so how is it done please? My husband is pulling his hair out(despite being nearly bald) as he has had an enquiry about his item from J...

Heads Up Midwest Shippers!

Just an FYI, a major USPS distribution center is buried in back-logged shipments. If you're shipping to, from or through the Oak Creek distribution center in Milwaukee, WI, then you may wish to inform your buyers of the impending delay. https://www.y...

Exorbitant shipping costs

I’ve enjoyed buying from eBay for a number of years. However, my fondness for EBay is beginning to fade due to the exorbitant shipping costs. Often the shipping is, not only more than the item I’m buying, but quite often double the cost. I realize po...

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I got confused with the delivery address and put in the old address of a relative who does not live

I got confused with the delivery address and put in the old address of a relative who does not live there.I want to change the delivery address and I contacted fed-ex and they told me that only you can make the change.I tried to contact the supplier ...

Mission Control...We have a Problem with USPS

Mailed a box Priority Mail yesterday with USPS...in person...and took photo of it with clerk in person...LOL...and sent it to buyer...nothing as far as it scanned...or on its way...at $18.40 for the box. Ouch!This will become a nightmare if buyer is ...

Undercharged shipping fee

I had an item sell and the calculated shipping fee they charged the customer is less than the actual cost. I changed no weight or package size after the sale. The package does not cause a dimensional weight surcharge per the FedEx website. What went ...

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