Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

EBay shipping time estimate needs to change.

The mails are crazy slow right now and eBay is still showing shipping/delivery dates that are not realistic anymore. One 1st class letter with an ACEA took over two weeks to get to me. Should have been three to four days. I'll bet sellers are refundi...

Ebay Charging Tax on Shipping? This was the beginning of the end for a once great company.

Ebay has reached a new low. Charging tax on the shipping is just criminal no matter how they spin it. Ebay has run its course and from the people it now employs from 3rd world countries that cannot speak English, it's just a matter of time before it'...

Issue with Default Payment Method for Shipping Labels - Seeking Urgent Clarification

Dear eBay Community and Support, I hope everyone is doing well. We've recently encountered a significant issue with the default payment method settings for purchasing shipping labels through eBay, and I'm wondering if anyone else is facing the same p...

Glitch in eBay's Shipping Charges for Puerto Rico Customers

Dear eBay Community,I'm writing to discuss a persistent issue related to shipping charges on eBay, specifically for our customers in Puerto Rico. It appears that there is a glitch in eBay's backend, which is causing shipping charges not to be applied...

Need help Shipping a large flat package

Need ideas to ship a large 22 X 28 inch large paper item flat for protection from bending, etc. Any help appreciated.

Ebay charging buyer wrong shipping amount

I have had two recent sales where Buyer selected Ground Advantage ($4.50-8,00) charge but buyer was charged <$2.00 for First Class Shipping. What? I do not offer discounted shipping ... any ideas?

Edit tracking

I am unable to change my tracking information

Resolved! Scam

I’m looking for advice on how to proceed.I sold my iPhone for $650 to a buyer located in Miami. 3 days after receiving it they reported it ‘not as described’ requesting a return, with a message that they were having problems and wanted to ask questio...

Why does eBay prohibit international shipping on certain auctions?

I recently listed an auction for a scarce, big, old antique computer. eBay International shipping was my only international shipping option. During the first day, I received questions from bidders in Canada, France, and Poland, who needed to know the...

Insurance Claim Filing for a item damaged during transit by UPS

Hello - I packed very securely a item that was damaged during transit by UPS. I need to file a insurance claim against UPS for the damage. I cannot find out how to do this. Please help!

Shipping Insured products. Where is my eBay Paperwork for this insurance payment?

If I do need to file an insurance claim with Any venue where exactly is the proof that I paid for insurance on this shipped package?????

Cannot Purchase a UPS Label - Something Went Wrong

For some reason after eBay moved me off PayPal and required I pay using the new format with direct link to my bank account, I can no longer purchase UPS labels. I feel like I've tried everything - called tech support for over a year on it and I've be...

Shipping

I just shipped an order for an Nintendo switch, the buyer paid £6 for shipping but at the post office 1 St class shipping cost £10 without tracking, I've got a receipt of the postage but I don't have tracking, if the buyer claims they didn't receive ...

Concerns with Shipping Rate Table and Weight & Dimensions in eBay Listings

I'd like to address an issue related to the shipping rate table and weight & dimensions in eBay listings, particularly concerning international sellers and their experience with different measurement units and pricing methods. Many sellers outside th...

Help from ebay ? Item not covered by money back garantee

Hi,I bought a digital licence for a software. Unfortunately, it is not working. It seems to be not covered buy the money back garantee. The seller is not replying to my message. Is there any way to get a new licence or my money back or at least get t...