Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Filing a claim on a damage package shipped through eBay shipping

How to contact e bay and talk to a live person

eBay tracking information not updating

Hi So I'm a new seller on eBay trying to sell my goods and i shipped something from Albania to Russia. Took only about 13 days and the buyer has received the goods already but the eBay tracking information did not show anything at all. It just says "...

Resolved! Cant add tracking number after buyer purchased multiple items, NEVER seen this after 10,000+ sales

- Buyer purchased 2 separate items, did not use the cart.- (I do free shipping as a seller)- I purchased label for one package (adjusted weight to cover both items obviously)- Tried to add tracking number to second item using the edit button (where y...

Resolved! can you just use freight instead of custom?

I've never used freight but this package will be over a hundred dollars with custom

Tracking

What happens when tracking says Missent and has been stuck there for 4 days with out movement ?

Tricked Into Paying Excessive Postage

My default setting for shipping was ignored and Ebay sold me a different type of shipping that was more expensive. Once you click, you cannot unclick, and you cannot cancel the transaction. What I expect from Ebay is to know what I am buying ahead of...

First Class Large Envelope on Shipping Label Options?

I see a new option to use a large first class envelope to ship. However, when I click on the label, there is no option to buy. I've called Ebay 3 times and every time I get a new answer that makes no sense. help.

No option for choosing Fed Ex on shipping label page

Hi everyone! I'm having a little problem with the shipping label page. I sold an item that needs to go through Fed Ex. When I checked the eBay shipping label page, it won't let me choose Fed Ex. It only has USPS or UPS options. The label page has com...

$25 for shipping?

I initially paid $14 and change for shipping USPS, for an acrylic tray. A few days later I got a notice from eBay that took another $11.19. Seems a bit high to me. $25 for shipping a tray??

Delivery Errors

When a delivery error appears to have been made by the delivery service, does that service not bear any responsibility for retrieving the item and getting it to the correct location?A message here today from a seller states that he received a negativ...

FedEx refunds way past 5 days.....

I still have 3 of the 7 FedEx overcharges unpaid almost 2 weeks later.... and 4 more from last week. Anyone else having this issue? Their note said it would be taken care of withing 5 business days. Anyone taking bets on if we see more tomorrow?

Resolved! Void/Cancel and Refund USPS Label printed via QR Code?

I literally printed out the label an hour ago, however I need to void it and eBay is telling me I cant. Using the standard "Action-> Void" takes me to a page saying "This shipping label can't be cancelled because it has already been used." I've voide...

Getting back charged for items already shipped

Hello, I hoping someone can explain to me why I keep getting an additional shipping charge on items that have already been shipped, this VERY FRUSTRATING and no one can seem to tell me why! The item I am shipping is just under 2lbs, 22in x 18in x 1in...

How to mark a package as an electronic item?

Hi, I had sold something for around 340. The buyer lives in Guam and to be quite honest, this is my first time hearing about Guam. I was talking with the seller and they’ve told me that if I marked it as an electronic item, the shippers would treat t...