Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Shipping to Norway and ebay charge VAT on purchases.

I paid TAX on ebay when purchased old vintage software, but when it came to Norway they (postal service) said they could not read the VOEC number and taxed me again. How do I contact ebay to get refunded the money they took for VAT on behalf of Norwe...

Packing Slip Format

The current packing slip that eBay created only has about 5/8" margins all the way around. The last version was perfect for 1" border paper which I use relevant to the season. Now when I print the text goes inside the border. I can't remember when eB...

How to print shipping labels with packing slips?

Hello, Does anyone know how to change the shipping label settings, to print a shipping label then packing slip together?

First Class shipping option has disappeared.

The first class shipping option is no longer available for large envelopes under 16 ounces. Why is it gone? Does anyone know?

Up-grading from USPS GROUND ADVANTAGE to PRIORITY MAIL after the sale.

I know I've done this before, but now I can't figure out how to up-grade a buyer's package from USPS Ground Advantage to Priority Mail. I need to purchase the shipping label. I thought it was in ORDER DETAILS, but I don't see it there. The shipping w...

ADDITIONAL FEDEX CHARGES FOR SHIPPING TUBES

This information is a hidden charge when creating a shipping label and not disclosed, but Fedex is charging $16.50 -$21 or more additional for cylindrical shipping tubes. I received notices for cost adjustments for prints rolled in a tube of $29 for ...

UPS & Fed Ex to be billed when the label is printed

This message just started popping up when I print a label: "Starting in September, FedEx® and UPS® label fees will be charged to your funds at the time of label purchase instead of after the package has been delivered. Learn more about paying for shi...

The address is on my PayPal and eBay approved list. Buyer just paid

Buyer just sent me a message with their name and address. I really don’t understand what they want from me. I had buyers who paid without asking for special requests before, but none like this. Is this a scam??

Proof of mailing-international

Hi, I'm likely going to be shipping a small package to Japan. Value is about $200. Not insurable under USPS guidelines (as far as I can tell). Is proof of mailing sufficient to protect me if the package is lost or stolen? If not, what must I do to pr...

Changing Shipping Label Date

Could someone please explain how we can now change the shipping date on labels printed through Ebay. Sometimes, I package and print labels to ship the next day. There must be a way but I am not seeing it. Thanks for any help you can provide.

Missing shipment from US to Canada

I shipped an item to Canada from the US via Ebay international shipping. The customer stateshe has not gotten the item but the tracking shows delivered. His local post office says they can't track with the Asendia number. What should i do?

Shipping Cost Adjustments by USPS

Hello, I do not know anything about shipping and this is a subject I am okay with being mostly ignorant. That is what I rely on Ebay for or Chairish or Etsy. My philosophy is shipping is part of doing business here but it is paid by the customer and ...

Priority Mail Boxes - Can we use for Ground Advantage now?

I have a few items that the priority mail boxes would be the perfect fit, but since we now use ground advantage, can these boxes also be used for this shipping method? Maybe with Priority crossed out with a sharpie?

GPS shipping

I ordered 4 items from the same seller, and got 5 tracking numbers, then yesterday it turned into seven tracking numbers. When I go to the to the tracking numbers to of them have updated information and the others aren't moving anywhere. I went to th...

Resolved! Actual shipping fee buyer pays

I'm starting up selling again. I've only done two listings as I've run into a problem I don't understand. I've even asked someone who sells frequently who told me it shouldn't be this way. I am listing as buyer pays shipping and using the flat rate p...