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Label Print Error 10027 anyone else getting it???

Label Print Error 10027 anyone else getting it???

toys-at-heart
Adventurer

We're having trouble printing your label.We had a problem retrieving the label. [Error: 10027]


 


Why does this happen so often?  I tried printing in Firefox and in IE but  no go.  This should not be happening.  Why can't they get this error fixed?


 


 

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Message 1 of 49
48 REPLIES

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to May 19, 2013 11:58:23 AM
beamer7575
Pathfinder

I'm getting the same error code 10027 ??  Not a happy seller...did you ever fix it or have any ideas?  Please Help

12,860 Views
Message 2 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Jun 5, 2013 12:46:21 PM
labnewuser2012
Enthusiast

The same issue happened yesterday and today to me.

12,860 Views
Message 3 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Jun 22, 2013 8:31:25 AM
allthingskatie
Pathfinder

Repeatedly a problem, have been trouble shooting with both Ebay and PayPal, completely frustrating.

12,860 Views
Message 4 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Jul 9, 2013 8:52:02 AM
scraphappily
Rising Star
Last Edited 08:52:56 AM

Found this answer on another post and it worked for me: Go back to the PayPal email you received with the payment info. Click on the transaction id link (currently, at top right of email). This will take you to the PayPal site (if you are logged in. If not logged in, do so and then you will get to the transaction info). At the bottom of the page, there is a link to print postage. Purchase it from there.

12,856 Views
Message 5 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Jul 18, 2013 11:13:57 AM
ubreakit_irepairit
Enthusiast

I've gotten the same error message from time to time.  I am a computer tech and am not sure what is causing this problem seeing that I've gotten the error message on both Internet Explorer & FireFox.  So I would assume it's a problem on eBays end.  I usually resolve the problem by hitting the back button and then hitting "confirm" to purchase the label till I don't get the error.  And don't worry, you don't get charged twice.

 

I also get around the issue easier by going back to My eBay, selling, buyer's user id, & try to print the label again.  I have to try this method about 2/3 times b4 it will go through as opposed to the first method which takes longer.

12,797 Views
Message 6 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Jul 22, 2013 7:32:34 AM

The reason for this issue is that you are trying to print a label that costs more than the service you selected in your shipping options when listing the item.  For example...If you select Padded Flat Rate Envelope, which costs $5.35 to print through ebay, then when printing your label your item doesn't fit, needs more padding/packaging, etc., so you select regular priority mail, which costs more than the Padded Flat Rate, then the system won't allow you to purchase it.   So, the best thing to do is just select regular Priority when listing your item to make sure you don't run into this problem.  It's happened to us many times.  Another work around is to go to Paypal and print your label through there, which directs you back to the Ebay shipping page, but 99% of the time the label will print without any issues.  Hope this helps!

12,776 Views
Message 7 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Aug 13, 2013 7:46:27 PM
pals4eternity
Enthusiast
thanks for the advice Smiley Wink Smiley Wink
12,626 Views
Message 8 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Aug 19, 2013 6:50:53 AM
weyland_pubs
Scout

I hate getting a scare when I have 5 packages to wrap, and the mailman is coming to pick-up in 2 hours, and the label printing won't cooperate. Today I tried Chrome, Firefox and even IE, they all gave the same "10027" error.

 

Has anyone tried printing with the option to "Sign up for the Billing Agreement to skip login in the future"? 

 

I have to log in to Paypal for each label, I wonder if this error would come up if that option is selected?

 

 

 

 

12,586 Views
Message 9 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Aug 21, 2013 3:47:58 AM
nan260va
Adventurer

I have been having trouble  for two or three weeks off and on. Had to go to post office last week. Looks like another trip today. Ebay told me my problem not their. Script error keeps poping up. Can anyone help?

12,563 Views
Message 10 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Aug 21, 2013 3:50:40 AM
nan260va
Adventurer

tried to go throught Pay Pal didn't work there either.

12,562 Views
Message 11 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Aug 21, 2013 7:21:45 AM
weyland_pubs
Scout

I tried scraphappily's solution, it worked.

 

Waiting, or trying another browser works, sometimes.

 

I thik it might be a problem with EBay-Paypal servers, maybe they are overwhelmed at certain times of the day.

 

Try printing out your labels at 03:00! 

 

12,546 Views
Message 12 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 3, 2013 3:41:13 PM
toys-at-heart
Adventurer

Anyone still getting this error:

We're having trouble printing your label.
We had a problem retrieving the label.
[Error: 10027]
 
well I am and I'm on the phone with Ebay/ Paypal now and hopefully they SOLVE it!!!!!!!!!!!!!How frustrating this is!  I've tried to print this label 15 times today, from different browsers/different comptuers/from Paypal etc etc Unlinked / Linked.  It's a fail every time which leads me to believe this is definitely NOT MY PROBLEM.  This is a programming glitch embedded within Ebay / Paypal's coding.  It needs to be fixed stat.  To be a Top Seller you have to print within 1 day's handling and that is incredibly frustrating when you can't print the label!  I hope they find a solution because this has happened multiple times and it will keep happening until they get to the bottom of the problem.  To those out there getting the same error, I feel your pain.

I'll post an update (when I have one)

12,162 Views
Message 13 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 3, 2013 10:20:48 PM
bienvo3913
Enthusiast

Find answer try putting the size of the box I think that is the problem do not leave the size empty

12,151 Views
Message 14 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 11, 2013 12:36:25 AM
viridel75
Scout

"I thik it might be a problem with EBay-Paypal servers, maybe they are overwhelmed at certain times of the day.

 

Try printing out your labels at 03:00!"

 

 

It's 1:34am here (12:34am "eBay" time), and no chance...  Great service if it works.  Problem is the "if".  I would prefer to go to bed than have to deal with this for the next ??? hours.

12,041 Views
Message 15 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 11, 2013 4:20:55 AM
1disneybum
Enthusiast

Add my name to the list. This has got to be one of ebay/paypal's best screw-ups ever.

Calls to them get "it's your computer,server ,printers fault".

2 computers,different houses, firefox and IE get the same error.

Novel idea------ Fix the problem so your buyers will be happy little campers.

12,038 Views
Message 16 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 23, 2013 9:48:22 AM
buttonfun7
Adventurer

I tried this, and it was a great effort, but it didn't work either.  I'm calling ebay customer service now, after spending 45 minutes trying different avenues to print a shipping label and customs form to England from the U.S.

11,900 Views
Message 17 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 23, 2013 9:51:32 AM
buttonfun7
Adventurer
That's not the reason mine isn't printing. Calling ebay customer service.
11,898 Views
Message 18 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 23, 2013 9:52:39 AM
buttonfun7
Adventurer
I had the problem going through ebay, paypal web site, and paypal email using transaction number. Calling ebay customer service.
11,891 Views
Message 19 of 49

Re: Label Print Error 10027 anyone else getting it???

Re: Label Print Error 10027 anyone else getting it???

in reply to Oct 23, 2013 10:24:45 AM
weyland_pubs
Scout

I have still having this problem, but it is infrequent, now, and clicking on the $ sign on the order and printing direct from Paypal , it goes through.

 

What's happened in the meantime? My DSL connection for the past 6 or so months has been kind of slow, and now I put in a wireless adapter and it is a much better connection. 

 

So maybe it is an issue in a slower hardware connection? The back and forth signals and traffic with your computer to EBay-Paypal's computers get hung up or the signals clash/timeout, so the program defaults to that 10027 "something happened!" error.

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Message 20 of 49