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Forum Posts

Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days.

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

VeRO for using our own photos, what are we doing wrong?!?!

Hello everyone, Have had a couple VeROs listing Delta plumbing faucets an the like. Stopped using the stock photos even though eBay provides them when listing (so frustrating!). Trying our best to follow the rules, most other companies don’t seem to ...

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User avatar by Adventurer
  • 752 Views
  • 38 replies
  • 0 helpful

Past or present defeated feelings?

As an online seller, was there a point in your life that you have felt defeat & it was impacting many aspects of your life? Without giving specific details & sharing more than you are comfortable with, what may have helped you through it the most? I ...

Resolved! Negative Feedback

I just had a buyer leave me terrible negative feedback and Ebay sided with the buyer. If anyone knows a phone number to contact Ebay and speak with a real person, I would appreciate it. They absolutely need to hear the whole story. Also, why aren't w...

User avatar by Pathfinder
  • 934 Views
  • 42 replies
  • 1 helpful

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Disappearing messages

I will get a message asking a question about an item. Wouldn’t it be so helpful if the message stayed in your list of notifications? I find that it disappears and then I forget to answer! I wish it would allow us to delete it after WE answer. Make se...

Removal of Listing - Unauthenticated

So I just want to make sure EVERYONE knows who sells here that eBay can and will pick/chose at times to pull your items if they deem so. So if there is a competitor that sells items that are the same as yours or similar, he can just flag your items a...

Resolved! Is it normal to have a "slow spell?"

I'm really quite new at this. Over the last week, I've had basically what a day of orders looked like a month ago.I got my first ebay store subscription a few days ago - does that have something to do with it?Cheers.

Account Permanently Restricted with no valid explanation

eBay has permanently suspended my account due to "poor seller performance". However, the only negative review I have received (out of 33 transactions) was a mistake by the buyer during the feedback. The buyer left a comment stating "love the sweater ...

User avatar by Adventurer
  • 1124 Views
  • 25 replies
  • 3 helpful
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