Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days. ----Update 4/4/24: o...

selling dvds at below media mail rate. how do people do it? Just mail in paper sleeve?

I've notice alot of seller selling dvds for under media mail shipping rates and then offering free shipping. How do they do it? Do they just put in paper sleeves and put in an envelope?

Buy it now or auction. Which is better?

Hello everyone,I’m curious to know what you think about the Buy It Now and Auction options on eBay. Which one do you prefer and why?Personally, I think that Buy It Now is a great option for items that I want to sell quickly. It’s also great for buyer...

Has anyone noticed a big decrease in sales over the last month?

I'm not sure what is going on. I had very consistent sales over the years and currently have had more 0 days of sales than ever. Curious what is going on.

Negative Feedback Removal Request declined

Hello! At the beginning of March, I received negative feedback from a customer who said the following: "This item description isn’t correct. It says the laptop is supposed to be a touchscreen. This touchscreen isn’t even working" https://www.ebay.com...

How do I change quantity of item

Resolved! Unfair Negative Feedback Issue on eBay

Hello Community Members,I recently encountered a situation where a buyer left negative feedback on my profile, alleging that I ignored their messages and provided a subpar item. What's frustrating is that I promptly responded to his one message. Neve...

Custom Label (SKU) mobile issues

I do not have the Custom Label (SKU) option in the item description when listing a item. Anybody in the eBay world have a answer or suggestion? EBay customer service was no help, I don't think the person I spoke with even knew what the Custom Label (...

No protection for Sellers on Ebay

What a scam. I dont know how ebay gets away with it.This is the first Item I sold and will be the last.I sold an Item, and customer paid for shipping. I seen a print shipping label button and I clicked it. It wanted $16 to print, so I messaged ebay. ...

Resolved! Some of your shipping labels have adjustments

In the past few weeks I received several “shipping label adjustments” from eBay charging additional amounts for USPS Priority Mail shipments already sent. Several months ago I got one for a package that was an odd size and overstuffed - I get that - ...

Terapeak Research

I sold the following in June of 2023 but I cannot find it on the Terapeak list. Lionel Post War 6464-100 Western Pacific Box Car O Gauge 1954-55 I have tried numerous combinations of Keywords in the title ...

Resolved! Bes practices - Non paying winners

Lately, I have tried to list an items that closes with a win from a bidder with zero feedback who does not pay. I have resisted the same item three times in a row and I continue to close the auction with zero feedback buyers who do not pay. I look at...

Resolved! eBay still auto-canceled an order even though I turned off auto-cancel.

I know eBay, even after decades of existence, can be a little rough around the edges, but even this took me aback.A (repeat) buyer won an auction, and when we contacted each other, he said he saw another item I was selling that he was interested in a...

Who files insurance - buyer or seller

Buyer says it's broken and asked about insurance. Who files claim?

throttling

IF MY AD IMPRESSION ARE 3000 IN 3 DAYS BUT 30 IN THE Following 5 days and my ads have not changed at all, No policy updates that could affect ad compliance have been enacted all the ads are the same with the exception of going from 137 item's to 135 ...