Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Resolved! Potential Customer

My listings show that a certain number of people have looked at what I'm selling. Is there a way that I can find out who those folks are? I could reach out to them and offer them a special. Thanks in advance.

FEED BACK

Hello,I am now told from eBay that feedback is based on the buyers emotions of the purchase! Were they HAPPY and did they have a GOOD EXPERIENCE? Not what I thought it used to be. DID I DO A GOOD JOB, DID I DESCRIBE CORRECTLY, DID I SHIP AND WRAP PRO...

Buyer claims package LOST but tracking shows delivered

Is anyone ever had this happen, to a package they shipped thru EBAY? If you did, what was outcome??Not EBAY but was an item FEDEX was supposed to deliver and the driver forged the name of the lady, who would normally sign. She remarried and her name ...

It's coming soon

Big banner notice across the top of my Seller Hub home page. Quote: Over the coming months all eligible eBay sellers will go global with eBay International shipping. So, I assume this is eBay's way of hoping to generate more sales to fund their botto...

Verbally Abusive EBayer

Has anyone else had experience with this verbally abusive eBayer? They never purchased anything so I can't report it. I've blocked them. You might want to consider doing so too. I have been an eBay member for 22 years and have never encountered someo...

Sending Offers Getting Ridiculous (unwanted) Counter Offers

This is a rant and an ask. I do pretty well with sending offers but have been experiencing more and more people who are asking for ridiculous discounts even after I send reasonable offers. Not just on eBay but on FB marketplace as well. I refuse thei...

POD address problem

HI there, I am seller from pakistan but i want to sell POD products, which will be produce,packaged and shipped within USA, but since my address is of pakistan, what should i do, because whenever i upload things it shows that it will be shipped from ...

Buyer puts undeliverable address on order, request a refund, eBay closes case in favor of buyer.

Hello, I recently had an interaction with a buyer who put an address which was undeliverable by UPS. The buyer requested multiple address changes and the item was still not deliverable. The buyer requested a refund on the item as “not received”. I co...

Buyer claims “Item defective” not truth.

Sold a cell phone, buyer claimed it was “defective” but is not truth, sent several messages to buyer asking what was wrong with no success, per eBay recommendation I issued a shipping label to buyer, never received the item back, the tracking number ...

Detailed transaction sheet has some interesting things & hidden fees ebay won't say about.

How come ebaY charges sellers charity donations even with charity disabled?

Did I almost get scammed?

Hello all. I haven been a buyer and seller for almost 15 years here on ebay and I had my first ever serious problem. I sold a galaxy s22 phone. I used it till a few days before I sold it on ebay. The buyer responded after a few days and said the phon...

Believe it or not a buyer sent me a bag of dirt/manure instead of the item. What do I do?

I am in total shock right now. I listed a brand new X-box case with monitor made by club case. On club cases website this exact case goes for $486.00+. I didn’t know much about this item so I copied and pasted everything the club case website said ab...

How to file a claim?

One of my international items arrived damaged to the buyer with usps. I can’t file a claim with usps because I only have an eBay tracking number which they don’t accept.

Buyer makes counteroffer, I accept, its not in my awaiting payment screen

Several times a buyer makes acounteroffer and I accept it but it's not in my awaiting payment screen. I have contacted eBay but I get no answers. Has anyone had this happen? Any workarounds? Thanks.

INR metrics - Acceptance scan time do not match tracking information

Here are INR details:DateTrans Paid DateEDD Due DateTrans IDItem IDBuyer CountryInput Carrier NameInput Tracking NumberDelivery scan TimeHandle by DateAcceptance scan timeA-scan OntimeD-scan OntimeTime WindowINR Case2024-01-142023-12-112023-12-18xxxx...