Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Returns refunds

Hiya, so I recently sold a computer part for£145 and after the transaction was completed the buyer changed their mind, bit odd but I obliged to their request to cancel the item (I thought they had the power to do so) I cancelled the item as requested...

Custom label

I would like to add custom labels to my items and when I revise them it doesn't exist

terrible customer support

Just got hung up with Hosea from CS because he couldn't answer why I pay the business starter price and states listing 250 items per month I am at 180 and cannot explain why but said I could cancel my subscription. But I need to wait till Feb 9 to re...

LOSING VIEWS ON SOME ITEMS?

Why would views on an item decrease? This never used to happen that I am aware of. I am not talking about watchers either. I understand watchers can decrease but views?

My listing does not show up in Search-- eBay agent suggests "Promoting" it

I have a statue for sale, at a price of $14,000. It is a bronze sculpture statue of a woman. It's been listed for a week now, and the ONLY way I can find it in a search is to use the name of the artist-- Evans. NO one is going to be looking for this ...

No Resolution closed case

I'm was wondering why this was posted as such. Because There WAS a Resolution. I refunded all the money back. It was refunded before I was able to check to see how the item arrived. I thought what am I going to do, so let it go. But then the other da...

Auction Promotion Quirk Problem

Hello everyone,Have any of you run into a problem when listing an auction item and promoting it, that the total will at times show $2.33 instead of the standard $1.99? If you are not paying attention this little tick in the promotion process can cost...

Buyers not leaving feedback....

Why do some people leave feedback and other buyers do not? Positive feedback helps our selling. I leave feedback for every buyer that purchases an item from me.

Resolved! Top Rated Seller status for Good Sellers with Lower sales rate

I seem doomed to never being a Top-Rated seller because I don't sell a ton of items. But rate high on all other factors. This should be corrected so that loyal small sellers get better satus.

ebay bad side

i have been selling on ebay for 16 years and to many time i have realized theres not much protection for saler, if a buyer trys to scam you ebay will tell you to except the return then if you get a different item back they will do a investigation the...

EBay advertising.

I don't know if this will work but this ad turned up on Facebook today, for my fellow Collectibles sellers.https://www.facebook.com/watch?v=579185457752083

Help me with 2 situations, please.

1. A Buyer purchased 2 packages of underwear delivered 1-16. Free Shipping. I put both packs together and shipped. One tracking. On 1-19 the buyer says she only got 1 pack. I know that I sent both of them in the same package. No question. Buyer opene...

eBay Selling Etiquette ?

I'm fairly new to selling on eBay and I have no one to talk to about it unless I bother the people who work for eBay. However, there are some questions that you can't really ask them. I have a few, though the main one for right now is this:If you hav...

Resolved! About 2nd Chance Offers and non paying bidders.

So I got a message from winning bidder asking to wait until about 11 days to pay and my auto cancel is set to 4 days, I called eBay and they said to wait the 4 days so it cancels and then send the second chance offer. But I'm paranoid of the 2nd chan...

Resolved! Tracking uploaded on time and validated - INR Case

What good is" Tracking uploaded on time and validated" in an INR case?I don't know but I think they should not be automated.If I buy an eBay label and eBay knows it was validated by carrier, why give the seller a couple of days to respond? Why not hi...