Selling

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Not Recognized Chargeback Auto Seller Protection.

I've seen some threads that you have to do certain things, Accept or Dispute. Were people aware that these chargebacks don't ask for ANYTHING. If you did what you are supposed to you just get a message from eBay that you are covered and there is noth...

1099 Income Tax

Sorry for bringing this up as it probably has been discussed at length here, but I am still confused.What is going to happen effective 1-1-2022 - are ALL sales over $600.- counting towards an amount shown on a 1099 at the end of the year and is every...

Buyer opens case for item not received, I refunded money to buyer. Item arrived but dont have item$

Buyer is located in Asia, I'm located in Canada. Basically what happened is, I shipped the item to the buyer, provided tracking number and everything. Shipping gets delayed and buyer opens a case for item not received. Because there's not much moveme...

Buyer request change of address eBay say no?

Is there a time limit for a buyer to cancel an order AFTER they have paid? I have a buyer wanting to change their shipping address so I told them I can not and they would have to request a order cancel ($75 camera) and that I would accept the request...

How do I delete templates I don't want any more?

Can't seem to find a way. Thanks.

Resolved! If I turn on offers accepted will the people who already viewed my listing get a notice from eBay

When I turn on offers accepted ,will the people who already viewed my item get a message from eBay stating I'm accepting offers?

How do I switch my business account back to a personal one?

I am no longer running my online business. I would like to change my eBay account back to a personal account, how do I accomplish this?

How do I download the ebay selling report that shows all sales in 2023 including item description

How do I download the ebay selling report that shows all sales in 2023 including item description I downloaded a report under "performance" . But it doesn't show the item title.

Service Metrics include defects for returns specifically closed by buyer?! Extra fees now?

We received an eBay message titled: "You had high item not as described rates..." So I followed the link to 'Download Report' and can see eBay is counting 6 returns that were closed by the buyer because the buyer realized, after the fact, they had op...

How do I add a discount on items

Hi. How do I add a discount of say 20% on multiple or all of my items that I have for sale? I went to the Seller Hub, and Marketing, and Promotions, but could not get past that to the "Create a promotion" step.

Adding a photo to your profile

I am selling a few items and Ebay suggests you add a photo to your profile so that people may be more apt to buy. I cannot figure out how to add the photo. Do you have to be a store to add a photo to your profile? I have no trouble up loading photos ...

Resolved! Making Changes to a Relisting

I am auctioning a vehicle on eBay Motors and have set a Reserve Price. If the reserve price is not met, I would like to relist the auction with as a Buy It Now or Best Offer. I also want to change the listing description and also substitute the curre...

Policy violation

I have a QVC tennis bracelet for sale and they have hidden it due to a policy violation. How do I fix this?

Resolved! Scams

Hello fellow eBay sellers, It seems that every time I try to sell something on this platform, I come across someone trying to trick me into shipping an item before I am paid. I just had someone send me a fake email from payments.safetycentre@gmail.co...

Variation listings

I am having significant issues with listings that have variations. Items are being sold but are not showing as sold in the listing thus allowing someone else to place an order for items I no longer have. Now I go through every time I have a sale and ...