Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Sending an invoice

I have sold an item, but have not been paid yet. I want to reduce the shipping costs. I thought I could do that on the invoice, but the drop-down menu doesn’t have the option to send an invoice. What am I doing wrong?

Blocking a buyer

How do I block a potential buyer ?

Buyer switched my item and returned the damaged

After receiving my item, buyer switched my brand new item to his damaged one and claimed that was mine Requested the return, I called eBay customer service, she told me to accept it and she’ll take care the rest but she did not, she sent the full r...

Making Feedback Left for Others Available on App

As a seller who routinely will receive offers, I always check the feedback a prospective buyer has left for others. Currently, on the app, you can only see feedback the buyer has received, but in the browser version, you can see the feedback they lef...

Is this a possible scam?

This is my 1st post in the Ebay forums, go easy on me!I had a customer purchase an item of mine, then 2 days later they bought 2 more. Then 2 days after that they bought 3 more. It feels unnatural & scammish. Will they report something later? How can...

Resolved! obligation of seller who sells an item properly listed

I JUST PURCHASED AN ITEM TODAY ADVERTISED AS BRAND NEW BY AN EBAY SELLER FOR A RIDICULOUSLY LOW PRICE AND RECEIVED CONFIRMATION OF THE SALE. THE ITEM IS SCHEDULED TO ARRIVE IN ABOUT A WEEK. THE ITEM LISTED FOR $350.00 BUT THE COST OF THE NEW ITEM FRO...

Anime Concerns

I have a bunch of Anime to sell .Some of these are erotica almost a p*rno are these allowed to be sold?I see the same ones being sold but just want to make sure. Thanks

Anyone else selling silver right now?

So from what I see, silver is almost $28 an ounce. And I noticed there were some coins priced at melt or lower than melt (because they were posted a few years ago when silver was lower). I did a screen in my store to find all silver items under a cer...

Resolved! I accidentally marked an item as paid when it was not paid. Please help!

I accidentally marked an item as paid when it was not paid. Now the buyer cannot pay. There is no way to reverse this. All of the other older threads about this topic give incorrect advice. They say there is a button somewhere (in the seller hub, pos...

What did they do; now my videos don't load?

It used to work perfectly...but they fixed it! I'm just trying to add a video from an !Phone. I've done it hundreds of times. Now the format is different and the video never loads. Anyone have a fix?

Is there a mathematician in the house?

Customer bought a brand new OEM ignition coil in a factory sealed package from me, installed it on his machine, and the darn thing still wont start. "The coil must be defective". Defective coil = Percentage?Mis-diagnosis = Percentage?Of course I acce...

Resolved! Minimum order size for certain items?

One of the differences that I see with creating my own website is that I can block any sales below $25, therefore I can price items at a better cost without worrying that someone will come along and buy a $2 item with free shipping. Of course I don't...

purchasing shipping labels

I am very confused by the purchase shipping label that comes up when completing an order do i have to purchase a label. i do not have a label printer

How do I email a buyer, once they have made the purchase?

Sales chart doesn't add up?

I'm looking at the Sales chart under My eBay / Selling and if I look at all the daily sales figures shown on the graph, they don't add up to whats actually been sold. Look about 10% off so wondering what these numbers are based off? For example for t...