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Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days.

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Negative feedback with no explanation

I recently got negative feedback they purchased the item on Monday they got it by Thursday same week, item was new in original packaging, they left no explanation of why they were unhappy. I messaged them to see what went wrong and haven't heard back...

Buyer wants to return a laptop because "Changed my mind"

Ebay automatically approved the return is there anything I can do? It's a computer repair business so I understand that they took some parts out and now want to return it. Also how can I reach ebay customer service like speak to an actual live person...

User avatar by Adventurer
  • 132 Views
  • 11 replies
  • 0 helpful

Resolved! EBAY CHEATS SELLERS AND BUYERS

EVER WONDER WHY YOU HAVE GREAT FEEDBACK , SAME PRODUCT AT THE LOWEST PRICE BUT NOBODY EVEN LOOKING AT IT NOT TO MENTION BUYING IT ??? DO A RENDOM TEST !!!! TAKE A PRODUCT PUT IT IN SEARCH ---- LETS TAKE MY PRODUCT !!!! CEP SOCKS --- PUT JUST "CEP" IN...

Buyers Who Attempt to Scam and The Backing They Get from Ebay

As a person who has been buyer and seller on Ebay for 20 years, I have seen a lot change in that time. I recently ran into an issue with a buyer who I believe was attempting a scam, and Ebay did not back me at all. This buyer purchased a camera off o...

Promoted listings are out of control

Although I have never promoted my own listings I see that my listing pages are overrun with rows and rows of other sellers promoted items. It has gotten so bad that ebay is putting them before the item description. I create listings to sell my items ...

User avatar by Thrill-Seeker
  • 79 Views
  • 2 replies
  • 0 helpful

Refund closed but no money returned to my account.

I am new to the refund process as a seller. I sold an item and about 10 days later the buyer complained that it wasn't working. (User error probably). I authorized a return a month ago (didn't look like I had a choice). Now I have never received the ...

Help With Return

Morning All. This is an easy one I'm sure, but after being here for 20 years or so, I've never had an item not received. I know, lucky me. Problem is it was delivered and the buyer is aware but somehow wants his money back. Tracking shows, and buyer ...

User avatar by Trailblazer
  • 203 Views
  • 11 replies
  • 1 helpful

Selling clothing with multiple sizes

Hi,I am selling some clothing I got wholesale from a manufacturer. I have a few sizes each of each style. I started thinking I would put them in as a Variation listing (with the sizes being the variation) but as I was doing that I realized it wont le...

Resolved! Promoted listings dont' work!

Been on eBay for over 10 years and I'm here to say promoted listings don't work, they're just another way eBay ripps us off, and I am tired of it. I have over 80 good listings all promoted and I have only one sale for a month with no views and no off...

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