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Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days.

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Problem looming: Dealing with dozens of "Item not Received" small dollar Ebay Standard Envelope

I have gotten dozens of "Item not received" that I had to refund amounting to around $79- and most of them are small transactions $1.27, $1.37 etc. Maybe 40 total? This is all because of the Ebay Standard Envelope being SO SLOW and with only about a ...

New sellers - do not expect consistency.

One piece of advice for new sellers is not to expect any kind of consistency with views, sales, etc. I posted an item & got a quick sale. I have another of the same item & listed it immediately. No views. 1 buyer found it, right away, amongst the mil...

Resolved! What are some ways you've noticed eBay is ripping you off? Like the "FVF - Per order fixed amount"

I was recently curious why I was being charged a .30 fee for sold listings regardless of whether auction or fixed amount. First I was told it was an insertion fee for fixed amount sales, then a final value fee for fixed price orders (as is stated onl...

Resolved! Listings created March 1, 2024 (potential unexpected fees)

Heads up to sellers: There's an ongoing issue where newly created fixed price listings are renewing a day early. This is affecting listings created Feb 10th and later, not listings created before then. Listings created March 1st should renew on April...

Buyer Making Multiple Accounts and Purchasing Items

I have a fascinating issue. I have a buyer who keeps making accounts and purchasing 1 or 2 items under that account then creating a new account and continues to make purchases. They've made several orders. The first 3-4 orders it was no big deal figu...

Buyer Requirements Activity Log

I am trying to control the amount of non-paying bidders i have in my auction listings. I have implemented controls in my seller account to restrict bidders with 2 or more unpaid item claims in the last 12 months. Looking at my options to limit unwant...

Seller storm protection

Wow, l lost power for 5 days in December so I didn’t have internet. I made it to post office and mailed my packages but couldn’t upload tracking info. Called Ebay and explained the situation, they said they would take into account the weather. Guess ...

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Looking for info

Hi! I’m totally new to this so please help me! I’ve inherited a Staret brooch that’s fairly large. There are three tiny stones that need to be replaced and it needs a good cleaning. What’s the best way to replace the missing stones, get it cleaned up...

Fees

I wasn't active for a long time but have started again. Lots of things have changed including eBay suggesting price so I started an error penny for $1 it did sell for $1 and I printed a label from eBay the customer paid for shipping and in the end af...

Resolved! Free Insertion Listings

Has anyone else checked to see if their free insertion listings are being taken by old listings that have not been listed in the current month nor have they renewed in the current month? Don't confuse listings that are set for GTC as they will take u...

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