Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Shipping to different address per buyer request

Hello. I have a repeat buyer who has messaged me to send his purchase to a different address then what is listed on the sale. How to I proceed?Thanks

Going above and beyond

The image was posted by eBay in a forum that does not allow replies. To me, this is why they don't want feedback. The quotes in the image, are not going above and beyond, in my opinion. They say things that I have always done at the minimum. In other...

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Blocking a buyer

How do I block a potential buyer ?

Buyer left negative feedback immediately after purchasing and then canceled order without cause

I had a buyer yesterday that purchased an item (a pocket watch) from me for $80. The description was spot on and it had photos of the item from every angle. The item was exactly as described. Immediately after the buyer made the purchase (no more tha...

Resolved! Product 'sold' cleared back down to 0/ refreshed?

Hi,I sell football stickers and as such need to 'revise' my eBay listing almost multiple times a day to accurately update my stock count for possible buyers. Within my listing, I have 'variations' set up which again normally refreshes the quantity to...

Getting more sales and veiws

How do you all get more views and sales without it costing so much to promote an item? Does anyone know any tricks? Discounts or any secrets lol.

Strange scam maybe unique to one person

How dose this happen, new sell 13 sales so far now beyond discouraged so. buyer bought my most valuable item okay, never gets delivered false, he has it listed on his page, my item has a one of a kind serial number so he used a fake with completely d...

Buyer used the return policy to commit fraud.

I sold a Bose QC 45 to a user and they used the return policy to commit fraud and keep the headphones for themselves, and now I have earnings of "-$30.38" due to the sales tax he had to pay.

Damaged item upon delivery

Ebay was was 4 days late upon original date set, the item was not damaged and it arrived damaged. what should I do I sold through eBay ?!

Did Spendable Funds become available in more categories?

I've been hoping to spend money from my Managed Payments in the Coins categories for some time. Sometimes it acts like they are available to be used and other times not. Is it a flaw in the system or did Ebay begin allowing this?

Doing business on Ebay is a joke!

Let me write how good is to make a business with ebay :))I had a suspension to sell, the suspension was on my car and it worked all well but it was too stiff for me and I got back to normal OEM susspension.I have listed the susspension for around 800...

Recent feedback changes highly offensive and unfair to the best sellers

It started with Concierge Sellers losing their four complimentary feedbacks per quarter. I know that buyers love to complain about having their feedback removed, but Concierge Sellers represent the best sellers on eBay; the sellers that have a long h...

Resolved! Two new buyer accounts, same address, no reply

A few weeks ago, I sold an item to a new buyer account, which marked their first feedback ever on their account. I shipped the item out, everything seemed fine. However, upon reaching the buyer's location, it was returned to me due to an "insufficien...

Is There some Kind of INR scam going on from buyers for old orders?

INR=Item Not ReceivedIn the past week, I have had two buyers contact me to inform me that they never received their item. One was from a sale that was over 13 months old (at least), and the other was from a sale that was 5 months ago. Is there some k...

Cancelled Sale b/c of Non-Payment - Now Buyer Wants to Buy Same Item Again

Hello all. I had a customer commit to buy a gemstone (less than $100). This buyer is not a newbie (acct since 2011, hundreds of +f/b). I waited a week for payment. I sent a message and eBay sent multiple messages during that week requesting payment. ...