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Relisting books problem

Relisting books problem

norskmedia10
Adventurer

This problem started for me last week. Any time a book listing ends and I go to relist it, I get an error code message in red stating not allowed to list this in this catagory....which does not make sense when its a book and was there all the times before. I have tried everything. ebay's tech department tried to tell me it was a problem on my computer that they were not seeing this, yet the initial ebay agent said she could see the error code. Anyone else having this same problem? This was never an issue till last week. Thank you

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Message 1 of 58
57 REPLIES

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 6:53:34 AM
labs118
Rockstar
Last Edited 06:56:08 AM

ebay cs giving false information again
 Suprising !!!!!

This has been a known issue with the ISBN catalog , sellers have been taking out the ISBN numbers so they can get item listed/relisted
Watch the ones that do take because there has also been postings that the ISBN takes but is picking up incorrect type of books.

Here are a few posts from this seller board, there are many more on Memeber to Member & other boards
It's an issue they refuses to admit to or fix
heidi@ebay
trinton@ebay

Any input here, do you need more problem URL's because there lots if you search ISBN

http://community.ebay.com/t5/Selling/Can-t-Relist-Nonfiction-book-in-the-Nonfiction-Category/m-p/267...



http://community.ebay.com/t5/Selling/Book-Categories/qaq-p/26747284

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Message 2 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:00:54 AM
keziak
Guide

I was on the phone to 2 different CS reps. They admitted they saw the problem I am having with relisting - catalog drops the picture. I've been having to pull books a lot to add a photo when relisting. 

 

Also the problem of the catalog not allowing me to change the category. 

 

the catalog is ALL messed up. Smiley Sad

549 Views
Message 3 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:01:49 AM
thebookmaven-half
Thrill-Seeker

THis was a problem I had about a month ago, and then it disappeared.  Just resurfaced again today when I tried to revise a YA childrens book.  I did the product look up and it was changed to fiction from childrens, then updated just fine.  Right after, I updated another YA childrens book with not problems.

 

I'm wondering if they are now blocking book listings that don't conform to the category in ebay's catalog? 

 

Sort of related, I've noticed that the nonfiction category in turbolister doesn't seem to be correct.  It only accepts cookbooks.  I've tried running the turbolister updates, but I think ebay has said they're stopping support for turbo lister soon? 

548 Views
Message 4 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:04:40 AM
thebookmaven-half
Thrill-Seeker

I was also having this problem when uploading with turbolister about a month ago.  Ebay was requiring a picture when that never used to be an issue with books.  At that time it was only happening with fiction books.  Then it stopped a day or so later.  I haven't tried to upload anything yet today. 

543 Views
Message 5 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:08:41 AM
labs118
Rockstar

Well hoping Heidi or Trinton come by & will pass this along because CS get's nothing done, nothing !!!!!!!!!!!!!!!!!!

538 Views
Message 6 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:16:01 AM
norskmedia10
Adventurer

thank you all for the replies, at least it is good to know I am not the only one with this issue, but it sure is annoying and backing up listings/inventory that I can not relist. 

525 Views
Message 7 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:18:52 AM
keziak
Guide

Plus they are so robotic. I called the second time to just tell them to pass my complaint to tech support. They demanded to have an item number and it took me gyrations to get them one, then it was a painful period of them trying to figure out what I was talking about, then being on hold while they talked to a supervisor. In the end they just took my complaint to forward....what I asked for in the first place. 

 

I am not confident of them fixing the problem at least based on repeated calls over the past few weeks.  

523 Views
Message 8 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:20:41 AM
nickydana18
Adventurer

Yes, I am too!  There have been discussions on this dating back to February.  Said then it was Ebay glitch, so was it every fixed or has it just come up again?  

519 Views
Message 9 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:24:25 AM
norskmedia10
Adventurer

your right it did happen a month or two ago and then it appeared to be fixed, but here we are again. The tech department had told me it was a problem with my computer that they had no such problem and I should be using my phone instead. Unbelievable, thats all they seem to care about pushing. 

517 Views
Message 10 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:25:12 AM
thebookmaven-half
Thrill-Seeker

Just curious, do you actually photograph your book?  I just scan the cover, which is a lot easier, quicker, and can give better detail.  It's still a pain when your book is in very good or better condition and looks just like the stock picture. 

517 Views
Message 11 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:30:37 AM
labs118
Rockstar

That's why I avoid CS at all cost.
Sorry they script read and put you on hold, Most posters here know ebay Policies & site better then the outsourced offshore script reading CS department. (VENT)

If it is a know issue posted in spots all over these boards  I prefer to ask Heidi or Trinton to pass it along. And am Thankful they now monitor the boards .

513 Views
Message 12 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:43:28 AM
Community Team
Community Team

Hi all - Our tech team is aware of the issue and are working to have it resolved. It seems to be isolated to relisting books or revising items in those categories. If you're running into this, you can try to create a new listing or do a Sell Similar as opposed to relisting the item. Give that a try and I'll add your user IDs to the report in the meantime. Thanks for looping us in here, @labs118!

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Message 13 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:45:47 AM
keziak
Guide

In the olden days I used a scanner but now it's photographing. I am not standing at the front of the line in photographic skills though. 

 

Some say that we shouldn't use stock photos at all because it doesn't show the actual book. *shrug*

500 Views
Message 14 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:51:52 AM
keziak
Guide

heidi@ebay wrote:

Hi all - Our tech team is aware of the issue and are working to have it resolved. It seems to be isolated to relisting books or revising items in those categories. If you're running into this, you can try to create a new listing or do a Sell Similar as opposed to relisting the item. Give that a try and I'll add your user IDs to the report in the meantime. Thanks for looping us in here, @labs118!


I tried a Sell Similar and still no luck with the stock photo. The catalog has decided not to provide a photo even though it did when the book was first listed. This means tracking down books in inventory to add a photo - big time sink. 

 

Don't forget the problem with the catalog  not allowing us to change the category - another major problem.

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Message 15 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 7:52:25 AM
allthingsbrooklyn
Trailblazer

Hi Heidi: Please add my store to the list as well. It's been happening when I relist or sell similar for a week or so now. Thank you.

495 Views
Message 16 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 8:07:55 AM
Community Team
Community Team

I'll be keeping an eye on threads about this issue and adding those I see. We do apologize for any inconvenience this is causing. I know it will take more time but starting a brand new listing should help get around any errors while we're having this addressed.

489 Views
Message 17 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 8:33:45 AM
siayan
Guide

I just had this happen for the first time on a new listing today. I clicked someting on the top to change the catagory to Books> Antique and collectible and it worked.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.
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Message 18 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 8:54:33 AM
thebookmaven-half
Thrill-Seeker

The scanner/printer sits right next to me, so it's a quick way to do a picture of the cover of the book.  Except when I have to run downstairs to pull the book because it won't let me upload and I've already put it in inventory! 

 

If the book looks different than the stock picture or is in less than very good condition, then I'll do a picture.  Every once in a while the stock picture is really bad or really small.  Otherwise, it looks the same, so I don't really see the point.  I guess everyone has their priorities.  :-)

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Message 19 of 58

Re: Relisting books problem

Re: Relisting books problem

in reply to Mar 21, 2017 9:05:32 AM
keziak
Guide

heidi@ebay wrote:

I'll be keeping an eye on threads about this issue and adding those I see. We do apologize for any inconvenience this is causing. I know it will take more time but starting a brand new listing should help get around any errors while we're having this addressed.


We shouldn't have to start over from scratch in order to solve this problem with the photos.  Sorry, I  am pretty cranky about this issue with the pictures AND catalog changes.  

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Message 20 of 58