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Current and resolved technical issues - updated as of 04/22/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Buyer’s Order suddenly got cancelled by Ebay

Buyer made an order on April 19th. The next day I found out from Ebay app sold page the order got cancelled but I didn’t even click on cancel order. I thought the buyer cancelled the order but found out later the buyer didn’t cancel it. Can anyone pl...

Ebay Orders may contain incorrect shipping address

We recieved this message from Ebay this morning: On April 7, an issue generated errors in the shipping addresses associated with some buyer orders. Please confirm the buyer’s shipping address by reaching out to the buyer on any orders placed after Ap...

Can’t use any of my controls. Can’t use buy it now, add to cart, add to watch list.

Can’t use any of my controls. can’t use buy it now, can’t add to cart, can’t add to any watch list. This is very frustrating. A seller made me an offer and I couldn’t even accept it. I can buy anything. This is awful. I have always used my I pad and ...

New image viewing experience is awful!

EBAY, if you're listening, the new image viewing experience is awful. You seem to have removed the ability to pop the image out into a new window to view a full size image. That was far better than the new "magnified" image within a much smaller foot...

APP Keeps Changing My Shipping Address To My Home Address

Hello,Overnight the app is updating and it is changing my shipping address to my home address. I do not operate my business from my home and this only started happening over the past few days. Others have suggested turning off location services or de...

Ebay Homepage Problem

Trying to create some listing for Ebay but keep getting a message saying that the Ebay homepage is down and will be back in a few minutes. When it comes back on and the item is ready to be listed it won't accept it and says the homepage is down? Anyo...

Search tool doesn't work consistently like it used to

I'm seeing that the eBay search is acting weird- search and get 1000 items listed, click sort high to low and it shows 500 items...put in a minus (-) word and get items that don't even have the original search words in the full title....anybody else ...

This not really a technical issue but we need these features in new messaging system

There are a few very key components of the new messaging system that we need added back in as sellers without these it really is not a good system at all.. 2 basic functions that are not availabe. 1.) Ability to search messages ( not sure how this co...

Has anyone come across the Publish on ebay error - "Cannot read properties of undefined "

I am trying to list item for sale using Ludex app but I continue to get "Publish on ebay error" 'Cannot read properties of undefined' How does this issue get corrected? Thanks,

Cannot purchase on eBay. Anyone else having an issue?

Cannot purchase on eBay

Unable to Access Seller Hub via Multi-User Sign-in

Hi,I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR"Something went wrong. We're sorry. Please try again later." This ...

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USPS tracking link brings up Deceptive Website Warning on Safari?

Not sure the best place for this, but recently when I try to click on the tracking number of an item I've purchased so I can go to the USPS site it was bringing up a blank page. Today I got this... multiple attempts brought up the same page.

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eBay System Status Still Showing BUYING Service Disruption since April 10

(originally posted 04/16 under BUYING but no responses from eBay; others suggested I post here.)eBay System Status, Current System Status began showing service disruption to BUYING since April 10."We are actively working to resolve the issues related...

Several listings have wrong quantities

Several of my listings the quantities are changing on their own. I had 1 product that showed 17 and I only had 1 available and several pairs of glasses I have show 40-50-60 quantities on several of them when there are only 8 9 or 10. This is not an e...