Selling

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

eBay Restriction on account for no reason-how to respond to that?

Hello Everyone, Hope all is well and sales are rocketing for y'all. I have a simple question (which I believe have been asked for million times) that I need to ask and get a proper reply. Because it is really extremely frustrating. I opened a account...

Going above and beyond

The image was posted by eBay in a forum that does not allow replies. To me, this is why they don't want feedback. The quotes in the image, are not going above and beyond, in my opinion. They say things that I have always done at the minimum. In other...

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Feedback for sellers, or the lack of.

Having been a member for over 20 years with about 8000 transactions, I have noticed a disturbing trend. I leave feedback for ALL my purchases, and if at times I forget, eBay sends me a reminder and Immediately comply. However, as a seller I have noti...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Resolved! Feedback enhancements now visible

All, Over the past few months, we’ve been working to improve the feedback experience for buyers on eBay. We are making these changes in order to give potential buyers better insight into your products. We recently updated the default sort to highligh...

Negative Feedback

I as many sellers pride themselves on great customer service and when negative feedback is received and is not warranted if flipping sucks. I contacted ebay regarding negative feedback from a buyer who wanted to return a handbag. I refused due to the...

Resolved! How does a seller with 4 negative feedback still have 100% positive feedback rating?

Just curious if anyone can explain how a seller with 4 negative feedbacks can still have a 100% positive feedback rating? I spoke with eBay concierge and they had no answers and stated they would look into it. Can anyone else make any sense out of th...

Resolved! first negative feedback over 18 years! Buyer said she would remove it. Can't talk to anyone at eBay

I can't believe that I am so upset about the first negative but I am! I have been a seller here for over 18 years and have always been trust worthy and bent over backwards to resolve issues. I received a negative from a buyer who said that the linen ...

Ebay's Authenticity Guarantee Process / Authenticator Damaged My Item

I recently sold an item and was directed by eBay NOT to send the item directly to the seller. Instead I had to send it to an authenticator first. The item was authenticated but when the buyer received the item it was damaged. Now the buyer is blaming...

Feedback System Needs To Be Reimagined / Revamped

As a seller on eBay for over 23 years, nothing has been more painful to deal with on eBay than Unreasonable Feedback from hateful, angry, malicious, vindictive, extortionist buyers. Happy customers are less inclined to leave a Positive Feedback. Why ...

Resolved! How to delete a false feedback claim

I received feedback that was inappropriate. It stated a bag I sold was fake, when #1 they did not have proof, and #2 it was not fake. I offered to have them return it, but they never responded. I asked them for a feedback revision and they did not re...

Recent feedback changes highly offensive and unfair to the best sellers

It started with Concierge Sellers losing their four complimentary feedbacks per quarter. I know that buyers love to complain about having their feedback removed, but Concierge Sellers represent the best sellers on eBay; the sellers that have a long h...

Why hasn't eBay added any system to stop retraction fraud?

It's kind of dumb that a buyer can keep bidding and retracting to see what the current highest bid is. No, you didn't enter the wrong amount four times in a row lmao. It should be as easy as locking an account from making bids for x number of hours o...

Resolved! How come I can't leave negative feedback for a buyer who never paid?

Been selling on eBay since 2007. Buyer won 13 auctions of mine and didn't pay. He didn't respond to my messages or invoices for 4 days and then lied and promised to pay 3 times and never did! He didn't respond to my ultimatums to pay. While this was ...

Resolved! eBay Trust & Safety Team Investigation Repost #3 Opinions Please

I keep having this post taken down by eBay, I'm going to continue posting it indefinitely until eBay refunds my money & gives me my seller accounts back. I've attached around 1/10th of the emails I've received from their back office team. This is abo...