Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Shipping to different address per buyer request

Hello. I have a repeat buyer who has messaged me to send his purchase to a different address then what is listed on the sale. How to I proceed?Thanks

Resolved! Negative Feedback

I just had a buyer leave me terrible negative feedback and Ebay sided with the buyer. If anyone knows a phone number to contact Ebay and speak with a real person, I would appreciate it. They absolutely need to hear the whole story. Also, why aren't w...

Ebay keeps removing and restoring and removing my listings.

Ebay keeps removing my listings, claiming they are prescription only. I keep appealing and having them restored because the policy mentions the brand by name as an exception because it is an OTC product. Customer service made suggestions (such as add...

Template Malfunction?

Is anyone else having a problem getting their description templates to load? Been happening for a couple days now. I can't get my templates to work for anything.

Resolved! Buyer sends a physical threat?

how do I approach this? item is at usps and hasn’t shipped out yet.

Buyer changed shipping address after payment

Ok this is the first time I ever had this happen. This isn’t my fault. I shipped an item out today that was put in the mailbox last night and the buyer told me this morning (before I had a chance to check the messages) that they forgot to update thei...

Account Below Standard because of Fraudulent Returns

Hello,I am hoping to get some assistance here. We had a customer order multiple items, ask for a return, and then return empty envelopes. We opened two cases. One was rightfully decided in our favor, but the second ,same customer, different empty env...

Has eBay changed how cancellation are processed and refunds issued?

Hello, I haven't actively been selling in awhile and ran into two issues this week. 1) A buyer purchased an item and wanted to cancel it prior to me shipping. I agreed and went to cancel the order. When it was time to refund the buyer my only option ...

Resolved! Feedback advice (kind of wordy)

I've had this account for around 4 years that I've only used for buying the odd item, and I only started selling in the last month. I collect buttons, so I'm basically just recouping my button jar spends by selling the ones I don't want to keep. It's...

Ebay standard envelope tracking failure has resulted in seller status falling to 'Below Standard.'

For several years we have used the standard envelopes to ship items at a total price point of $4.99 and lower. These have been an ongoing problem for many sellers (google similar problems) and Ebay apparently has no desire to correct them. The standa...

Ebay's suggested Promo rates

I had to laugh when I just created a new listing, and ebay suggested a promo rate of 15.5%. Decided to run an experiment by jacking up the price accordingly and going with their suggestion.I'm pretty sure it'll end in disaster, but I'll let it run th...

Resolved! Why does Ebay want to change/decide everyone's calculated shipping settings?

Just received an email from Ebay stating that on May 15 they are going to change shipping settings for everyone who uses calculated shipping. They have decided that it is our best interest to offer our shipping discounts to our buyers directly. This ...

Cuba coins

Can we sell Cuba coins yet on E- Bay or do they still hide behind the embargo clause.

Resolved! The New Sports Card Authentication System is Rigged

I wanted to warn as many sellers of Sports Cards as possible, as to the rigged Authentication System. It is set up to completely damage the credibility of the seller, and promote their self interests. I just sold a high dollar sports card, pictures o...

eBay has a warning on a message from potential buyer that I have them blocked but I don't

Received a message from a potential buyer today that eBay wouldn't let her buy an item because she'd already bought from me within 10 days and she hadn't. I don't have a rule about 10 days. But in the message was a warning from eBay that I have this ...