Selling

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

My offer got accepted, I paid, but someone else got the item

I took advantage of a seller's make an offer, got accepted and paid. Next thing I know I am getting my payment refunded and an item I did not order arrives at my house. Seller says she made a mistake and sent the wrong item. So I said can I still get...

What's with sellers deciding they can just cancel orders because the item sold too cheap?

Maybe this is more of a buying question, but I'd really like to put it to the audience of sellers. I've been on eBay as both buyer and seller for over 20 years. I'll admit that I love to jump on a great deal, either a B-I-N way below market, or an au...

Relentless overseas scammers

Having issues with overseas buyers purchasing items off my store and trying to ship them to sketchy 3rd parties.When I refund their money because I don't ship to 3rd party re-shippers, they delete their account and try again a few days later.Each tim...

Buyer Circumvented Block - was still allowed to leave negative feedback?

Hi All, A buyer who circumvented a block I had on their main account used a secondary account to purchase the cheapest item on my store very clearly with the intent to leave negative feedback. I talked with an ebay representative on the phone and the...

Going above and beyond

The image was posted by eBay in a forum that does not allow replies. To me, this is why they don't want feedback. The quotes in the image, are not going above and beyond, in my opinion. They say things that I have always done at the minimum. In other...

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Removal of listing

My listing for a mercedes benz baseball hat was removed ...Ebay sent this email. The hat is not counterfeit. I purchased it at a Mercedes bens dealer. How can I contact Ebay on this? Thank youWe had to remove your listing because it didn’t follow our...

Buyers remorse return question

I have a customer return for buyers remorse. Never had a return before so I am trying to figure this out. So the buyer did not have a problem with paying return postage and verified my address threw messages. But despite me contacting them within 30 ...

eBay to make changes to search in 2024!

I saw that an eBay moderator said that the search team has seen all the complaints about irrelevant eBay search results and is going to make changes in 2024. Wonderful news. It has gotten worse month over month for the last 7 or so years. Sarah decli...

I can't see the full screen of the photos. Is it just me, everyone?

Hello, today looking at my auctions and those of others, I noticed that the full screen icon does not appear on the screen, has eBay removed it? Is it a mistake or is it just happening to me?

Ebay Robs me!!!

Sold item on dec 16thbuyer complained and got his moneyback because of ebays magnificantmoney back !!! Since then im trying to get my item backnow since 4 months and 229 euro loston the item ex shipping to spain!! Mailed the buyer almost 40 timescomp...

How to find an account manager

Please help, I am a Chinese seller, there is no way to list products after certification, and there is no account manager, how should I deal with this situation?

whats it take to have a store

whats the difference between having a store and simply selling items on ebay ?

Resolved! New USPS ground advantage shipping service

I’m creating a new listing and I see that eBay has recommended a new shipping service (USPS ground advantage). I looked it up and so if I’m understanding correctly it’s basically a less expensive version of priority mail but it takes longer to get to...

Zero feedback messaging questions that seem “phishy”

Hey, so is anyone else having random questions asked from zero feedback people where you feel it’s more phishing than anything? I’ve had it twice this week on the same item and it feels very suspect. I have no clue if I’m being hacked or scammed in s...

Can a buyer pay less than the listed price???

I have a new store, a few items listed and have been selling ok. Today, I get a sale and the buyer paid only $1.00 for a $34.24 item? How is that possible? It was not an auction. The price for this item has never been and still isn't $1.00. The buyer...