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Community Member
Cancel transaction. Buyer denied!
Posts: 4
Registered: ‎06-10-2011

So I setup a cancel transaction procedure as the person didn't pay or contact me regarding the item. (I later found out I should if put in a did not pay procedure). Anyway he's denied my request. What can I do now? It's leaving me no option. Am I forced to pay this final value fee even though I didn't get paid and no further transaction is taking place?

Other Answers: 6
Community Member
Posts: 12,087
Registered: ‎10-21-2011
in reply to steam-keys
Community Member
Posts: 65,528
Registered: ‎05-11-2005
in reply to steam-keys

Yes, that's right--you should have opened UPI case. Yes, you now will have to pay the Final Value fee.

You took a chance that a non-communicative buyer would cooperate with the cancellation request. 

Community Member
Posts: 5,181
Registered: ‎05-06-2004
in reply to steam-keys

this is exactly why it is not a good idea to open a cancellation on  a non payer unless they have specifically asked you and given you their word they will cancel.


once that cancellation is denied, there is no going back and there is nothing you can do.


personally, I would call Ebay and talk to someone about it and see if they have a 1 time courtesy refund option and also to let Ebay know about this user in case they do have history.


Community Member
Posts: 5,109
Registered: ‎11-18-2011
in reply to steam-keys

you can set it up where the UPI will open automatically and close automatically - great selling tool so you can devote time to other things

nufces09 - Mary
Community Member
Posts: 12,382
Registered: ‎03-26-2008
in reply to steam-keys

steam-keys wrote:

Am I forced to pay this final value fee even though I didn't get paid and no further transaction is taking place?

Yes. In the future, report buyers for non payment. You may want to call or chat (if available) with eBay UK CS. They may or may not issue a one time courtesy credit.

Community Member
Posts: 12,338
Registered: ‎04-02-2008
in reply to steam-keys

Unfortunately, you're stuck paying eBay's fees for this non-sale.  Write it off a a learning experience, and use the Unpaid Item Dispute in the future... the Cancel Request should only be used when both parties are in agreement to cancel.


Make sure you add this member's ID to your Blocked Bidders List be you relit it (look under eBay's Site Map).

Graciously grin when you growl...