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Can't Print labels after Java 51 update?

Solved! Go to solution

I updated to Java 7 Update 51 this morning and now can't print anything using ebay or PayPal system.  In the past after java updates there generally was a workaround as there were similar issues with each update.

 

Has anyone else experienced this problem and determined a suitable workaround?  I can't figure this one out.  I've tried all security levels in java with no luck.  I can't rollback the update like before either.

 

 I receive the same error with IE9, firefox, and safari. If anyone else is experiencing the problem please help.

 

buster7094
Enthusiast
Same problem here. I should have known NOT to update Java.
we didnt update Java, this happened without the update, i print labels everyday and i dont know what other options i have. Post office out of the question with 3 small children in tow
barginbin609
Adventurer
I found this:
Java 7 Update 51 Broke eBay Shipping Label Printing and How to fix it

Published on Wednesday, 15 January 2014 22:48
Written by Winston
0 Comments

0

Java may be a great programming and platform, but it really SUCKS for the average consumers.

Here is the deal: after the latest Java 7 update 51, the eBay shipping label applet broke. It is a big deal because millions of eBay sellers can’t print shipping labels.

To fix it, you have to open the Java control panel in Windows (or System Preferences on Mac), and change security from High to Medium, then clear Java application cache.

After the change, the label printing works, however, now every applet instance generated 5 pop-up windows to ask you to confirm that you REALLY trust the applet.

I’m sure Oracle, the owner of Java technology will blame the developer for the problem. But this is just terrible because millions people relied on Java applets and many of them are not as resourceful at identifying the problem or even search the Internet for answers.

Java applets should die

I will try this later today to see if it works.
erin987
Enthusiast
I wasted hours thinking it was my computer and FINALLY called ebay.. Come to find out it's a error from USPS Pitney Bowles?? I asked why didn't they make any notification of this they said it's not actually an eBay problem?? Even though were trying to print labels for items that were purchased through Ebay.... WASTED HOURS OF MY DAY!!! UGH
barginbin609
Adventurer
IT WORKS!!! I just tried it through I.E. Bravo to that article. We sellers now can print!
EBAY PLEASE FIX THIS PROBLEM ASAP. YOUR SECURITY CERTIFICATE NEEDS TO BE UPDATED.

barginbin609
Adventurer
erin987 it is not a USPS Pitney Bowles problem, this is an Ebay problem, as they did not update their security certificate with JAVA. Shame on the developers at Ebay for not resolving this issue and it takes members of Ebay to figure it out.
lupole
Adventurer
Thank you! Worked for me today.

Accepted Solutions (2)

Accepted Solutions (2)

Solution

I had the same problem. I have a Mac. I will tell you what I did. Open Settings, go to Java program, In the General Tab click on settings. Then click Delete Files. This will only delete the cache files that you have downloaded(old label files). Then Click OK. Then Click on the Security Tab. Lower the security settings to Medium. Then at the bottom of the same screen click Restore security Prompts. Then reboot your computer. After the reboot go back to ebay and reprint the labels you tried earlier. You will get security prompts. Accept and allow them to run and you will see the printed labels. I think The actual problem is that the Certificates for Paypal and ebay Postage are not up to date with JAva. I am pretty sure there will be another update to one or the other soon. I hope this helps you, and any one else experiencing the problems.

 

This worked for me. Thanks!!
bigavsound
Adventurer
OK I just tried on windows xp and it worked as well, thanks
@carbdoc, Thank you you saved my day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
market954
Explorer
It worked for me on windows XP.. thanks a lot!
butterfly5-9
Enthusiast
Thank you SO much!
kierstenhm
Adventurer
If you are worried about lowering security settings to medium you can use work around posted by me (kierstenhm) and keep security at high
shopvtg
Enthusiast
Thanks! Worked with XP and Brother QL-550 thermal printer
kurtzkreations
Enthusiast
KUDOS @ carbdoc - had to void 2 labels b/c of trying to print over & over. Then found your solution and it worked perfect - thanks for saving the day!
violetsback
Rising Star
I don't see any option under the security tab or elsewhere to adjust the security level. If I click on the security tab is just has a button that says "certificates". Please advice.
violetsback
Rising Star
Ok, I had to go and delete Java off my computer entirely, then reinstall and follow the advice above but it worked! Thanks so much. :)
fkandy
Explorer
It worked!! thank you thank you thank you
avzensportscards
Adventurer
This worked best for me.
northoutboards
Adventurer
THANKS!!!!! You saved my day too!!!
primeonly27
Adventurer
Ohh Yeah this did the trick!
ltassociates
Enthusiast
Same problem here. What carbdoc suggested fixed it up so I could print the labels. Thank you!
starlightinventor
Rising Star
Thanks! Worked on Windows 7.
goingreen66
Enthusiast
win 7 64 bit firefox work like a charm thanks a bunch
wdworker60
Enthusiast

This worked but the screen showed a blank label, did a preview and that worked so printed the label which worked even though it did not show up on the display. Thanks for the fix. BTW, I hate Java, it is a non stop thorn in the side of so many programs.

forestpure2011
Enthusiast
have the same problem :(
dakdoda01
Pathfinder
Thanks this worked on Mac OS X Safari.
cbennefeld
Enthusiast
It worked for me on my Windows XP. Thanks :-)
keesanka
Enthusiast
For God's sake you don't have to buy another label. Just go to your email and re-print. Don't donate your $ to USPS.!
artbyjune
Enthusiast
Thank you!!! You saved the day!!! Able to print label before heading out for my day job :)
trsearthgames
Pathfinder
worked for me as well. Thanks for taking the time to post this!
75birdland
Enthusiast
I just wanna say F**k you java and reprint problem on ebay...thank you
liqudation83
Enthusiast
hi yall i have this problem i been trying many things please check the link what i am talking need urgent help
https://yadi.sk/i/GpfSG_cWdZn2F

sawyer79
Pathfinder
worked for me! Life saver, lol.
angelynns
Enthusiast
I did everything but: Java program, In the General Tab click on settings. Then click Delete Files. This will only delete the cache files that you have downloaded(old label files). Then Click OK.

So I did that and now it is working. You need to delete cookies and browser cache too.
Solution

Same problem here. Was able to use an inkjet printer but not my thermal one(DYMO 450). Uninstalled new update and DL an older version of JAVA. Can get the label to load but won't print via thermal printer. Adjusted JAVA security settings from HIGH to MEDIUM and cleared all temporary files in JAVA(as per some other threads people have posted about this same issue) and have not had any luck. Previous threads indicate it has something to do with the certificate via Pitney Bowes. Idk nor care, I just want to be able to print :/

goldenkk
Explorer
This worked for me too!! Thank You So Much!!!
sportsplus2000
Rising Star
Thank you for the info. I also use the thermal printer. Drives me insane when these updates occur and the best way to fix your PC is to 1. Uninstall Java on your PC 2. Go to Internet Options and delete all cookies, cache, etc.(not saved passwords). 3. Reinstall newest version of Java from Oracle website. 4. Once installed, go to Java and put security to lowest setting, which is medium. 5. Shutdown PC completely, not restart. 6. Turn on PC and you should have no further issues. If anyone can add or perfect this procedure, please let us know. Thanks.
giant49erfan
Adventurer
Worked like a charm. Java needs to get this info out to Pitney, Ebay, and all others concerned BEFORE RELEASING the **bleep** update!

Thanks you guys!

Answers (43)

Answers (43)

Hello everyone, 

 

I'm not sure if this suggestion was given but here it goes.  I called Paypal on the phone and a lady walked me through a "walk around" that actually got my label to print.  

 

* I use Windows and my main browser is Google Chrome and I also have Internet Explorer.  Here are the steps that worked for me that didn't take long at all:

 

1.  Click on your start menu and type in "Java"

2.  When the results load, click Java 32bit under the control panel section.  The Java control panel should pop up on your screen

3.  Under the general tab, click settings under the temporary internet files

4.  On the next window, click delete files

5.  On the next window, select ALL 3 options.  Trace and log files, cashed applications and applets, and installed appications and applets.  Then click ok.

6.  If needed click ok on all remaining windows until they are all gone.

 

Now as much as I hated to buy yet another label for the same item, I did.  Using Google Chrome, I logged into paypal purchased a new label and the dreaded print screen loaded.  Now when the permission windows pop up, click run/allow.

 

Now on Google Chrome, the preview did NOT appear.  BUT I clicked on print label for the heck of it and Wa La, the label printed like normal from my Brother QL-500 thermal label printer. Finally!

 

Now for my own curiosity, I logged out and closed down Chrome and loaded up Internet explorer.  I logged back into paypal and went to manage shipments and click REPRINT LABEL.  Now the not so dreaded print screen loaded and after clicking run/allow through the permissions, the label preview DID show.  

 

I did this without adjusting the security level in Java.  Mine was still on high when this worked for me.  I just hope it continues to work if/when I sell my next item.

 

So I hope this info helps, even if I did repeat someone prior tips.

 

Take care, 

 

Bill

 

all.business
Enthusiast
thank you for this post, I followed your instructions and it worked on eBay too. Thank you had called eBay three times and no one could answer how to work around this issue. They said today that it will not be resolved until February 4, 2014. Not really friendly or helpful. But Bill, you changed my day and really made me very happy that there are great people out there helping others. Thanks again Chris all.business
mookie00
Pathfinder
This worked for me, too! THANK YOU!! My only comment is that you do not have to re-purchase another label. Just go to "Manage Label" or "Shipping Labels" and you will have the option to re-print a previously purchased label.

nycolumbia
Pathfinder
It helped me to fix this very same problem,. Thanks a lot

Tariq
herky1972shawn
Pathfinder
Tried many things, this worked perfectly for me. Thank you
Thanks for the tip, this was a lifesaver. I remember this happening a couple of years ago with a Java update as well so I wasn't surprised. In addition to your information I had trouble locating the Java 32bit file the way you described it. Using Windows 7 I typed Control Panel into my windows search in the lower left corner and you can select the Java control panel. Thanks!
bewitched777
Rising Star
This worked...thank you very much!

Here is the only work around as of now.  Go to configure java and then the security tab.  Click edit site list.  Click Add.  You can then enter website exceptions.  Here is what you need to enter.  It will take a while.  You will need to add 40 different sites.  Type https://ibdswebp1-ext.pb.com, then add https://ibdswebp2-ext.pb.com.  You will need to add all the way up to https://ibdswebp40-ext.pb.com.  You cannot replace anything with * as you sometimes can when trying to cover multiple files.  As of yet I have not had any need to go over 40.  When you go to print your label and the error box comes up, check the site it is trying to print from.  If it is 1 through 40, then just check that box that says you are willing to assume risk and print anyway and it will let you print label.  If the site number is higher than 40, you will need go in and add that specific number to the java confirguration settings exception list and then go into Ebay and do a reprint of the label.  This has worked for me.  I spent hours figuring it out and Ebay support was clueless (though they tried very hard to help).

hallmarkp
Pathfinder
I had the same problem after updating Java today, could not print any Shipping Labels at all. I put the website exceptions you suggested (1-40) and the labels began to print again. Thanks for the Post.......ebay support was useless as usual.
barginbin609
Adventurer
What 40 sites do you have to add, and why 40? I am confused here.
imewok
Rising Star
I print lables off my thermal printer (pc) and it won't do it anymore, and my mac now won't print the labels either, had to pay more with no tracking this morning was SO mad.
It's so frustrating!
imewok
Rising Star
I took off the new Java, and printed a ton and now it won't print again.
rolledcollar
Adventurer
This works! All I did was add the 40 sites and the problem was resolved. The real fix will be a change by Pitney-Barnes to their applet but this will work for now.
selocompro2015
Enthusiast
OHHHHH THANK YOUUUUU. I have taken forever to figure this one out. adding each one of the 40 sites you suggested solved the problem! THANKS

Same here. I try what 2b2d said in windows i went to the control panel and then the java control panel and changed the security to medium and erased the cache.

 

I clicked to REPRINT on SHIPPING LABELS Site. After replied to all Security questions and Click on RUN.  Although the label didn't appeared on preview as normal, I clicked on PRINT LABEL button anyway, and IT PRINTED on my thermal ZEBRA LP 2844.

 

Hope this little info will help. 

UPDATE:
Don't forget to RESTART your PC after reset all tasks as posted above on JAVA CONTROL PANEL. After I printed a few labels, label preview (before print) is appeared now. To avoid of printing wrong label, ALWAYS use SHIPPING LABELS site (left column on MY EBAY page), select label with correct name and USER ID, click REPRINT.
milly0101
Pathfinder
thank you soooo much GUYS.. I went to control panel/Programs/java and lower to MEDIUM.. thats all I needed...
after 3hours of headache you saved my night.. thank you again GUYS
abd777
Pathfinder
Thank you all!
chrs6733
Pathfinder
Thank you guys! The Ebay guy I talked to had no clue! much help!

I had the same problem and I was about to toss a brand new laptop into the crusher!!!!!!!!

Thanks to google, and of course our hero, carbdoc, I was able to print labels at last. Took 4 hrs to figure it all out, but I followed the steps in carbdoc's reply and so far so good. Yes it is a big fat pita, however it does work.

My only question would be what does moving the java security to medium do for all the other stuff we all use on the computer? Obviously I am no wiz, but I have to think that there are some concerns with this.

 

Using firefox on a 2 week old laptop running windows 8.1 with java newest update.

Follow the steps in carbdoc's post it will work. If even a dummy like me can follow them, I am sure there are several folks who will find this the easiest. My only computer experience is here on eBay and google. Thank you carbdoc! Appreciate the correct fix!

 

PS eBay and PP, please get your sheit together! Once again you have foiled my day. I wasted 4 hrs because you can not seem to keep up with the times. Please get this fixed! I am sure you have already fielded around 20,000,000 calls, and for the most part you have not answered the question! Now go get to work on it. I don't care if you have to work 24 hrs aday, get it done please!!!!!!!!!!!!!!!

crescentferry
Adventurer
PRINTER PROBLEMS FOR BUYERS. For each buy, I used to print the entire listing, or at least the parts I wanted. I also printed a receipt. Yesterday I couldn't print a receipt. Today I can print a receipt. But, I can no longer print the listing. Nothing shows on the print preview screen. When I hit print, sometimes minutes later the entire listing will print. The bar at the top spends a lot of time saying, "waiting for cgi.ebay.com". I think it eventually times out. I'm using windows 7 with all updates. I only have explorer. Everything has worked right until yesterday. EBAY HELP IS USELESS! HELP

Hello!

I have successfully solved this issue in Firefox and Chrome!

 

Plus, I'm no longer forced to click the "allow" prompts every time I print.

 

The key was in cheles_jewelry's post, with the link to the Java site about blocked applets.

 

  • First, get the web address that hosts the applet (it'll be in the pop up security window when you try to print) - in this case "https://ibdswebp11-ext.pb.com" - it will NOT be enough to just use the label printing page's URL (eg. " https://postage.ebay.com/ws/ ")
  • Next open your Control Panel (I always use the Start Button to find it, but if your settings vary, just Google for other methods)
  • And select "Java (32 bit)" - it should be noted that I have seen this called different things depending on your version of Windows, so I recommend clicking whatever says "Java" or looks most like it
  • In the window that should pop up, go to the security tab (see picture below)
  • Click the "Edit Site List..." button
  • Add the https url: " https://ibdswebp11-ext.pb.com " (don't use the quote marks)
  • Click Apply or OK as you prefer

You are done, and I didn't even have to restart Chrome!

I hope this helps everybody, and thank you for reading!

 


kierstenhm
Adventurer
Please note that you must add EVERY site exception possible. Each label will have a different URL. In your case, the label had "11" as the number in the URL. One you added that to the exception list it printed that label. You will need to add exceptions for EVERY possible number to get all labels to print. 1-50 covers ll of the labels at this point. It is time consuming, but well worth it in my opinion.
hogwilder
Enthusiast
THANK YOU ALL SO MUCH!!! Especially dk2011us! You all are amazing!!

The new java 8 update eliminated the "medium" setting work around  so now you can do the following:  (Copied from another user post, but it worked as of today October 15, 2014)

 

Here's the better workaround that lets you leave the security on high.

 

Add the permissions manually as follows:


1)      Open Java control panel

(Start>Control Panel>type Java in search bar) or (Start>Control Panel>Programs>Java (32-bit)

2) In the Java Control panel, click on security tab.

3) Click on "Edit Site List" button

4) Manually add https://ibdswebp1-ext.pb.com to https://ibdswebp100-ext.pb.com to the exception site list. Basically you will have to add each server site individually so this will take some time.

 

Examples:

https://ibdswebp1-ext.pb.com (click add)

https://ibdswebp2-ext.pb.com (click add and so on and so on...)

 

6) Be sure the Security is set to High on the security tab.

 
Or add the permissions in bulk:

If the exception.sites file does not show in the folder, do at least one manually entry from the above steps to create it. 

1) Right click WordPad (Start>All Programs>Accessories) click Run As Administrator.

2a) In WordPad Click OPEN and navigate to the exception.sites file as follows (**is the User Name on the PC).  Also, the AppData folder is a hidden folder.  You must enable the “Show all hidden files and folders” in the Folder Options panel (see instructions below).

          C:\Users\*UserName*\AppData\LocalLow\Sun\Java\Deployment\security


2b) Got to Control Panel\Appearance and Personalization and click Folder Options or Show Hidden Files and Folders.  On the View tab, check the bullet for “Show hidden files, folders and drives”.  Then click the Apply button and then the OK button.

 
3) Open the exception.sites file, make a backup copy first if you like.

4) The first manual entry will be in the file.  Each server link has to be on a separate line in the file.  You can just copy and paste the below list into the file.  Be sure there is not an extra blank line after the last entry.

 

https://ibdswebp1-ext.pb.com

https://ibdswebp2-ext.pb.com

https://ibdswebp3-ext.pb.com

https://ibdswebp4-ext.pb.com

https://ibdswebp5-ext.pb.com

https://ibdswebp6-ext.pb.com

https://ibdswebp7-ext.pb.com

https://ibdswebp8-ext.pb.com

https://ibdswebp9-ext.pb.com

https://ibdswebp10-ext.pb.com

https://ibdswebp11-ext.pb.com

https://ibdswebp12-ext.pb.com

https://ibdswebp13-ext.pb.com

https://ibdswebp14-ext.pb.com

https://ibdswebp15-ext.pb.com

https://ibdswebp16-ext.pb.com

https://ibdswebp17-ext.pb.com

https://ibdswebp18-ext.pb.com

https://ibdswebp19-ext.pb.com

https://ibdswebp20-ext.pb.com

https://ibdswebp21-ext.pb.com

https://ibdswebp22-ext.pb.com

https://ibdswebp23-ext.pb.com

https://ibdswebp24-ext.pb.com

https://ibdswebp25-ext.pb.com

https://ibdswebp26-ext.pb.com

https://ibdswebp27-ext.pb.com

https://ibdswebp28-ext.pb.com

https://ibdswebp29-ext.pb.com

https://ibdswebp30-ext.pb.com

https://ibdswebp31-ext.pb.com

https://ibdswebp32-ext.pb.com

https://ibdswebp33-ext.pb.com

https://ibdswebp34-ext.pb.com

https://ibdswebp35-ext.pb.com

https://ibdswebp36-ext.pb.com

https://ibdswebp37-ext.pb.com

https://ibdswebp38-ext.pb.com

https://ibdswebp39-ext.pb.com

https://ibdswebp40-ext.pb.com

https://ibdswebp41-ext.pb.com

https://ibdswebp42-ext.pb.com

https://ibdswebp43-ext.pb.com

https://ibdswebp44-ext.pb.com

https://ibdswebp45-ext.pb.com

https://ibdswebp46-ext.pb.com

https://ibdswebp47-ext.pb.com

https://ibdswebp48-ext.pb.com

https://ibdswebp49-ext.pb.com

https://ibdswebp50-ext.pb.com

https://ibdswebp51-ext.pb.com

https://ibdswebp52-ext.pb.com

https://ibdswebp53-ext.pb.com

https://ibdswebp54-ext.pb.com

https://ibdswebp55-ext.pb.com

https://ibdswebp56-ext.pb.com

https://ibdswebp57-ext.pb.com

https://ibdswebp58-ext.pb.com

https://ibdswebp59-ext.pb.com

https://ibdswebp60-ext.pb.com

https://ibdswebp61-ext.pb.com

https://ibdswebp62-ext.pb.com

https://ibdswebp63-ext.pb.com

https://ibdswebp64-ext.pb.com

https://ibdswebp65-ext.pb.com

https://ibdswebp66-ext.pb.com

https://ibdswebp67-ext.pb.com

https://ibdswebp68-ext.pb.com

https://ibdswebp69-ext.pb.com

https://ibdswebp70-ext.pb.com

https://ibdswebp71-ext.pb.com

https://ibdswebp72-ext.pb.com

https://ibdswebp73-ext.pb.com

https://ibdswebp74-ext.pb.com

https://ibdswebp75-ext.pb.com

https://ibdswebp76-ext.pb.com

https://ibdswebp77-ext.pb.com

https://ibdswebp78-ext.pb.com

https://ibdswebp79-ext.pb.com

https://ibdswebp80-ext.pb.com

https://ibdswebp81-ext.pb.com

https://ibdswebp82-ext.pb.com

https://ibdswebp83-ext.pb.com

https://ibdswebp84-ext.pb.com

https://ibdswebp85-ext.pb.com

https://ibdswebp86-ext.pb.com

https://ibdswebp87-ext.pb.com

https://ibdswebp88-ext.pb.com

https://ibdswebp89-ext.pb.com

https://ibdswebp90-ext.pb.com

https://ibdswebp91-ext.pb.com

https://ibdswebp92-ext.pb.com

https://ibdswebp93-ext.pb.com

https://ibdswebp94-ext.pb.com

https://ibdswebp95-ext.pb.com

https://ibdswebp96-ext.pb.com

https://ibdswebp97-ext.pb.com

https://ibdswebp98-ext.pb.com

https://ibdswebp99-ext.pb.com

https://ibdswebp100-ext.pb.com

5) Save the file and you are done.  If at some time in the future this file is updated, you will again have to edit it.

 

6) To double check your work, go back to the Java Control panel>Security Tab and you will see the list of links in the small white box next to the “Edit Site List” button.

Now try to print new or reprint existing labels in each of your browsers.
 
If you get the Pitney Bowes Security box again, just click on the "show options" field and check the "do not show this again..." box it will not show the warning next time you ping that particular server.

I did what carbdoc said. in windows i went to the control panel and then the java control panel and changed the security to medium and erased the cache.

 

I tried to reprint on my thermal and it worked this time.

 

I always have to answer stupid questions each time I print. I wish that would go away, but it prints.

 

 

camflasher
Enthusiast
I have the same problem. I tried to print shipping lable with Zebra LP8244 many times but it could not print out. I had to void and printed another one. It worked print with Canon inkjet. Now I just found how to solve this problem?
Thank you for 2b2d. I only adjust the security to medium. I can print shipping label with Zebra LP2844 now.

I went to eBay and Pitney Bowes on Facebook and complained. No results there.  I used a file cleaner to wipe all of my cache, etc. Nothing. I used Firefox and Chrome. Nothing. I removed the browser data, cache, etc. Nothing.  Went into Java and deleted the temporary files by clicking the button there.  Nothing.

 

Every decent tech support guy I've talked to said Java updates always ruing things.  The update one thing for one problem and then another problem is caused with someone elses software.

 

So far STILL CANT PRINT.  $$$$ WASTED.  Just wasting money, here.  Come on professionals sitting at your desks. Fix this!!!  You're causing hemmoraging of dollars here.

I am so **bleep**ing tired of this god **bleep** **bleep**. Every **bleep**in time you try to print a label on ebay you have to **bleep** with java to get it to work. 1 **bleep**ing item to ship and it takes a god **bleep** hour. **bleep** you ebay and **bleep** you java. Obviously your **bleep**ty little shipping service does not work. CHANGE IT TO SOMETHING NEW YOU STUPID **bleep**S

Same thing here. It really ruined my morning. They had better get on this ASAFP!

Hi All,

I've recently switched over to batch printing of my eBay shipping labels and that is working well despite the Java update.  Simply click on the items you want to ship under your Sold Items, then click on shipping actions -->"print shipping labels and invoices".  This will allow you to pay for a bunch of labels at once and download the labels as a PDF file which you can then print as normal.  The problem I'm having is now it's really annoying to print my packing slips (have to go to shipping label management, click "print shipping label", then click on print on the print packing slip link", and I have to track my shipping through PayPal or via one of the mobile apps.

Same problem here, ruining todays schedule,  I seem to run into this every few months and can't understand why with all the high tech gurus, ebay and Java can't come up with a better system that works without constantly having to update something  or mess with settings etc,  just to print out a label that one can see on the screen but can't print.     Very frustrating,

 

For a quick work around,when you see the label on your screen,  click ctl+alt+ print scrn keys, then open your "paint" program and right click/select paste, then click file>print on top of page, (select your regular paper printer rather than thermal )it will have a lower resolution and you will have to cut it out and tape in on package but should be readable and bar code should still be scannable.

 

You will then still be doing your part to help feed the ebay buyer "I want it now" frenzy they have started with all the required 1 day shipping nonsense.  Good luck!

Clear Java's cache and set the security settings to Medium or your Thermal Label printers will not work after the Java update.  That's what just fixed mine =)

halle2lucy
Explorer
YES! This is very simple and it just worked for me. Thank you

I am able to print International lables through ebay but not domestic.  I am printing my domestic labels through ShipRush with Stamps.com.  It is 100 times better than the **bleep**py, 10 click ebay label system.  But for whatever reason USPS will not give the same discount to Stamps.com that they are giving to ebay powersellers.  Even though it's the same end users!!! anyway, I'm paying a little bit more through ShipRush but it takes about 2 seconds to print a label as opposed to about 45 seconds through Ebay.  Trust me the time adds up quick.  Plus it actually works!! Ebay needs to catch up about 10 years, they are so far behind.

here is the fix...FINALLY, I figured it out!!! 

go to your paypal account...click on multiple order shipping and copy the url in the brwser...you may have to move java down to type it as it will not copy and paste...

open configure java...click security...click edit site list and add it to it and accept...

BAM!!! I am patting myself on the back right now as this has plagued me since the extinction of java 6...Best to all those out there that have been banging their heads on the keyboard...


warehouse-wireless wrote:

I updated to Java 7 Update 51 this morning and now can't print anything using ebay or PayPal system.  In the past after java updates there generally was a workaround as there were similar issues with each update.

 

Has anyone else experienced this problem and determined a suitable workaround?  I can't figure this one out.  I've tried all security levels in java with no luck.  I can't rollback the update like before either.

 

 I receive the same error with IE9, firefox, and safari. If anyone else is experiencing the problem please help.

 


 

I tried every proposed solution to this problem with no luck. I also tried 3 browsers (FF, Chrome & Safari- Win7) with no luck. Finally, with all the suggestions in place from this thread, I tried IE 11 and it allowed Java to run and the label to print to my Zebra 2844. I never use IE so of course it would work.

 

I honestly don't understand why eBay, PayPal & Pitney Bowes continue to use Java, considering the problems it causes and the inherent security risk.

 

By the way; guess what PayPal support told me would work - disable my popup blocker. It’s unbelievable how out of touch they are with their customers. I feel terrible for those who earn their living from eBay and have to endure this level of support.

Yes.  Called ebay and absolutely No help.  Some labels I thought were printing out for yesterday's transaction , were for December sales so be careful and check your labels.  Ebay customer service is absolutely useless.  I need help as well.  Thank you.

I am looking for help as well but just know that a very old transaction label printed out and I thought it was for a recent sale and a big mistake was made.  Please be careful and check your addresses and names against t

adding the site exceptions worked.  Thank you!! 

- last edited 01-15-2014 08:50 AM

I have the same problem. I use a Brother QL-1050 and I'm kinda screwed.

 

I called Ebay and they told me to reprint the label until it works. WTH?

 

I'm not computer savy enough to fix this ... I use firefox and this is the report it gave me when I tried to print.

Oh by the way it just locked up before the update.

 

Missing Application-Name manifest attribute for: https://ibdswebp42-ext.pb.com/TranResponse/bnblabel.jar
Java Plug-in 10.51.2.13
Using JRE version 1.7.0_51-b13 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Adam Orange
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

 

 

NOT SURE WHAT TO DO

joewy
Pathfinder
I had the exact same problem. For some reason when I adjusted the security settings in Java, it didn't take the first time and I was getting this same error message. I went back and adjusted the security setting to medium again and it took. Success!

Paypal told me to go to Java in the control panel and go to security and add an exception of the application website that is being blocked and that worked after 2 1/2 hours of failing. I was able to print perfectly. I had to void the first label as my reprint attempt were exceeded. This is only for printing in Paypal. I have no trouble printing on ebay.

- last edited 01-18-2014 12:19 AM

THANKS CARB DOC!  I HAVE BEEN RUNNING DAILY TO POST OFFICE SINCE WEDNESDAY  .HAVE A ZEBRA THERMAL 2844.  I DONT HAVE TIME TO WAIT IN LINE TO SHIP ALL MY SMALL PACKAGES.  I AM SURE A UPDATE WILL COME OUT SOON. DID JUST WHAT YOU SAID AND WORKED FOR ME!

Thanks to previous posters, I was able to finally print again with my Zebra 2844.  I did what several people mentioned and went to Control Panel, Java.  From there I set the security to Medium and cleared all of the temporary files.  Boy am I glad to be printing with my Zebra again!  I had to void several labels due to this fiasco, and I can't believe they messed this up so badly!

ohdaheck
Pathfinder
wish I could say the same! also have a zebra 2844 and this is day 5 of no printing labels. changed security, dumped temp files, added exceptions, tried both IE and chrome, uninstalls and reinstalls and still no labels. this is really irritating that ebay and the java folks dont put the effort towards fixing it. my only savior is that I still have an old XP machine that i can at least print a plain paper label from.

Please read my previous answer. This is an update.

UPDATE:
Don't forget to RESTART your PC after reset all tasks as posted above on JAVA CONTROL PANEL. After I printed a few labels, label preview (before print) is appeared now. To avoid of printing wrong label, ALWAYS use SHIPPING LABELS site (left column on MY EBAY page), select label with correct name and USER ID, click REPRINT.

I am going thru the same problem, after update Java early yesterday morning (1/15/2014) I can't print label out, the printer can still print the web page and all other pages, but can not print the shipping label, after button "print label" is push there just nothing is sending to print Q.......been working on the all day yesterday and today .... :smileysad:

tacmags
Enthusiast
Scroll up to kierstenhm answer. It takes awhile to add all 40 exceptions but it worked for me. I could print fine from Firefox but Safari would just give me the spinning wheel. This worked immediately.
guitar-johnny
Rising Star
Be sure you did not load a bogus Java update there are several out there !

Carbdoc's solution worked for me. Thanks

Had the same problem with the last Java update on or about 4-14-2014 , Javca 51
The first reply comment helped me with my Netbook running XP
Thanks carbddocx, I cut and pasted those instructions below
It worked with my Netbook XP, butso far not my desktop also runnin
 
HERE IS CarbDoc's Instructions:
 
 
in reply to warehouse-wireless

I had the same problem. I have a Mac. I will tell you what I did. Open Settings, go to Java program, In the General Tab click on settings. Then click Delete Files. This will only delete the cache files that you have downloaded(old label files). Then Click OK. Then Click on the Security Tab. Lower the security settings to Medium. Then at the bottom of the same screen click Restore security Prompts. Then reboot your computer. After the reboot go back to ebay and reprint the labels you tried earlier. You will get security prompts. Accept and allow them to run and you will see the printed labels. I think The actual problem is that the Certificates for Paypal and ebay Postage are not up to date with JAva. I am pretty sure there will be another update to one or the other soon. I hope this helps you, and any one else experiencing the problems.