01-17-2014 09:06 PM
Solved! Go to Solution.
01-17-2014 10:09 PM
01-18-2014 01:59 AM
Just make sure to return the shoes with tracking/delivery confirmation to prove he received them back, they refund after item confirmed received. In the future just open the item not described case after notifying seller you have a problem.
01-18-2014 06:56 AM
Yes, your seller was trying to trick you into losing your Buyer Protection.
It says right on the cancel request to not accept unless you have been fully refunded.
Send the shoes to the address in the RC by cheapest means with online viewable DC.
I would, after it is all over leave appropriate feedback of this seller's dishonesty.
01-18-2014 07:58 AM
50% restocking fee? Thats beyond outragous. Anything over 5% imho is a little steep for a straight return, and any restocking on an SNAD is wrong.
01-18-2014 08:21 AM
Well, if it is the wedge sneaker, they have a 10% restocking fees listing in their return policy, to cover the free shipping.
I think that the comment about the 50% restocking applied only to items returns with damaged or missing box which I am guessing they can enforce, since they are only required to take the return if the item is returned in the condition received.
I imagine this issue comes up often for shoe sellers.
So, as far as I can tell the 10% restocking was there all along.
Perhaps it was for a different item though.
01-18-2014 09:31 AM
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