on 09-26-2012 06:22 AM
It's actually quite easy. Go to your account. Then site preferences and return preferences. Click show, and change from yes to no. I switched after eBay granted a free return just because a shoe didn't fit. The customer claimed item not as described.
on 09-04-2012 11:56 AM
Are you referring to the new feature eBay is launching?
Did you look for a new *heading* called Return Preferences within your Site Preferences under your ACCOUNT tab?
on 09-04-2012 01:09 PM
Okay, so you called eBay... that would've been my next suggestion, but it's not overly surprising that they can't tell you much, either.
Since this feature is so NEW, it's very possible that the aspirations of their Marketing personnel are ahead of their IT department's ability to implement the full scope of this feature on all of their servers.
You may have to wait it out for a bit before the ability to opt out is available to you:-(
on 09-04-2012 12:35 PM
Yes its an opt in but it clearly states we can opt out of it anytime.
But no where to be found. Called ebay and even they don't know how.
once I opt in, can I still opt out?
Yes, but you are expected to complete any returns your buyer has already started within the new return process. When you opt out, for all active listings, the restocking fee field will be removed and the “Additional return policy details” text box will be restored with any content that existed prior to opting in. You should verify the content is still accurate. You can opt back in at any time.
on 09-04-2012 01:05 PM
Try the Opt In page (if indeed you did Opt In)
That page should have an Opt Out = unless eBay has not, as yet, set up the Opt Out, which is entirely possible.
(Let us know :-))
on 03-22-2013 02:04 AM
I ran into the same problem. The buyer claimed that the item is not as described which is false and I had to pay for the return shipping. I called eBay and not much help from them. They suggested to issue full refund minus the return shipping fee which I did not do after my discussion with the buyer who became irate. I could have reported the buyer and it will become messier and more headache for me to deal with this. It's a loophole to me that buyer can get away with this. Anyway, I already opted out. Thanks for your information on how to opt out.