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Answer
Community Member
Posts: 1
Registered: ‎06-20-2010
Can a buyer reopen a case in the resolution center?

I sold an item that a buyer opened a "Item Not as Described" case which we agreed on a partial refund.  The refund was made, case was closed and positive feedback was received.

Can the buyer now open another "Item Not as Described" case for this item again?

Other Answers: 2
Community Member
Posts: 2,542
Registered: ‎11-21-2006
Answered
in reply to thegig10

No, once a case is cloed it"s closed, BUT!! the decision of that case can be apealled.

sunnysouth1
Community Member
Posts: 11,185
Registered: ‎11-02-2006
Answered
in reply to thegig10

No, only one case per transaction can be filed.


Sunny

Guilt: the gift that keeps on giving.
Erma Bombeck