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Answer
heminghua
Community Member
Posts: 1
Registered: ‎12-08-2012
I have sold an item on.

I have sold an item on Nov.6,the tracking number is 9405509699939252095345. The buyer have comfiremed the deal but my paypal account have not receieved the money.

Other Answers: 7
*lady*madonna*
Community Member
Posts: 8,030
Registered: ‎10-07-2005
Answered
in reply to heminghua

Call Paypal.


*There will be an answer, Let It Be.*
mrsmtn
Community Member
Posts: 13,056
Registered: ‎08-14-2008
Answered
in reply to heminghua

You should not have a "tracking" number until the buyer has paid you and the funds are in your PayPal account. Have you actually shipped it? If so, you've probably given your buyer a gift.

buyorsell888
Community Member
Posts: 7,274
Registered: ‎02-18-2005
Answered
in reply to heminghua

Your PayPal account should have received the money before you shipped!

 

If your account is not set up correctly, or you have an incorrect email for payment on the listing, the buyer's payment can't transfer to you. Your buyer can Cancel it and get the item free....

 

Did you link your eBay and PayPal accounts?

 

Did you confirm your email after you opened your PayPal account?

 

Look at the listing itself, click on Sell Similar and scroll down to see what email you listed for payments:

 

If there is a typo, buyer payments can't transfer.

Never rely on eBay nor emails for accurate payment information.

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paypalpaymentemail.gif
*lady*madonna*
Community Member
Posts: 8,030
Registered: ‎10-07-2005
Answered
in reply to heminghua

Both seller & buyer have already exchanged feedback on the transaction...that is why I suggested they call Paypal.


*There will be an answer, Let It Be.*
tbri5456
Community Member
Posts: 1,183
Registered: ‎08-26-2011
Answered
in reply to heminghua

i will assume you are referring to the

Amazon Kindle Fire 8GB, Wi-Fi, 7in - Black 

 

Looking at the  positive feed back left for you by the  buyer , you can see he acknowledged to had received the item and he has not problems with it.

 

Call Pay Pal and find out where you money is at this time ,

you have  sufficient proof of delivery and not problems with that transaction 

 

remember :

 always check your Pay Pal account to be sure the money is there before you ship

 

 

buyorsell888
Community Member
Posts: 7,274
Registered: ‎02-18-2005
Answered
in reply to heminghua

PayPal does not show payments subject to the new seller hold as Pending.

 

Only eChecks and payments under investigation are pending. You never ship pending payments until they are completed.

 

Payments subject to the new seller hold show Completed-Funds Not Yet Available but OK to Ship on the Details page.

Never rely on eBay nor emails for accurate payment information.

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janet9988
Community Member
Posts: 3,165
Registered: ‎03-28-2006
Answered
in reply to heminghua

Are you saying that you never verified with Paypal that the money was there and it was ok to ship? 

 

Or is the money in Paypal just "pending" ?????

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