eBay

marked_down4u · ‎08-03-2012

So, I sold a couple of items about 2 weeks ago, and went to print shipping labels one evening, and to my surprise it seems that shipping labels had already been printed. Am I losing my mind? Did I print these in my sleep one night? Not so. I clicked on the little shipping tab and it seems someone hacked into my account and managed to print 16 International Overnight Shipping tickets for 3 different sales to my account for the tune of $2900.00. Aside from that, there were now 16 different members across the US that somehow were linked directly to my Ebay account, so when you print a shipping label anyone of these 16 names would appear as the return address. Oh, and on top of this I have had 2 cases against me due to the mix-up in the all these shipping labels, and of course it wiped out my Top Rated Seller and Powerseller status, dropped my DSR's, and now I have had limitations put on my selling account on Ebay, and of course they won't work with me to get these cases closed and my TRS and PS status reinstated. After 8 years on Ebay, and over 1300 Positive feedbacks, I am nailed because of a hacker and Ebay won't do anything for me. BS!
So of course I freaked out as Ebay is connected to my Paypal account and my Paypal account is linked to my personal bank account, and I find that since of course there wasn't $2900.00 in my Paypal account it hit my personal bank account and they surely did take $2900.00 from me. I call Ebay in a panick at 11pm that night, I get hooked up with what they call a "SECURITY SPECIALIST" who barely spoke English and the best they could say is we will look into it and I should change my password immediately (YOU THINK)???? They then tell me to call Paypal as it is out of there hands. So next I call Paypal and I'm on the phone with them for 2 hours. Same thing, they will investigate, and stop the payments on all these shipping charges. TOO LATE, they have already come out of my bank account. So after 2 hours with Paypal, they tell me it is out of there hands and I need to contact my bank and talk to them. I ended up having to close all my accounts in my bank and with Paypal and I'm out $2900.00 hoping it will get resolved and I will get my money back, and still Ebay can't help with who hacked into my account.
I think as others say in there postings, Ebay and Paypal could really care less about most of us as long as they keep collecting there fee's from us.
I guess people should watch there accounts closely. If it happened to me, it could happen to you, and don't count on Ebay or Paypal to bend over backwards in an instance like this to help me or YOU!
So now I went and purchased an item on Ebay the other day and realized that I can't pay for it because I disconnected my personal account from Paypal. I will be a cold day in HE** before I link my personal account to Paypal again after this matter. I guess I will have to see if I can send a money order to the sellers to pay for my items. I could care less if Ebay doesn't like it or want people to send money orders for items purchased.

BE CAREFUL EVERYONE!!!

komokwa · ‎08-03-2012

Bump !

Not so much because we can offer help in this matter, but because this needs to be seen by as many folks as possible.

Internet crime is on the rise & the defence against it slow to catch up , specally by the very same folks we trust to handle our funds online.

Md4u........let us know if anything good comes of this......& maybe ask your State Police if they have an Internet Crime Squad in place .

The money had to go somewhere......

Who will save the river valley , that's my drinking water.! "Moxy Fruvous"

dbgb2k · ‎08-04-2012

Be diligent in documenting everything, you SHOULD eventually be made whole, though you'll feel like you were restored through extensive surgery where the sun don't shine...

I would STRONGLY suggest you check your computer(s) for keylogger software or other virus/malware IMMEDIATELY, or pull your internet connection have a pro do it.

If you've been keylogged, your "fun" is just beginning. Even if not, as a security measure you may want to go through and change ANY other accounts you might have that might "happen" to share the same passwords. Hackers can and will go after other accounts if they have SOME of your info to start from...

I'm beginning to wonder serously if there isn't a more serious problem with eBay right now, as in a security breach, allowing someone to maliciously alter code within the site (and also access secure info). TOO MUCH funky stuff going on in the code base to trust eBay very much at the moment. If they can't properly calculate an "average sales price", I have my doubts if they can maintain any semblance of proper security protocols...

They can't get basic e-comm functions to work reliably, I'm begining to think maybe they left the back door open too while they were at it?!?!?

hondamedic · ‎08-04-2012

Be diligent in documenting everything, you SHOULD eventually be made whole, though you'll feel like you were restored through extensive surgery where the sun don't shine...

Love ID's that beat around the bush to not have post's pulled. What exactly are you trying to say?

I would STRONGLY suggest you check your computer(s) for keylogger software or other virus/malware IMMEDIATELY, or pull your internet connection have a pro do it.

How do I check for "KEYLOGGER" software?

If you've been keylogged, your "fun" is just beginning. Even if not, as a security measure you may want to go through and change ANY other accounts you might have that might "happen" to share the same passwords. Hackers can and will go after other accounts if they have SOME of your info to start from...

I'm beginning to wonder serously if there isn't a more serious problem with eBay right now, as in a security breach, allowing someone to maliciously alter code within the site (and also access secure info). TOO MUCH funky stuff going on in the code base to trust eBay very much at the moment. If they can't properly calculate an "average sales price", I have my doubts if they can maintain any semblance of proper security protocols...

The Sky Is Falling! The Sky Is Falling!

Have any data or confirmation of this "security breach"?

They can't get basic e-comm functions to work reliably, I'm begining to think maybe they left the back door open too while they were at it?!?!?

Where's your proof? What links do you have to substatiate this claim? If you and L4D want me to stop my questioning this crap, cause that's all it is without proof, cough up some evidence...

The definition of insanity is doing the same thing over and over again and expecting a different result.

skullywag64 · ‎08-04-2012

I prefer taking OP's word, as have experienced hacking of acounts myself. Best advice I can give is to keep hammering at eBay, and change ALL your passowrds every 30 days.

dbgb2k · ‎08-04-2012

OK, Honda, apparently you know little or nothing about security... OR about the trauma an individual like the OP will go through clearing up a security breach (I was attempting to be polite about how devastating such an experience can be... it's FAR WORSE than I've intimated), whether it was through their personal ignorance or through a breach at SOMEONE ELSE'S site (like the major hacks of several large retailers and card servicers...). Hackers typically go after larger sites with large potential "hauls" should they succeed in breaching security... happens all too often. I would expect eBay and PP to be prime "targets", wouldn't YOU?

I would hope their "security" team is better than the "my eBay" team or the "bast match" team, just sayin'... we literally bet our financial well being on it...

For PERSONAL computer users, MOST anti-malware/anti-virus software will search and detect a KEYLOGGER - it's a VERY common piece of code which can be installed to log keystrokes (meaning EVERYTHING a user types). Typically it's done surreptitiously to track a users actions and sites they visit - SOMETIMES an employer or a suspicious spouse will use it for purposes of "checking up"... typically the keystroke log is sent to whoever installed the code, without the user ever knowing a thing...

I suggest Googling "microsoft security essentials" - it's FREEEEEEE, and takes little or no system resources, unlike many other so called "security" softwares that will slog down your machine. Should catch, or clean any buggers typically picked up while on the internet...

FWIW, I HAVE documented the average selling price errors EXTENSIVELY, as have others, are you saying we are WRONG??? The simple math errrors that a 5th grader could spot leave VERY little room for confidence in the sort of PFCM's that this site is employing to write the code upon which we are ALL relying.

If they EPIC FAIL on the most basic code issues, I have to at least question whether what we are seeing involves some sort of internal sabotage, or external malevolent behavior (ever hear of ANONYMOUS... they liked to hack high profile sites just to prove a point or two?). I don't work at eBay, or I'd sure be doing things quite a bit differently... too much broken stuff for my tastes, sloppy coding, constant problems that are clearly due to "bad code"... and a "devil may care" attitude about the consequences! The "random" glitches should be getting FIXED, and they aren't, got it??

Remember Jan 20, 2009, when they rolled out the "My EBay" disaster, with 3 critical problems that I and many others had reported multiple times... MY phone literally rang, and we "fixed" the worst one while I was on the line with "the programmers". I know a little more about this than you apparently seem to think...

And as a final word, IF there IS a security breach, I guarantee they (meaning eBay MANAGEMENT) will deny, cover up, and attempt to bury any evidence thereof for as long as possible (or at least until they slap a band aid on it to patch it up...). Typically you don't KNOW there was a security breach that compromised your data/passwords/account info until the company that let it happen WANTS to tell you...

And here's something for you to contemplate on while you're sitting thinking that what I've suggested is not possible...

Remember that when dealing with thousands and thousands of lines of code, it's often the case that changing ONE line will have adverse and unexpected consequences on MANY other "lines" of code - it's happening ALL the time here on eBay and PayPal! I am aware of (from another community) another NON-eBay user whose PayPal was BROKEN, causing sales to vaprorize overnight... ONE WORD had been changed in a line of code, and INSTANTLY he wasn't getting any payments!!! He posted the fix, which required HIM to make multiple calls to get to the bottom of (and he is a programmer). Still questioning my pedigree, Honda??

Even good programmers know that this can happen, and that mistakes CAN AND DO happen, so they TEST their code before they let it "go live" - that DOES NOT happen on eBay, they roll it out, and takes their chances... fix it on the fly... maybe. But it takes time between reports, particularly if they go to overseas/outsourced call centers, and things getting to the programmers to "fix"...I have plenty of evidence they ARE getting some reports and trying to "fix" things, not too successfully, but...

I dealt with an ill fated "network" venture that followed this same approach - many people lost out big time by trusting that the big naMe behind the venture was "doing it right", when they WEREN'T.

I for one will be watching my eBay and PayPal accounts even more closely than usual, just in case I'm NOT wrong... which I'd like to be, but then again, I'd like to have a WORKING site to sell from rather than wasting time here explaining the basics of computer security and functions...

PS - Maybe you and L4D need to go have a virtual beer and settle yer differences, the spittin' match is growing tiresome... and you're spittin' into the wind with me, buckaroo.

dbgb2k · ‎08-04-2012

Just caught an interesting article on msn.com - some poor lass just bought 35 Southwest airline tickets because she was getting an error message that her transaction wasn't processing - the error message they showed looked suspiciously like the one I've been seeing on PayPal... supposedly it's all over the SWA Facebook page that they are having transaction problems, and "they're working on it"...

I'm betting on PayPal here, IF they are part of the transaction!

Just saying that sometimes it's malicious, sometimes it's just stupid PFCM's in all their glory! Pass me a banana, it's getting entertaining!

hondamedic · ‎08-04-2012

OK, Honda, apparently you know little or nothing about security...

Actually, I fell for a "Phish" auction years ago when eBay didn't prevent them.

OR about the trauma an individual like the OP will go through clearing up a security breach (I was attempting to be polite about how devastating such an experience can be... it's FAR WORSE than I've intimated), whether it was through their personal ignorance or through a breach at SOMEONE ELSE'S site (like the major hacks of several large retailers and card servicers...).

Links please?

Hackers typically go after larger sites with large potential "hauls" should they succeed in breaching security... happens all too often. I would expect eBay and PP to be prime "targets", wouldn't YOU?

Yes I would.

I would hope their "security" team is better than the "my eBay" team or the "bast match" team, just sayin'... we literally bet our financial well being on it...

But you constantly tell us they don't!

For PERSONAL computer users, MOST anti-malware/anti-virus software will search and detect a KEYLOGGER- it's a VERY common piece of code which can be installed to log keystrokes (meaning EVERYTHING a user types). Typically it's done surreptitiously to track a users actions and sites they visit - SOMETIMES an employer or a suspicious spouse will use it for purposes of "checking up"... typically the keystroke log is sent to whoever installed the code, without the user ever knowing a thing...

I suggest Googling "microsoft security essentials" - it's FREEEEEEE, and takes little or no system resources, unlike many other so called "security" softwares that will slog down your machine. Should catch, or clean any buggers typically picked up while on the internet...

Thank-you.............

FWIW, I HAVE documented the average selling price errors EXTENSIVELY, as have others, are you saying we are WRONG???

No, I'm saying they are gone. Will they return?

The simple math errrors that a 5th grader could spot leave VERY little room for confidence in the sort of PFCM'sthat this site is employing to write the code upon which we are ALL relying.

If they EPIC FAIL on the most basic code issues, I have to at least question whether what we are seeing involves some sort of internal sabotage, or external malevolent behavior

Again you are suggesting conspiracy. You are suggesting that eBay is allowing it's PCFM's to destroy itself. What proof do have?

(ever hear of ANONYMOUS... they liked to hack high profile sites just to prove a point or two?).

Sorry, no... Got a WikiPedia link I could look at?

I don't work at eBay, or I'd sure be doing things quite a bit differently... too much broken stuff for my tastes, sloppy coding, constant problems that are clearly due to "bad code"... and a "devil may care" attitude about the consequences! The "random" glitches should be getting FIXED, and they aren't, got it??

While I don't, do you have any idea the size of this site? Do you really think "I'd sure be doing things quite a bit differently..." would fly with a site this size?

Remember Jan 20, 2009, when they rolled out the "My EBay" disaster, with 3 critical problems that I and many others had reported multiple times... MY phone literally rang, and we "fixed" the worst one while I was on the line with "the programmers". I know a little more about this than you apparently seem to think...

Obviously you do. What about the other two?

And as a final word, IF there IS a security breach, I guarantee they (meaning eBay MANAGEMENT) will deny, cover up, and attempt to bury any evidence thereof for as long as possible (or at least until they slap a band aid on it to patch it up...). Typically you don't KNOW there was a security breach that compromised your data/passwords/account info until the company that let it happen WANTS to tell you...

And here's something for you to contemplate on while you're sitting thinking that what I've suggested is not possible...

Remember that when dealing withthousands and thousands of lines of code, it's often the case that changing ONE line will have adverse and unexpected consequences on MANY other "lines" of code - it's happening ALL the time here on eBay and PayPal! I am aware of (from another community) another NON-eBay user whose PayPal was BROKEN, causing sales to vaprorize overnight... ONE WORD had been changed in a line of code, and INSTANTLY he wasn't getting any payments!!! He posted the fix, which required HIM to make multiple calls to get to the bottom of (and he is a programmer). Still questioning my pedigree, Honda??

I've never questioned your pedigree. I question your ability to write "perfect" code you seem to think a "staff" of programmers at eBay are not capable of.;-)

Even good programmers know that this can happen, and that mistakes CAN AND DO happen, so they TEST their code before they let it "go live" - that DOES NOT happen on eBay, they roll it out, and takes their chances... fix it on the fly... maybe. But it takes time between reports, particularly if they go to overseas/outsourced call centers, and things getting to the programmers to "fix"...I have plenty of evidence they ARE getting some reports and trying to "fix" things, not too successfully, but...

So, you're saying that there is no reason what-so-ever eBay cannot prevent ALL THESE ISSUES, they just choose not to, so that millions of ID's can run into problems and complain?

I dealt with an ill fated "network" venture that followed this same approach - many people lost out big time by trusting that the big naMe behind the venture was "doing it right", when they WEREN'T.

I for one will be watching my eBay and PayPal accounts even more closely than usual, just in case I'm NOT wrong... which I'd like to be, but then again, I'd like to have a WORKING site to sell from rather than wasting time here explaining the basics of computer security and functions...

I have a working site..... Been selling since '05 without an issue. When I do I'll seek advice here. Maybe then you can say "I TOLD YA SO!" Maybe you'll no longer be here to rub my face in it.;-)

PS - Maybe you and L4D need to go have a virtual beer and settle yer differences, the spittin' match is growing tiresome... and you're spittin' into the wind with me, buckaroo.

....I have no differences to settle with L4D. I take umbrage at this as that means I support one and makes them a hypocrite as long as they continue to use it.

You, on the other hand, have valid points and can present your case in an informed/inteligent manner.

The definition of insanity is doing the same thing over and over again and expecting a different result.

komokwa · ‎08-04-2012

Kinda depends on your point of view ....doesn't it ?

I'm thinking the OP got ripped off doing business on what we would like to imagine is a secure site, and to add insult to injury no one wanted to take responsibility for allowing a criminal to usurp their security.

Hell....it wasn't the OP's fault.......but he's out $2900 !

Who will save the river valley , that's my drinking water.! "Moxy Fruvous"

mintrobmint · ‎08-05-2012

All this drama has me wondering..? Where we're the PayPal emails that the OP would have received from all the shipping labels? They would have came in like a Pearl Harbor Kamakazi..!
I also would like to know (Honda) who "they" are? We (hundreds of posters) have been trudging through the mud trying to adapt to our eBay "tennant agreement". We play by their rules but change the game in the middle of the season. How long will it take before we reach land? The mud just keeps getting thicker. I am not a quitter and won't be until
I'm forced out of the game. I just don't understand how Honda is the only seller on this board that isn't having glitch and listing issues? It truly baffles me....and yes the situation between Honda & L4D is getting tiresome.....and it's tearing the PT forum apart. Everyone is entitled to "opinions".....and acceptance is the key to healthy communication.

rb1000nc · ‎08-05-2012

Wondering that too - surely, the OP would have received lots of notification emails. Maybe OPs email was hacked and the notifications were deleted before the OP saw them?

Anyways, to the OP .. for better eBay assistance in cleaning up the mess, call back during the week and after 9 AM Pacific Time...

If the person who answers the phone sounds to be off-shore, ask for Trust and Safety (there are some other ways too) ... Bottom line is be sure you're talking with a U.S.-based rep whose first language is english. The off-shore reps are fine for dealing with simple issues that fit the script, but they have little to no authority to do much beyond that.

Never believe any promises of a matter (unless it's something truly outside of eBay's control) being resolved "later", "in 24 hours", etc ... if it's not done immediately (talking stuff like fee reversals, canceling listings, feedback removal, etc) while still on the phone, it likely won't ever be without further action, such as calling back again and talking with another rep.

As for the future, use a truly separate bank account for eBay / PayPal purposes. More specifically, be sure the bank account is with a totally different bank that you (and spouse / immediate family) have no accounts with.

dbgb2k · ‎08-05-2012

Well, Honda, Google a bit, you'll find plenty of articles on massive security breaches, I'm not going to do the "work" for ya...

And if you fell for a "phish", I'd have thought you'd have learned a thing or two... clearly not the case... that's OK, most people wouldn't be able to sleep at night if they knew a bit more about security vulnerabilities... so much easier to use the "magic boxes" and trust they work as expected...

I'll presume you're saying that my critiques of the site issues aren't valid and corroborrated by MANY other reports on the boards - ALL with the SAME issues, albeit random, and not happening to everyone, making them even MORE difficult to track. Fascinating, as Mr. Spock would say, and entirely ILLOGICAL!

If you aren't aware, eBay is currently propagating "fixes" far more rapidly than "normal", and so things are coming and going, as one line of code breaks a dozen others - I've been watching one "feature" after another go whack-o, then sometimes return to "normal"... Avg selling price has been "blinking" on and off for a while, based upon posts in SC that go back over a month, so it could be BACK tomorrow, with the next iteration of bad code, or maybe someone wised up... and decided to back off a EPIC FAIL of an idea... miracles do happen. While I'd hope my "complaints" were heard by someone at eBay with a reasonable business background and some common sense, I got the distinct impression that the "catalog" was an internal "favorite pet"... I don't think it will just run away and not come back, even if it is chewing up all the furniture, shoes, and electrical cords...

My point about bad code is that it's a PATTERN, and symptomatic of a potentially far more serious underlying problem... Bad coders don't fade away, and the possibility of "promotion" within a company (proof being the guy who rose to "the top"...) is significant - meaning the potential of serious flaws in the security and financial algorithms is worth being concerned about... been there, seen it happen. Heck, even Wall Street had some epic fails just this week... so it does happen...

FWIW, I don't write code, perfect (no such thing) or otherwise, I get the phone call when the poo hits the rotary oscillator, as I'm "wired" to analyze system failures that the code writers don't typically see - I can visualize and point to the source of the problem faster than the guy who's lost in the "forest" and only sees "trees".

As for INTERNAL sabotage, consider the possibility suggested by the story linked in Mintrob's "must read" thread... if internal employees are treated with anything like the "respect" sellers are, I can imagine entirely new and creative meanings to the word "disgruntled"... runbles of internal discontent have been around for a while, I seem to recall a story a few years ago "rating" eBay as a bad place to work... ever hear stories about the cook who spits in the annoying customers food??? Just sayin'... think about the term "going postal" too, while you're at it!

Whether intentional or just incompetence, bad code issues are RAMPANT at the moment on eBay, and that opens up SUBSTANTIAL potential RISKS, ON TOP OF the lost sales. ALL that is needed is one botched security "wall", and a dedicated hacker that "gets lucky", and the financial ramifications are staggering.

Right now, I'll chalk it up to internal "issues", but it's a matter of time, if there isn't already malicious code running on the servers(actually that's how I'd describe EBAY/PP of late!!). I lost a LOT of confidence after reading a quote in a WSJ article from the "head programmer"... something about coding eBay being like changing the engines on an airplane in mid-flight...

WAIT, what about the poor passengers??? WHAT??? They aren't important???? Sigh...

Perhaps since YOUR eBay is working, it's a good week to buy a lottery ticket, because you're in the "lucky" group at the moment. There are plenty of us having serious problems that IMO are the "tip" of the proverbial iceberg...

Carry on re-arranging the deck chairs... but when you're eyeball deep in icewater, as may well be the case given how things are going, you might consider a few of the "warnings" being "floated".

Just curious, when was the last time you heard anyone say ANYTHING positive about eBay "on the street", and would YOU PERSONALLY recommend someone try to sell here in the current environment??? I know more than a few people who have decided the "new" eBay wasn't worth the hassles, and I sure don't tell people it's a great idea to sell here anymore - three or four years ago, I would've said differently, today, I just shake my head and say "yard sales and flea markets are the future" ...