This needed a
"Last year I sold an item and made exception to honor an international buyer's bid. They resided in Brazil, and upon payment, I shipped item via USPS. In the 3 weeks it sat in customs, buyer filed an item not received claim and was given full refund back out of my paypal account. Upon clearing customs, buyer refused delivery. I am now out of the full amount of the item, shipping, eBay fees and to put a cherry on top, was left the negative feedback of "bad seller". Nothing more.
I was so put off by this issue, I chose to cease using eBay and after calling in today to try and get some resolution, I was transferred to the Philippines and placed on hold for 47 minutes. Shortly after I was hung up on and had to begin the process all over again. I was told by another supervisor this is a policy issue and there is nothing I can do.
I feel I upheld every duty as a seller by communicating the shipping of the item and provided full tracking information for seller. The fact that eBay/Paypal has the ability to deduct my Paypal account automatically after an item not received claim AFTER I provided full proof the item was sitting in customs and later was attempted to be delivered is disturbing to say the least.
I don't expect any resolution at this point, but due to the economy, I have to supplement my income once again from selling some more items. This incident has left a more than sour taste in my mouth and being out a total of $200+ in addition the item itself would warrant a criminal complaint in most situations."
Oh, and again, refrencing paragraph two, eBay Customer Service is an oxymoron.
