06-19-2012 12:56 PM
Hi I am a new seller and I had a buyer file an item not as described claim against me but then messaged me and said they wanted a refund because the items did not meet their expectations and then stated that the item was worn, but i listed the items as used and posted several pictures plus I described them as they were and posted that they were sold as is no returns and to ask any questions before bidding but the buyer never asked any questions. Then the buyer took nine days to file the case? This seems like she had buyers remorse to me and is misusing the system but I am new to this so maybe I misunderstood it. The reason I don't like to do returns is because its time consuming and a hassle. I don't think I should have to refund their money this is the second buyer who has done this. What should I do?? I would really appreciate any advice that would help me. Thanks
10-08-2013 02:37 PM
@maggie37b wrote:
So frustrating.
I have a buyer who wants a return for exactly the same reasons. Massive waste if my time. Don't think I will ever sell on ebay again. I would like to complain about her but don't know how......
Hi Maggie, welcome to The Part Timers Forum, sorry this happened to you.
"I have a buyer who wants a return for exactly the same reasons."
The buyer has 45 days to return an item because of SNAD. Buyers are not suppose to return items because of remorse.
To report a buyer abusing policy go to FeedBack and there is an option to report them. Hope this helps!
10-08-2013 02:38 PM
Yup - what taadaa said. If you give us more information, we may be able to help you with the problem.
10-25-2013 09:06 PM
Sorry...same thing happened to me - 2 false claims in 3 days. I'm really new to Ebay and very disallusioned. The latest buyer scammer just sent me a message saying that a brand new, factory-sealed ink cartridge that I sold to him over a month ago is now not as described and filed a claim. He says it wasn't sealed and had wide tape over it - a total lie, he just wants his money back and knows there is nothing I can do...
10-25-2013 09:32 PM
@gardeninggirl1107 wrote:Sorry...same thing happened to me - 2 false claims in 3 days. I'm really new to Ebay and very disallusioned. The latest buyer scammer just sent me a message saying that a brand new, factory-sealed ink cartridge that I sold to him over a month ago is now not as described and filed a claim. He says it wasn't sealed and had wide tape over it - a total lie, he just wants his money back and knows there is nothing I can do...
You say over a month...has it been 45days or more?
10-25-2013 10:04 PM
looks like the cartrige was in fact in it's original package...and looks to be 47 days out from the close of the auctuon.
how could he file a claim ?
Garden...you gave him feedback but he never retuned the favor.....so yes it looks like a scam....but your NO RETURNS policy helped to invite him to try.
Why don't you ansewr the claim.....return for refund.....and see if he does & if he uses DC for an 8 buck cartrige ??
11-05-2013 01:17 PM
11-05-2013 10:11 PM
Ugh people are so rude and play the rules.............
Your rules..... NO RETURNS......it just invites the creeps to test your knowledge of how ebay works......and maybe get your item for free!
PS. ya gonna sell snow boots....clean them off first.....don't write in the description ' they're muddy' and i'll get around to cleaning them...
11-06-2013 04:37 PM
good point, komo - clean them up BEFORE taking photos!
You crack me up. I had to go look at the muddy boots
11-06-2013 04:56 PM
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05-22-2014 10:47 PM
you think that's bad? i had an eBay representative on the phone that stated that he, the eBay representative, acknowledged that a buyer was committing fraud from the supporting evidence, but, ruled in the buyer's favor because my "digital download of Microsoft Points" was listed in the wrong category.
last i remembered, being an accessory to the fraud was frowned upon here in america.
05-22-2014 11:02 PM
What exactly would you have eBay do? They aren't law enforcement.
They only thing they can do is enforce their own policies. If a digitally delivered item isn't listed in the Information Products category as a classified ad listing, which is exempt from Buyer Protection, then any buyer can file and win a case, per the contract both of you signed with eBay.
http://pages.ebay.com/help/policies/downloadable.html
If you actually ship a physical item, such as a gaming card, then you have protection against a false INR claim. SNAD claims are another matter.
06-24-2014 10:35 PM
Hi, 34up ~ Welcome to the USA Part Time eBay Sellers Group. You may want to check with your Australian home board for help, as I am not sure if the policies are the same ~ but if you would rather post here, fire away, but we will need more information!
07-09-2014 09:33 PM
Well since they dont do anything,, Its more or less legal.. so guess what i am going to start doing from now on!!! Got anything to sale?!?!
07-09-2014 09:38 PM
Best Buddy List candidate...................4 sure...
07-09-2014 09:55 PM
yup exaclty they aint law enforcement what can they do,, got anything for sale? 100$ more? sell it to me its already broke, bent, not as described sorry, i want a refund.. **bleep** are you going to do.. its not like ebay is law enforcement....