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Community Member
Posts: 1
Registered: ‎02-26-2013
how do i refund shiping costs on a item marked as shipped

I marked an item as shipped and printed the shipping label i never shipped the item ended up having to refund the customers money and now i cant mark it as unshipped and cant refund my shipping costs

Other Answers: 2
Community Member
Posts: 4,629
Registered: ‎07-06-2004
in reply to knew5959

Upper right on this page, click 'customer support'

Type 'void label' in the input box, click 'search'.

You'll get a help file on the label void process.

Upper right corner on this page, click 'customer support'. Type your question into the input box, and click the 'search' button.

This will answer 99% of all questions posted on this board.
Community Member
Posts: 5,903
Registered: ‎02-06-2010
in reply to knew5959

You have 5 days or 120 hours to void a label. If it isn't voided in that time limit, then you can't void it. If you can void the label, it will take 2 to 3 weeks to get the money back in your PP account.


On the left side of My Ebay, under Sell, Shipping Labels. You can Void a label or Print another Label.