Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

User avatar by Community Team Community Team
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package hasn’t moved from IL hub in 13 days

I bought an item in late march, it got to the international shipping hub on april 3rd and since then i’ve gotten no updates. the last update was: arrived at our international hub. your item will be prepared and shipped to you. the delivery date is co...

Infrequent shipping schedule?

I'm hoping to sell some items in the near future as an individual, not related to my business. It's been a while since I last sold items on ebay and I've had trouble finding an answer to the question I have, so I hope this is the right place.I'm live...

Resolved! Please use either UPS or Fedex until USPS sorting facilities can get back on track

As a resident of the state of Georgia, I am aware of the unresolved delays going on at the Palmetto Georgia facility.I had to do something.Although I am currently a buyer and not a seller, I reached out to Ebay and chatted with an agent to see if the...

Resolved! USPS Shipping delays

On my main account I've sent out multiple shipments and sent it out on time, usps has been shipping my items way over estimated arrival times. In the last week I have recieved 5 INR cases and currently am down to 3 with 2 cases that will result in eb...

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Unable to Update or Change Shipping Policy

Wanting some feedback here as to how to proceed with a shipping Policy problem. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (+$1 for each add...

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Seller won't answer - Tracking number doesn't exist

So I just bought 2 perfumes from India, I have been doing this for the past year and haven't had any complication until these 2 last purchases I've made in January from 2 different Indian sellers who have many reviews and I thought it was going to be...

Item lost in Mail

Hello! I'm a relatively new eBay seller and I have found myself in position I not totally sure how to handle. A buyer purchased an item and I got it all processed and shipped, no problem, another normal day. About 6 days later now my buyer messaged m...

Help Needed: eBay Currency and Shipping Settings Defaulting to US Instead of UK

Hi everyone, I’m reaching out to the community for help with a recent issue I’ve encountered on eBay. As a UK-based seller, I’m experiencing an odd problem where my listings are suddenly displaying prices in dollars ($), and my shipping options are s...

Why after dealing with ebay for years its so hard to get an answer, when you can clearly see a fraud

Package never left China . Try to get an answer and there is know one to speak too, everything is animated.Track # LP00628011181661 Package delivered to senderCarrier note: Returned parcel is signed by seller.2024-02-05 12:56:22 GMT+8 Package returne...

delivered

The package has already arrived, please cancel what was delivered, as I need to issue a return! Order shippedOrder date:Jan 01, 2024Order total:US $144.65Order number:20-10991-06636Order shippedOrder date:Jan 01, 2024Order total:US $144.65Order numbe...

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USPS Houston delays continue....

I have packages that have been re-routed through the Houston distribution centers the entire month of January. I filed Missing Mail Search Requests. Since the packages are technically in the USPS system and NOT lost, there is no shipping refund. I gu...

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